We were in town in Winter Haven visiting friends we have not seen in 3+ years.
As I write this review we are on day 3 of no internet service due to the incompetent service provided by Frontier Internet representatives.
It starts with a sales rep writing up a new service for a residence 2 houses over from my friend's house and putting the wrong address. Then the incompetent technician who disconnects my friends service (who is paid up for the month) to connect the new service and sees the wrong address when calling in and still disconnects service to a paying customer who's account is in good standing.
The incompetence continues with my friend's wife on the phone over the past two days for 8+ hours trying to have them turn her service back on. Did I mention she works from home and lost over $500 in income due to no internet service.
I thought Comcast was the worst provider but Frontier just hit the #1 worst company to deal with. I told my friend to dump them and he is looking at his options.
Stay away from Frontier. These companies are quick to take your money and couldn't care less about customer service......... read more