So I went into the store with a very strange problem. My youngest had purchased (with his own money) a digital card game for the Xbox S series on Sunday at a different location, but it rang up for PC/Windows. Not Xbox. Knowing that digital games are non refundable, I fully expected to have to pay out of pocket and buy the game twice. The staff was amazing. It took a good hour at the register, at one point having 4 people trying to help. Alex and team tried many different options, even issuing a new code for the game. It still didn't work, so they exchanged the card that wouldn't work for an xbox gift card. Even though I ended up paying the difference for the gift card ($10.01, truly not bank breaking) the fact that the employees all worked together to help make the situation right for my kid. There is a reason we keep going back to Best Buy. Employees like this group, at 11:30-12:30 on Tuesday 5-2-23, are a big reason why. Thank you read more

This is our go to Best Buy and appreciate it's location and employees. I have total tech (worth the $ to me) and had an issue with an older work computer (not actually purchased from BB) yet they assisted me. I did try online Geek Squad who did a total scan but did not resolve the issue. I made in person appointment and met Jacob who listened to my concerns, took meticulous notes and got to work backing everything up, just in case. Later in day, Chris stepped in and called me to be sure that I was aware they needed to factory reset but assured me the backup files would be restored. 48 hours later, I met again with Jacob who I feel went above and beyond timewise to get everything back on my laptop. Even had to deal with a 3rd party vendor chatting and eventually releasing a download. I so appreciated Chris and Jacob for their time and expertise. Thank you! read more

It was the night before my son's sixteenth birthday and we'd been looking for the gaming computer he wished for. We found it here. Our experience was pleasant from beginning to end. We called in and they checked to see if they had it, and they did. Immediately they put it on hold for us and we picked it up right before they closed. The check-out was smooth. And my son was extremely happy with his new computer. read more

I ordered an Xbox series X for my partner for Christmas. The only store I was able to get it from was this location, which is too far of a drive from Winter Garden. I had never been in this shopping center before which is sort of a maze to be honest. The Best Buy is literally all the way at the very back end corner by JCPennys. I did curbside pickup and there were plenty of spots for this. It was the day after Christmas so they were pretty busy so it took a few mins, which was to be expected. (I had used the app to tell me the best time to arrive, which helped.) After a few mins, an employee showed up with the Xbox and loaded it up in my trunk and I was good to go. She was super nice, the transaction was fast an efficient and I was back on my way home. If you have a similar situation where you have to order from this store, I recommend their curbside pickup! read more

Establishment sends me to the geek squad she's setting the appt for tomorrow & before it's confirmed the appt was taken so can't get in until Mon afternoon. So walked back across the store to the ppl that sent me there finally Mgr Jessica goes over to see if she can straighten out the communication then comes back to tell me she can try a few things so after 30-45 mins no fix still have to wait until Monday to get the phone diagnosed. Jessica said it appears to be a defect inside the phone. Can't hear in/out coming callers. read more

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Horrible order a TV online it took forever to find my order... when I got home the TV was missing parts ... called customer service .. they told me that I have to return to store to fix the item ... asked for phone number of the store .... They told me they don't have it.... read more

Geek Squad - Buy else where ... Amazon or Walmart ... Best Buy is not what they used to be - Appliances Near Me - Davenport, Florida

We've been shopping in this location for over 10 years. I don't come in often and usually only when I need something. Once in a while I do wander through to look at games but lately they don't have very much that I can use. And this occasion I had been looking for a new scale for home and they had in stock the one that I was interested in. I went in and they had a couple of them on the shelf. I checked them out and it sounded right so I bought it and brought it home. It was a Fitbit one which was very easy to set up. My only issue with it is that every time I want to use it to weigh and sync what I'm doing I have to reboot my phone. This is not at all Best Buys fault as it's a problem that has been with this model since it first came out. When I looked them up online I missed this fact but in further searching I found that it's something that they haven't been able to fix since the beginning. It's still a very good scale and we use it regularly. I do turn to shop online for gifts and the holiday season so I'm sure I'll be checking out their sales and specials over the next couple of months and if something is available and store that I want I will stop in to get it. For some major purchases we've made over the years I have always had really good service from the employees. read more

This is a good location with a good amount of inventory and should typically find what you need. Prices are a bit more expensive that I like, but very easy price match process. Return products are a pretty easy process. Easy to get in/out of parking lot. I would recommend best Buy and this location. read more

We talk with Wilkins and he was so tender very professional and right away find what we need , super special the guy. Thank you Wilkins

I can start off with the calling 4 times just to find out if an item was in stock to just get hung up on all for times just to eliminate driving over for no reason which was such a waste of time let alone they closed my credit card account with notifying me after I paid and didn't owe anything just the worst customer service and the sad shit is am always buying tvs or phones but never again read more

Don't ever buy the geek squad on a major appliance it's a joke. My dryer broke on the 12. They came out right away. Ordered the part. It's on back order with no arrival date and they got me. Horrible customer service. The reps on the phone are a joke. The reps on the chat are a joke. I will never buy anything from Best Buy again! I'm basically waiting for nothing. read more

Idk why but I keep going to the tech people for different issues and leave disappointed. I been in 3 times and all 3 times where never helpful and say they dint have parts. If you want your Apple products fix go to a Apple Store don't go here read more

This is a smaller Best Buy, but it's a pretty good one. They will often have items that other Best Buy stores are out of. I imagine because it's not in the greater Orlando area, so it doesn't get hit as much. When we've needed assistance, we've never had trouble finding an employee and they have always been helpful. Nice cashiers and checking out has always been a quick process. We've never made any large purchases from this particular Best Buy (Like a television, computer, etc.); we've always made small purchases like movies, games, etc. I really like the fact this Best Buy is never overly crowded. Again, probably because it's outside the greater Orlando area. read more

This review is about the GeekSquad portion of this BestBuy. We set up an appointment for an iPhone screen repair and we showed up 20 minutes late. Without even mentioning it, we were serviced by a great guy named Alex. He informed us of the procedure for the fix and within 10 minutes, he had our phone ready to be repaired. We were told 2 hours and when we showed up an hour early the phone was done! Will definitely be back with any other repairs that are needed. Thank you Alex and the rest of the GeekSquad crew! read more

Geek Squad - Appliances Near Me - Davenport, Florida

Purchased an EN-EL14 DSLR rechargeable battery. Best Buy priced match Walmart Online price saving me $21. I'm happy customer, saved money and battery in hand. No waiting for it to be shipped. Great service provided by Sales Rep, Cashier and Manager. All thanked me for coming in and thanked me for my business. read more

Well, if I could give zero stars or negative stores for the location in Davenport, I absolutely would. The supposed manager, Kevin, is probably one of the rudest individuals I have ever experienced in my life and customer service. If you want to talk about somebody who lacks any type of customer service skills, it would be him. Not only did I feel that I was discriminated against because of my sexuality(I am openly gay), But also because I am African-American. He talk down to me, and ridiculed me, for no other reason than the way my voice sounded, I'm positive of that. I will be filing a formal complaint with Best Buy corporate tomorrow morning when they open, as well as possibly taking action under our states statutes regarding discrimination. read more

I have to say that sometime when you give a little more than you should it may turn around the whole dynamic of a persons day week month or year. Chino took care of my son who is disabled and my son is the happiest! I want to thank you Chino and your staff , for listening to my call before answering my question and to you for helping us out! You did what others have not and I as well as Miguel are very much appreciated of . Thank you again and may you all have a great HOLY- DAY season , hugs read more

I've honestly never had an issue returning something at Best Buy. Especially if I have my receipt....15 day limit or not. This person and their supervisor looked me in my face and said that they would not give me a credit. Mind you, bought with best buy credit card, have receipt, and packaging. One seal on the bottom is open.... which I'm 99% sure I didn't cut because I never took the item out... Still no, because it was "opened" Then I told him to look inside and tell me that I ever touched it. He agreed I didn't but still said that's against policy ....then why the f*** did you look inside. Rude and terrible customer service knowing the person spends money in your store and was planning on putting that money back in with a store credit. Tapped boxed ALL the time in the store.... read more

The people here are really nice but I need to update their hours of operation on every website because they close at 8 o'clock not 9 o'clock and when you work 16 hours a day and you need some thing the day of you drive 22 minutes just to get it from your house only for this place to be closed. Not cool read more

This is the type of stuff I HATE dealing w/. B/c it's not MY PROBLEM that you guys got some employees like this. I had an appointment at 4:40. I originally had come in at 3:30 hoping maybe the "next available agent" can help. Woman at the counter told me to come back for my appointment. Okay, fine. It's been a whole almost 45 min. now after I checked in for my scheduled appointment. & I'm still waiting. There WAS a few people helping the same person at the counter. But left. Now the same woman is the only one taking care of people. & I asked her what's my ETA? & why aren't the others helping her? & she literally responded "They're suppose to be helping me here but they're probably not coming back out to do so..." HELP YOU CO-WORKERS!!! Staff more employees!!! How is that MY PROBLEM? Or CLOCK ME IN! Lemme help this lady out. Lady looks like SHE NEEDS HER CO-WORKERS TO COME OUT & HELP ANYWAYS. GEEZUZ MAN. It's not her fault at all. I'm just UPSET FOR HER. I better get my phone fixed & serviced TODAY. read more

I really use to love bestbuy BUT they are just to expensive. Like for example they sell PS4 games that you can get for like less than $15 at gamestop for over $50! The customer service sucks you can walk around looking for help and NOT one person will ask if you need help its like they will walk away not to help you. Again I don't know what happen because they use to be awesome. Just blah for me. read more

Went in to buy a new computer and I was not sure which to get, a very nice employee named Jake came over and answered all my questions and made me feel confident about my purchase. Jake was friendly and very knowledgeable and a great asset to your company! read more

I purchase the $212.59 Tech Support Package - Then when I came back to pick it up the following days the person at the counter did not explained to me (Alex- Did not even say Good morning, just are you next and do you have an appointment) that the computer was going to ask me for a password. (when I got home the computer was locked) I came back to the store and they told me that I needed to ignored that and press enter. (How I am supposed to know that) I Had to drive back wasted time and more important expose myself one more time to Covid 19. Unnecessary risk for a cancer survivor with a compromised immune system. They told me that the person that gave me the computer was supposed to explained this to me. Unfortunately, Alex did not. Then the store manager Charity and Geek Squad manager Nick got together and gave me a discount of $32.11 cents. (According to them there are no more discounts on repairs even though they screw up the process) Waited another 50 minutes for this discount. (No one cares) Both managers were very policy driven than customer service driven. (exchange with them no more than 5 words) The only Geek Squad team member that showed compassion and it seems truly sorry for the situation is Josh. (He should be the manager) He was very professional to the point, knowledgeable of his job. Based on my 50 minutes experience with Josh I noticed that he was for sure trained by a bigger/giant company in the tech world (which they include customer service as part of their training) and sure enough it showed - He use to work for APPLE. Bottom line goes to another Best Buy Store not the one in Davenport. No one cares, Not even during these Covid 19 times. I felt that Best Buy did not take the necessary measures to keep me safe in the store during the pandemic. read more

Geek Squad - Appliances Near Me - Davenport, Florida

Had an appointment set for 5:20 pm. Showed up at 5:13 with another customer in front of me. They took him first even though his appointment was for 5:40 pm. Then took another customer who showed up after me searching for a phone. After twenty minutes of waiting I decided to leave. Poor management, poor quality, and poor scheduling. Although there were about six geek squad employees working only two were taking people. read more

I came to this best buy while my family and I were on vacation. My visit to this store started off well as I was greeted by a Best Buy staff as I am at most Best Buys I go to. However, once we entered the computer section we were never greated or asked if we needed assistance; although several employees were having a private conversation 4 feet away from us. I thought maybe if we stood in the aisle with the keyboards someone would say maybe this family needs help. A employee did approach us only to say excuse me so he could place something on the shelf. Lol sorry that made me laugh just thinking of the irony. Needless to say we left not buying anything although we entered with different intentions. read more

Saw a TV on line and put an order in for TV, Antenna and installation.. That was about 5 pm and was going to have it delivered the next day. Well with one thing or another, the installation fell through and I was on the phone till 9 pm. Finally cancelled it but they tried to deliver it anyway. Problem is there is no one person to help. You get shuffled around from local to Philippines to Texas, etc. No one person follows it through. Boo to Best Buy. read more

Alex from Geek Squad is the absolute BEST associate in all of the Best Buy's I've been too. He was a tremendous help and helped my friend find the perfect Smart Bulbs all while helping me with my Phone Service. He knows everything about anything and is now the go to if I ever need help even if I have to drive across Davenport. Alex thanks again!! read more

This location isn't as busy as other Best Buys...The employees are friendly and helpful... We haven't bought any major items at this location... Most of our purchases here are video games, CDs or movies... Since this store isn't as busy as others, they often have what we're looking for in stock... read more

Ordered an item online for in-store pickup, said there was one in stock, and to wait an hour for fufillment. Waited over an hour, in progress. Called the store, waited on the phone for fifteen minutes, associate was unapologetic, checked the SKU number, item was not in-stock and probably got sold while waiting for fufillment. Asked if they could cancel the order, got placed on hold, a few minutes later the call disconnected. read more

Terrible service, very dirty store, all plexis dividing registers versus customers are filthy. Staff hangs together ignoring customers. Cashiers don't listen to the customer needs it's evident customers are not important. I always wait in the car while my husband shops there as I'm uncomfortable in this store however I will suggest to him not to shop there any longer. read more

My old computer was dying a slow and painful death. I've been a Best Buy customer for more than 22 years, and have a Rewards Best Buy Card for the same amount of time. All I had to do was walk into the computer area of the store and look lost, and Chris came to me and asked if he could help. Oh, yes! I explained what I needed the computer for, and we looked at many options. Chris really knew his stuff, and I appreciate greatly all of his help. I'm VERY satisfied! read more

We are very impressed by Sarah. She was very knowledgeable and helpful!!!! We end up getting a 70" Vizio TV. When we came to Best Buy warehouse to pick up our TV It was raining pretty hard and I was worried about put TV in back of our truck. The guys at the warehouse they took the time to wrapped the TV with bubble wrap, so TV doesn't get wet... they were great read more

Super nice customer service. Didn't pressure me into buying anything like people normally do. Would definitely come back for sure!

I've had mixed feelings about this Best Buy, as they have been very limited on a top selling brand. I had decided I wouldn't be visiting this particular Best Buy anymore. When I needed to return an open-box item, I was introduced to Nick, who was utterly amazing. He walked me through a much better choice. Yeah! But then I was told at the return desk that the way I needed to exchange it would cause Nick to not get credit on the sale. When I found Nick and told him I needed to exchange it at the desk, he was as nice as he could be and didn't lead on AT ALL that he wouldn't get credit. He was a true professional and restored my faith in this Best Buy! Thank you, Nick! read more

I usually love Best Buy....but not this time. Went to spend $200 on a microwave, but my money walked out the door because no one apparently wants it. I must have walked around the appliance department for 20 minutes thinking someone would come along. Nope! I think I maybe saw 3 sales people across the whole store, who were all in different departments helping other people. Oh well. Guess I'll hit up Home Depot or Sears. read more

was in Sat 1/21 to return goods the Customer Service (an oxymoron) lady was slow and cranky... called for the Manager - David. He returned my out-of-time item and made me feel Welcome. Leslie did a good job at checkout. Thank You (we bought a 24" TV while there) read more

Very friendly employees, especially at cash register. Store is clean and there's always someone around to help.

This is the best, Best Buy, store for helpful employees. The Geeke Squad is the best in 100 miles. They will go the extra mile to get the job done. read more

Never had a good experience at this best buy! We showed up 1 hour after they started a sale on Feb 12 and they stated that they were not informed properly of the sale and who ever was in charge of buying the sales items did not. So we ended up having to drive to Lakeland, Once we got to the Lakeland store there was an item they did not have and Davenport store had, they told us they could combine the purchase and we could just pick up the item in Davenport. After waiting for over 30 minutes they were unable to get anyone at the Davenport to confirm they had the item over the phone! All around Rude experience with this store! read more

Went here for Black Friday. Very orderly! We were in and out in no time! Associates were very helpful. Got our items and were checked out within minutes! Great Job Guys!! read more