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    Updated 1 week ago

    Services - Spectrum

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    People sitting around, patiently waiting.
    Tracy P.

    We were met at the door by a greeter who decided whether you are allowed in, or whether you should call for assistance. As we walked towards the door, there was one person in front of us trying to get in. He was literally begging the greeter to let him in, so he could drop off the device that he was told to bring in. After about seven minutes of listening to this guy plead for help, the line began to grow. I guess the greeter grew tired, and decided to let the guy in to return the equipment. By the time we got into the building, we saw a few associates walking around, and the others behind the counter. It was not very busy, but the length of time we waited, seemed like an eternity. When we were finally seen, Arsenio, (the agent) told us that nothing was wrong with our router, and we did not need to come in. I explained that we received an email advising us to come in, and get a new router, because ours was not working properly with their new upgrades. He stated that Spectrum sent out a mass e-mail to it's customers by mistake, and that nothing is wrong with the router. I asked if he would please switch it out since we we drove out of our way, and he did. I'm very happy he allowed us to have the new equipment, because the new router actually does worked better than our previous one. The low score is primarily because of the greeter. No one should be hassled, or have to beg to turn in equipment.

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    14 days ago

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    1 month ago

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    1 year ago

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    7 months ago

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    2 months ago

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    4 months ago

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    1 year ago

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    7 months ago

    Customer service is really very bad, they do not have trained staff to provide efficient service.

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    1 year ago

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    1 year ago

    Johnny and José were incredible! Amazing customer service! Best experience I've ever had

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    2 years ago

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    3 years ago

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    1 year ago

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    11 months ago

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    5 years ago

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    5 years ago

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    2 years ago

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    3 years ago

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    2 years ago

    Falta personal en ese lugar se tardan demasiado para atender estuve más de dos horas esperando para ser atendida

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    4 years ago

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    3 years ago

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    2 years ago

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    2 years ago

    Long wait. Was told to pick up a box that was shipped there, waited an hour, left. Young company.

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    3 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    3 years ago

    Never gets delivered In kissimmee called everyday for 3 weeks . Still no paper. Canceled it

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    3 years ago

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    3 years ago

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    5 years ago

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    4 years ago

    Only 2 people working here and a store so full with many waiting close to an hour. Poor service!

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    6 years ago

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    4 years ago

    LC (Leinad) great help. She was very knowledgeable and has very good customer service.

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    Page 1 of 2

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    The Spectrum in the Loop area on Centerview Blvd and Osceola Parkway was fantastic today.

    Mentioned in 2 reviews

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    Cellphone Express Repairs

    Cellphone Express Repairs

    (4 reviews)

    Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

    Update !…read more Thank you for your response. I need to correct several inaccuracies in your statement. First, when my dad returned on February 12, he was told the issue was caused by the phone being dropped. At no point during that visit was "water damage" mentioned. Now you are introducing a completely different explanation. Changing the cause of damage from "physical drop" to "water damage" raises serious concerns about the consistency of your assessment. Second, I personally received the phone on February 11 -- not my father. The device was not "fully tested in front of us" as you stated. There was no detailed inspection of the camera, Face ID, or internal components in front of me. In fact, I had to remind your staff to return my phone case, which they initially did not give back. That same night, while charging, the phone shut off and the display never worked again, although sound and alarms were still functioning. This indicates a likely internal issue, not external damage. I also still have the screen that was removed. There was no water exposure. The phone was not dropped. I have owned this device for years without internal failure, and these issues occurred immediately after your repair. Additionally, the main camera stopped focusing right after the service, and there was clearly a loose component moving inside the camera module -- something that did not exist before. Both phones that received battery replacements at your store are now overheating significantly as well. The problems began immediately after your intervention. That is not coincidence. I am again requesting a refund for the services performed. I am open to resolving this respectfully, but I cannot accept responsibility for issues that arose directly after your repair -- especially when the explanation keeps changing. On February 11, my dad went to the store -- just so there is no claim that we were never there. I brought in an iPhone 12 Pro Max with a cracked back glass to have it replaced and decided to also change the battery at the same time. My dad had his battery replaced as well and purchased a screen protector for a new phone. That same night, while my 12 Pro Max was plugged in charging, it suddenly shut off. The screen never turned back on, although the phone still had sound -- my alarm went off the next morning. On February 12, my dad returned to the store to report the issue. He was told that I must have dropped the phone and that the damage was my fault. That is completely false. I had used this phone for years without any internal issues, and the malfunction happened immediately after your repair. Because we were scheduled to leave for a cruise that same day, my dad had to leave quickly. Once we were already on the ship, we realized the main camera would not focus. When moving the phone, you could clearly see something loose moving inside the camera module -- something that was absolutely not present before your service. In addition, both phones that had battery replacements done at your store now overheat excessively, which raises serious concerns about the quality of the work performed. At this point, I am formally requesting a full refund for the services provided. Three separate services were paid for, and all three resulted in new problems that did not exist prior to your intervention. I do not live in the United States and had to return to my country without a proper resolution, which makes this situation even more frustrating. I expect a prompt response regarding my refund. And if there is any claim that my dad was never there, I do have the business card of one of your employees who personally asked us to leave a review. Until this is resolved, I strongly advise others not to bring their devices to this location. Based on our experience, the workmanship was careless and unprofessional, and I would not recommend this store to anyone.

    Metro by T-Mobile

    Metro by T-Mobile

    (3 reviews)

    If I could give these folks six stars, I would…read more I had serious issues after purchasing a phone / plan from the store at 3323 South Orange Blossom Trail. They added on lots of stuff I didn't ask for and refused to give me a refund. Repeated visits didn't fix anything. Lots of excuses and lies. The folks at the t-mobile 800# were marginally better. But just barely. I was still being overcharged and each kept pointing me at the other for a refund. Enter Stephanie and Katherine (manager) at this location. Fantastic. Even though they didn't make a dime off me, and even though these stores are independent agents (so profits aren't shared), they jumped in to help me. They called the District Manager. Called their support people at T-mobile. In the end, they got me what I was owed, some compensation for all the hassle, and cut my monthly plan cost in half. I can't say enough good things at how helpful they were.

    I rarely use this service, but after getting a new phone as a gift for Christmas. I need to make…read moresure the transfer from the old phone , to the new phone was made properly since I didn't want to loose all my pictures, files and contacts. After going to another Metro at Osceola Pkway and being mistreated and getting NO help at all. We decided to visit this one. As soon as we walked in we were greeted and felt welcomed. The young man who approach us was very friendly , helpful and knowledgeable. He transferred my phone and also my husband's ( since he had also got a new phone as a gift for Christmas). We ended up getting a Samsung tablet for free ( with using a previous credit we had in our account). We really appreciate all the help we got, specially from Emmanuel, like I said he was so helpful and has amazing customer service skills. The company has a great access to their team! This is the place to go if you want to be treated with respect, care and attention. We will definitely be back!

    Spectrum - isps - Updated May 2026

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