Shelly made upgrading my phone a breeze. The best experience from any phone store 10/10!!read more

Thank you Tania for your assistance upgrading my devices. You were awesome!…read more The team at this location is the best!

SCAMMER ALERT .Dont go to this metro location ,brought in a phone, because I lost mine. They sold…read moreme a chip for the phone.When they put the chip in my phone, said it didnt work because phone was wet. OKAY, so I go to Cell Phone Ninja, a repair shop Which are great by the way. He puts in a metro chip and low and behold it works.The Manager at metro that was there name is Brian the led Scammer.Oh yeah ,Didn't have change ,so Brian told me hell just add my change to my account. priceless.

Sand Lake road location. I want to say that Arlan is an outstanding Customer service rep. My…read moresister came in with a locked phone and she couldn't remember the password and he went through hoops went through hoops and leaps and bounds to get that phone unlocked and also saving her saving her data and information. They need to give him a raise because he is such a kind and patient person That we had the pleasure of receiving of receiving outstanding over and above of customer service from him. He got the phone open and was patient with her Emotion. I wish I knew Arlene last name but he works at the store and if you go to that store he will help you with anything.

If you've ever been to an Apple Store before wipe that out of your mind, this place is nothing like…read morethem. Slovenly, sloppily, dressed employees, children, running around screaming AND bad service 3 to 4 hour Wait just to drop off a repair. The place is only half full, I'm so disappointed. I've always been so impressed with Apple. This is a disgrace. So much for AppleCare. Perhaps if I only visited New York City Apple stores before this one is the reason for my immense disappointment. After all this is Florida.

After having my screen replaced I canceled my apple care because having to pay for a replacement…read moreafter having apple care without a single issue for 6 years is robbery. I noticed the screen is not the same, it's not as sensitive and I bit more sticky. I dropped my phone once and it's cracked again. I hate android but having apple will cost you, that's the lesson (:

Alfredo was very friendly and helpful and answered all of our questions with patience and…read moreknowledge. Truly appreciated him taking the time to address any concern my mother had for her phone. They had everything we need for anything phone-related such as chargers, screen protectors, phones, speakers

I reluctantly had to go into this location because my new upgrade was rejecting my SIM card…read more Surprisingly, I was greeted by everyone on the floor warmly. I can tell there is new staff. The associate was able to help me figure out the device was defective, and what my next steps should be. Great improvement guys and what should be expected coming from a corporate location!

Quick fix of my problem. The girl had me in and out of there fast. Solved it perfectlyread more

Garbage I just want to pay my phone off and I can't even do it because these people are incompetent…read moreand don't know anything about T-Mobile they are literally there to just try and sell you a phone if you have any questions you can spend six hours on the phone with customer service I would probably get farther

My fiance and I went to Best Buy to try and get 30th celebration pokemon cards because we love…read morepokemon and they were incredible! They were running a perfectly tight ship making sure that scalpers weren't looping the line and that every single person got their hands on pokemon cards that wanted them. Everything was calm and we got the tin and booster bundle we wanted! Definitely the best pokemon buying I've ever experienced

Brian C you are amazing, helpful and just all around wonderful. Thank you for your kindness and…read morepatience while assisting me with the right mic to purchase There was a large selection of mics to choose from and I was able to filter through which one would work best with the work I was doing. Also thank you to the general manager Alex with helping me with the purchase as well. A great and friendly team this best buy location has! I will definitely be back.

I purchased a new laptop and received amazing customer service from shift lead Faliz. Highly…read morerecommend! Acer-swift-16-ai-16-3k-oled-touch-laptop-copilot-pc-intel-core-ultra.

From the owner: At Fast Money Electronics, we specialize in buying and selling Apple and Samsung devices at the…read morebest prices in Orlando. Whether you’re upgrading your phone or selling your old one, we make the process quick, easy, and reliable. We also buy MacBooks, tablets, and gaming consoles. Get fast cash and honest service every time.

I happen to stop for dinner near by and had no plans on visiting this store. I am so glad I did…read more It's a stand alone location on the same plaza Target is located. I originally called the Verizon's customer service number with my questions but they were not too clear with their answers. I was greeted by David right away. Gave him my contact information and walked to a sitting area. David went above and beyond with a lot of patience answering all my silly questions. He explained all the scenarios and possibilities, helping me to make the best decision. Verizon needs more David's in their stores. He was joined by Adam who was also very helpful and polite. I didn't make a decision on a phone but I left with a different home product to try. I will be back for the phone now that I have the best information to compare. I hope to have another David customer service experience when I return.

The store manager working on 3/9/26 was unapologetically apathetic and seemed completely…read moreunconcerned about the customer experience. I arrived at the Millenia location a little more than an hour before closing. When I walked in, the store was nearly empty--about five customers and five Verizon employees. With an equal number of employees to customers, I expected a timely and efficient experience. That was not the case. After putting my name on the waiting list, I waited while three employees stood together having a long, casual conversation and completely ignoring customers who were waiting. After more than fifteen minutes, I politely asked the manager if someone could assist me. I was told that because the store was closing in less than an hour, everyone was "too busy." That explanation made no sense considering I had just watched multiple employees casually chatting instead of helping customers. Now everyone understands being a frustrated customer in a busy store with overwhelmed employees. What's much harder to understand is standing in a nearly empty store, waiting patiently, while employees talk among themselves and ignore customers. To make matters worse, the manager didn't appear the least bit concerned when telling me no one could help. She even suggested that I call customer service instead--even though I was already standing in the store waiting for assistance. In the end, I waited over an hour for help (which can easily be verified on the in-store cameras), despite there being available employees. There was no sense of urgency, no apology, and no effort to improve the situation. Is this how they treat all their customers? Extremely poor customer service and a very disappointing experience.