I happen to stop for dinner near by and had no plans on visiting this store. I am so glad I did. It's a stand alone location on the same plaza Target is located. I originally called the Verizon's customer service number with my questions but they were not too clear with their answers. I was greeted by David right away. Gave him my contact information and walked to a sitting area. David went above and beyond with a lot of patience answering all my silly questions. He explained all the scenarios and possibilities, helping me to make the best decision. Verizon needs more David's in their stores. He was joined by Adam who was also very helpful and polite. I didn't make a decision on a phone but I left with a different home product to try. I will be back for the phone now that I have the best information to compare. I hope to have another David customer service experience when I return. read more

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The store manager working on 3/9/26 was unapologetically apathetic and seemed completely unconcerned about the customer experience. I arrived at the Millenia location a little more than an hour before closing. When I walked in, the store was nearly empty--about five customers and five Verizon employees. With an equal number of employees to customers, I expected a timely and efficient experience. That was not the case. After putting my name on the waiting list, I waited while three employees stood together having a long, casual conversation and completely ignoring customers who were waiting. After more than fifteen minutes, I politely asked the manager if someone could assist me. I was told that because the store was closing in less than an hour, everyone was "too busy." That explanation made no sense considering I had just watched multiple employees casually chatting instead of helping customers. Now everyone understands being a frustrated customer in a busy store with overwhelmed employees. What's much harder to understand is standing in a nearly empty store, waiting patiently, while employees talk among themselves and ignore customers. To make matters worse, the manager didn't appear the least bit concerned when telling me no one could help. She even suggested that I call customer service instead--even though I was already standing in the store waiting for assistance. In the end, I waited over an hour for help (which can easily be verified on the in-store cameras), despite there being available employees. There was no sense of urgency, no apology, and no effort to improve the situation. Is this how they treat all their customers? Extremely poor customer service and a very disappointing experience. read more

My mom wanted to switch her iPhone 14 Pro for an iPhone SE which is much more simple to use, and has the home button to use her fingerprint as her passcode. She went down to this Verizon today, with the list I wrote out of the features she'll need help setting up (most importantly Touch ID) and she came back with an iPhone 14 Pro because the person there said "it's the same phone" and "it has a home button." They put tue Accessibility home button on her screen. That's not the same. She has to enter her password for 100K different things, doesn't like having facial recognition on the phone, and the phone is too big to fit in her pocket. It's also terrible to operate in comparison to the older iPhones in our opinion. She has no idea how to use it and screens slide all over the place. She didn't go there to negotiate on the type of phone she wants. She went there to exchange the phone. Now she's going on a trip tomorrow and has no idea how to work the phone and none of the features she wanted are there. We called Verizon prior to her going in and they said they could easily exchange it. They did not exchange it at all. She immediately came back and said "okay so how do we make it so it lets me do everything with my thumb print?" Ugh. I'll have to go with her this time to go back again after her trip. She doesn't live in Florida and we did not intend to spend out scarce time together going back and forth to a Verizon store. She didn't want the iPhone 14 Pro in the first place. Now this will be the third time we try to get her the iPhone SE she wants. Why do y'all sell the SE if you apparently don't sell them to people who want them? read more

So I walked into the Verizon store at the millennium mall to respond to the promotion to trade any iPhone in for an iPhone 15 a tablet and an I watch and I'm very happy to do so except the staff there wanted to ask me personal questions that had nothing to do with the rate that I was asking about When I didn't answer them, they got indignant. I'm going to another location to see if it's the same there. read more

They are terrible and judgmental. Only reason I'm writing this review is because of they would have listened to me they would have been able to solve the problem for me at the store. Lazy. Manger tried to help but couldn't even look me in the eyes like a coward don't know what what that was about. Just bs to be a Verizon customer and deal with those types of people. Ridiculous. Please avoid there's another Verizon store close to them with better service. Update as of 12/4/22 I was able to solve all the problems and prove I did have phone insurance despite what the notes were saying on computer to the manager. A simple call to corporate would have solved the issue but instead was refused with attitude by two employees. I was already frustrated so that didnt help at all. Store was nice & clean but a friendlier staff will help. read more

Had to return my old phone after recent upgrade, walked in, Josh, super nice guy at front door, greeted me, and asked what I needed. When I told him he asked my cell number, tapped on his tablet and said "OK, you're all set". Wow! I remember spending hours at AT&T whenever I had anything to resolve. I love Verizon! read more

Sad that my 8 years of loyalty to a cell phone company would betray me. Verizon without my authorization ported my number to a thief who used my phone to hack my personal account and attempted to steal my bank money and use my credit and destroy my great credit. This garbage bag even used my PayPal to make purchases at Best Buy. We did contact banks, CC company and PayPal and Best Buy. They have disabled our accounts but Not Verizon!!! That thief still has MY Number and is Still trying to access all accounts. So I don't understand when they realized what they did you would think they would do more to stop their Mistake yet 2 days later they have no clue there was any problems. What part of fraud did they not understand. Why Verizon have you put me in a bad way. Stay tuned for their reply UPDATE responded to their email with my contact information but have yet to hear back guess they really don't care, very sad. And now it's July 4 and I have heard Nothing from Verizon. Apparently their only reply was canned because this was a serious breach of trust from my cell carrier and it it is extremely sad they don't really care that they gave away my number without even confirming it was or wasn't me. The account holder of 8 year 4 device 7 more payments on my iPhone 8 and I'm gonna port my number to an inferior phone and crappy service. Do minimum wage people work the fraud department? Of is this just the standard way to handle these types of situations. Maybe this is the culture of Verizon and I just didn't realize. Really Verizon? Does my business really not mean that much to you? yet they do not seem to care one bit. It's a shame we can't trust one of the major wireless carriers. Maybe it is from the inside and Verizon is part of the fraud scam. Why would they avoid making contact with me. read more

I have been a customer of Verizon Wireless for years and never thought I would have to write a negative review on them but here it is. I recently canceled my internet service with Verizon Wireless and wanted to return the internet device back to them. I called Verizon Customer Service (which is in India) to arrange a return kit TWICE because they kept delivering it to the wrong address. After my 3rd call to Verizon India, I was told that I could return the device to a local store. When I did that, I was told that I have to return it to a corporate store so they gave me the address and I attempted to return it there, only for them to tell me that I have to return it to a different location. This has been going on for 3 weeks. STAY AWAY FROM VERIZON. Their customer service is terrible. Noone knows what they are doing there!! read more

I use to come to this location for ANYTHING I needed. I'm currently sitting outside I came in to get help disconnecting the internet from my business accounts however they no longer have this service, manager Lauren gave me a number to call(as previously they had someone who worked with business accounts at this location). Ok great so I proceeded to ask for last year bill statement where she informed me she can only give me the last 6 months I said ok that's ok can you please print those for me she looked at me and said No I can only print one month. I laughed and walked out I guess I will be going to east colonial location. Thanks Lauren for the great customer service read more

Mean people. I don't have anything else to say just trying to reach the character minimum.

Staff seemed to not really know which accessories were compatible for devices. Service was robotic.

Not sure if this is the location since they were set up at an event We went to an event and "Verizon" booth was set up.  They stated they have a special deal.  We trusted them since they advertised Verizon and we'd been with them over 35 years.  Our trade in phone would cover cost of new phone - even trade.  Our payment would only be a few $$ more than we pay currently adding unlimited data.  Here is what they did not tell us -- They were setting up a 3 year loan for the cost of the phones (which was more than our trade in) and the trade in credit was over the 3 year loan process to offset the monthly cost of the new phone.  Also they ran a credit check without telling us.  So we have a 3 year loan and contract we had no idea about.  We've called and explained our situation but they said that if we break the contract, we'd have to pay for the total cost of the new phones and then we'd be without a phone.  To us, we feel like this is a scam to keep us in a contract with Verizon.  All paperwork shows this is a Verizon contract but they won't help since we bought thru Cellular Sales.  Please beware when dealing with Verizon and Cellular Sales. read more

Wow, exceptional service and a great location! The staff is very friendly and knowledgeable and really personalize the experience. The store looks different than most Verizon stores, it's updated with lots of seating. The store is in front of target by chipotle so make sure you take the turn in like if you were going to target. Plenty of parking out front. I was greeted right away and surprised I didn't have to wait to be helped. This will be my new local store! read more

I visited your Verizon store #036371 at 4782 Millenia Plaza Way, Orlando, FL 32839 on Wednesday, November 29. Jose was helping me purchase a new iPhone 8 that evening. While Jose was pleasant at the beginning of the transaction, once I was having trouble backing up my iCloud to seamlessly transfer to from my iPhone 6s to my new iPhone 8, he was extremely useless. My backup was not working properly and I was worried I would lose my information. Jose simply said to just screenshot my notes, etc. and email them to myself; which was definitely not the proper solution or response to this situation. My boyfriend was with me at the time and asked repeatedly if there was another way to transfer my phone's information to my new device. Jose always replied no and didn't care to help us look up a solution or perhaps fix the problem with my backup, nor did he ask the four other store employees who were not assisting Guests for any assistance or advice. There was no effort on his part to maintain my phone's information or iCloud information. Because of this improper transfer, I lost all the information on my iCloud. My contacts were all lost, all my pictures, all my files and the important data my phone held, is now gone. As I'm sure you can imagine, this is beyond upsetting. I'm honestly beside myself that this even happened in the first place. Losing my contacts and files has impacted my job responsibilities, along with other aspects of my personal life. Now, I'm not sure if this is due to a lack of iCloud training or pure laziness on Jose's part, but this situation is completely unacceptable. I have always upgraded devices at Verizon stores with no issue, including multiple iPhone to iPhone upgrades using the Cloud. read more

Manuel was an extreme help. I couldn't make up my mind about anything to be honest. Phone, plan, case - you name it. Couldn't make up my mind and it was so patient and walked me through why I should get certain phones or even cases. It was just excellent customer service and I will make this my primary Verizon sort tire for anything else need because of him and also kevin was great! read more