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Orlando, FL

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AT&T Store

3.3 (7 reviews)
Open • 10:00 am - 8:00 pm
Updated over 3 months ago

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Verizon

Verizon

(41 reviews)

$$$

Waterford Lakes, East Orlando

Five stars is for customer service from Christian! From the moment that we walked in, he was very…read morekind and helpful although he was helping someone else. We had a issue where customer service sent us into the store to pick up a new phone. Unfortunately, the phone was not available so we made a trip for no reason. He did every thing he could and made every effort to try to get us a new phone. Unfortunately our problem did not get resolved but we ended up leaving there with smiles on our faces rather than being upset. He was very knowledgeable, kind and caring. I would definitely like to visit this location again and ask for him if he is available. Kim also is very sweet, she had a great personality, which is very difficult to find at this time with the pandemic and people being short staffed. They had wonderful attitudes and because of that, I will always recommend this location to everyone that needs anything at Verizon. Christian also is at the Oviedo location too. Thank you Christian!

I went to this Verizon location as a "leaving customer". We had four mobile lines out of which we…read moretransferred three to another service provider and cancelled the fourth line. As part of the transfer to the new provider we were offered a phone balance buyout which required documentation I failed to get from Verizon's website before transferring and canceling all our lines. Our account was deactivated and calling the tollfree number was useless, so we decided to go directly to this store in person. The staff was very friendly, and despite the fact that we were no longer paying customers, they took their time in researching and printing out a detailed bill for us to use with the new provider. I had to go back one more time and Brenda spent about 30-45 minutes helping me while assisting other (paying) customers with their needs. She was kind, courteous, professional, and incredibly helpful. Brenda eventually found documentation that would allow me to claim additional $400+ in savings with my new provider. I would like to take the opportunity to thank Brenda for her assistance and for providing some of most outstanding customer service I have ever seen.

AT&T Store - mobilephones - Updated October 2026

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