Sand Lake road location. I want to say that Arlan is an outstanding Customer service rep. My sister came in with a locked phone and she couldn't remember the password and he went through hoops went through hoops and leaps and bounds to get that phone unlocked and also saving her saving her data and information. They need to give him a raise because he is such a kind and patient person That we had the pleasure of receiving of receiving outstanding over and above of customer service from him. He got the phone open and was patient with her Emotion. I wish I knew Arlene last name but he works at the store and if you go to that store he will help you with anything. read more

Horrible signal..Most calls are gargled..Poor signal if one at all. Not recommended. Go with either AT&T or Verizon!

This is not a corporate store and that was my 1st mistake,,only trade at corporate stores,,I was purchasing a phone and Jose started adding a wireless speaker,phone case and protection sheet to my order,, I inquired about it and he said "OH they are freebies to thank you for coming in" but my bill had an extra $200. on it ,,and we kept questioning him but he kept saying there is no charge. So I went home and wrote it all out and yes I was charged $69.99 for a wireless speaker,$44.95 for phone case (I didn't even pick out) and $30. for protection sleeves,,EVEN AT&T recommends NOT TO PURCHASE Those accessories there because you can get them so much cheaper other places. He wasn't knowledgeable on the Smart Pay either,,I ended up wanting to return everything after the inflated prices,,but was denied because METRO's 14 day return policy doesn't apply to existing CUSTOMERS BEWARE and change your service. read more

Unlimited calls within your metropolitan area? Seems like a really good deal, and the locations are popping up all over the place. The stores are bright and friendly, and host your typical cellular outlet setup. The problem resides in that the service, not necessarily from the people, but from the phones themselves are left to be desired. It's easy to drop calls and the phone selection is limited. If you live and die in Orlando, then Metro PCS might be a good option, but if you attempt to step out, even for a second, you might want to look elsewhere. read more

****run!!dont go here run******** the woman was rude and just wanted to sell sell sell! sold a horrible phone!! after it was activated told oh well your stuck!! spo ent $130 just to go to another metro pcs to buy another phone!! ripped off!!!wouldnt let me use there phone ad i nj ce mine was broken even though i was buying a phone!! read more

Metro PCS has good service in the state you reside. It's not really a nationwide plan. However, you can still make calls while out of state but it'll cost you. We don't leave the state of Florida that often, 2 x's a year maybe, therefore it's a great service for us! We have a family plan and we get picture messaging, web access, unlimited calls, unlimited text, all for about $40.00 a month per phone on the plan! For a family of three that works great for us! read more

DONT use Metro PCS in Lake Mary behind Burger King!!! My son switched from Verizon to them on May 28th, 2017. $40.00 screen protector cracked last nite 25 DAYS later! Store mgr Daniel said to get a replacement for Free screen would of had to crack within 24hrs. REALLY. Then wen my voice got loud (I'm a NYr duh) they were going to call police. I waited but there still not here. read more