I went to a t & t today with a broken phone and wanted solutions. I waited for about 20 mins before…read moremy name was called. This place was set up like the apple store that has a tv of your name and what order you will be called. There are also tables you can sit and charge your phone at while waiting. To say the least I was impressed by our comforting wait. I was help by Luis who went over many options for us which included changing my plan. I never even listed to the sales guy trying to sell me on a plan that got rid of my unlimited data but given the circumstances with my phone bill (large calling minutes, hot spot device, and paying an insane amount a month etc) he made me understand why I would be saving over $150 a month on my bill and would benefit from switching. Luis was so ridiculously patient as I had to call and explain these changes to my sister than mother (since they are also on my plan and it would affect them) All in all I had a great experience there and felt bad for making Luis wait for our decision but he was so pleasant about it. Only reason I gave 4 stars rather than 5 is because he estimated that the phone would ship to my house in a week and I got an email later that night saying it would be a month which is kind of a bummer but I'm not that mad about it, iPhone 6 pluses are a hot commodity these days.

Samuel went out of his way to help me and my family. Communication was wonderful and went through…read moreall the details in a professional way.

Fast. Reliable. Honest. Cheap…read more What more can you ask for? I dropped and shattered my iPhone 7 plus screen and found this place on a quick google search. They were very quick to respond to my inquiry and even quicker in getting it fixed. All for a great price.

Do not come here for any sort of custom PC repair I went there to get a diagnostic for my build as…read moreit was not working properly it was $75 for the diagnostic. They notified me four days later that it was a problem with the motherboard. Even though the CPU debugging light was on. They try having me pay $600 for them to repair the motherboard. Not even replace it. they were going to actually mess with the motherboard. And the math wasn't really making sense. My motherboard is just under $230. I did not proceed with them with my build and when I got my build back, it was missing screws throughout. I'll recommend before proceeding with them with repairs if you still have warranty under any of your components, go through the manufacturer use your warranty To get the component replaced

My experience the Macdroid stores was not good. I dealt with the owner of the store and his name is…read moreMiguel. 1. I went there for an apple Mac book air laptop screen repair. I was told that the job can be completed in either 2 days or 7 days. 2. The price for 2 days is $420.00 and 7 days is $365.00. I chose the 2 day option because I needed my laptop for work. 3. My laptop was not return in 2 days with an explanation of they ordered a defective part, with no other option but to let them continue the repair. 4. I was called to pickup my laptop 7 days after the service time he agreed. When I asked to speak to miguel about my issue. I was denied by someone by his front desk. Which could not speak any English whatsoever and had use google translation and calling everyone else except miguel to address my issue. How convenient? 5. I was finally able to speak to Miguel. I asked if could get back the difference between the $420.00 and $365.00. I was not even asking for a refund. just the fact that you could not provide the service you agreed to. 6. his reply was no and that things happen, he could not provide the difference because he would be operating at a lost. He could only offer a discount if I break another device. Even though he ordered the wrong screen, because now he saying it came without a camera. So i am not sure what the excuse was about fixing my laptop. He also blamed the company where he is getting his screens from but then admitted they reimbursed him for wrong item. I am only one who took a lost on this transaction. I advise anyone to not do this kind of business with them. they are not honest with the service they offer or provide at all. He Is just middle man trying to take advantage of customers. The person that actually does the repair is not even working in the store. The first red flag was the fact he asked if I could pay with Zelle instead of a card transaction. He continued rejecting my calls, I would call the store and he would just continuously hang up the phone. I am firm believer in helping small businesses but then they do stuff like this and it is hard to support them.

A great example of why I support small businesses. The owner, Miguel has fixed my phone (5?x), my…read moremom's phone (2x), and even given me a loaner when we had to wait for a repair. He fixed my phone once when my cell phone company told me it was a goner... Highly recommend this business!

Walked in and never greeted. Don't come here unless you're a Spanish speaking person or you will be…read moreignored.

Great customer service with Luis ! Very professional and courteous. Thank you !! We will make this…read moreour permanent at&t store !!

UPDATE: Stephanie helped me today and gave us the partial refund. Thank you for resolving this…read more Spectrum sent us a letter in the mail in April 2026 to inform us that they would be cancelling our service on 5/11/2026 because they are unable to continue providing service at our apartment complex. Then they charged me the full $90 for service from 4/29-5/28. They said it's their policy to charge for a full month and not prorate. But they are the ones who cancelled my service. Why am I paying for service for the dates 5/11-5/28 for something they stopped providing?

The gentleman who worked behind the counter was awesome! He helped me get my new phone and was…read morepersonable. However, there was an issue with their check in system and the front check in receptionist refused to honor my time slot. However, when the next appointment came in and had the same issue she ensured that person was seen on time as she "noticed a trend with the system not working." No apology or ownership taken for how she treated my situation. As the face of the store, she needs some help in problem solving & classes in customer service. :)

We recently moved and cannot even reliably make a phone call at our new location. Data plan -…read moreforget it, zero bandwidth. So after 23 years we decide to try another provider to see if we get better service. In an emergency, if internet goes down (wi-fi calling only here) then we have no contact with the world. So T-mobile was very nice on the phone when cancelling. They told me the final bill would not be pro-rated, which sucks, but okay. Today I get the bill and they charged me $75 for the same bill I have been paying $50. I can only assume they pulled all promo rates and billed at the max, but still can't figure out how they got a $60 plan to $75. There was a good chance we would have gone back to T-Mobile after our trial with another carrier. That ship has now sailed. I know this has not been the old T-Mobile for years, that had great, in-country support and took care of any issues. Those days were gone and now so are we PERMANENTLY!

have been a T-Mobile customer for 28 years. On 08/07/2025, I called to cancel my account and…read morerequested that all of my lines be closed. However, T-Mobile only cancelled my main cell phone number and continued billing me for two additional lines, even though I am already paying for those same services through Spectrum. I spent three hours on the phone yesterday trying to resolve this issue. I was told that I should have cancelled each line separately, even though I specifically asked the representative on 08/07/2025 to cancel all lines. At that time, I also paid the balance owed on my iPod line. Despite this, I was informed yesterday that the two remaining lines are still active and will only be cancelled at the end of the current billing period, which is why T-Mobile continues to charge me. This situation has caused unnecessary frustration and financial burden. I am requesting that T-Mobile immediately cancel the remaining lines and stop billing me for services I did not authorize. I will also be filing a complaint with the Better Business Bureau in Orlando, Florida, and encouraging friends and family to reconsider their service with T-Mobile.

The old staff is gone and the new ones are just plain pathetic. Not knowledgeable on current…read moreupgrade plans . Go elsewhere if you can.

I'm extremely frustrated with the lack of resolution regarding my iPhone 13 Pro charging port…read moreissue. I pay monthly for device protection through T-Mobile. When I filed a claim with Asurion, I was told it's a mechanical issue and I should contact T-Mobile directly. When I contacted T-Mobile, I was told the opposite, that Asurion should handle it, and was cold-transferred back. After repeating this cycle again, T-Mobile told me to visit a store. I visited the T-Mobile store at 1082 Cypress Pkwy, Poinciana, FL. The rep verified the charging port issue, but the manager refused to process it under warranty, claiming "physical damage" , which is the very issue I'm trying to fix. They again told me to file another claim with Asurion, which will obviously be denied again as a mechanical issue. Bottom line: I'm stuck with a phone I can't properly charge. I'm paying monthly for a protection plan that offers no help.

Terrible service. Please do not let Kenny help you. He doesn't know the policy (Manager said this)…read more He shouldn't be working there if he doesn't know the policy. Then after he messes up your accounts/phone the manager will not only ignore you and all the calls but she'll have someone else talk to you only to tell us that "He's new, he doesn't know the policy. We can't do anything to fix it. I don't know what to tell you. Try to have the phone unlocked across the street" which is not only illegal but also an extra $300 just because Kenny fucked up. I have a brand new iPhone that is fully paid off with metro and we cannot use due to the policy that Kenny "didn't know about" until AFTER he transferred us. He told us the line would be unlocked March 12th. We've been paying this line for MONTHS. We've been paying this line since December only to find out TODAY March 13th that we can't use the phone AT ALL. Every time we called in Kenny would give us a new date to call back on. We've been calling and calling the store and he's been lying to us for MONTHS. Now they tell us they can't help because that's their policy. Well both Kenny and the manager should've been aware and told us about the policy BEFORE doing anything in the account. Kenny was the one who transferred our account without checking the policy but the manager was the one who connected all the lines and also didn't tell us anything about said policy until today. Again, TERRIBLE service. They will ignore your calls and dismiss you after they mess up. Please save yourself the headache and go to another location.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Very helpful location, right by the airport! They always get me in and out quickly!read more

Dont buy a phone here no matter what. Save your time and money. Go to store on sandlake, its a…read morecorporate store. Near florida mall. . Not a money grubbing rip you off anyway possible franchisee store. If you buy a phone there something will go wrong with it. Charger port. Batrery failure. Or just wont receive singal. Low level sales people here throwing gang signs in pics. Dont ever honor warranty. They will tell you its your fault everytime. The sales person told me me I brought in 2 month old phone that would not receive a signal it was my fault. Then told me they are there to sell only. Never try to honor warranty. I went to sandlake store within 2 mins the representative saod your phone is defectice and gave me a new one. Again at all cost avoid metro pcs s. Semoran. Please