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    Metro By T-Mobile

    4.7 (3 reviews)
    InexpensiveMobile Phones
    Open 9:00 am - 8:00 pm

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    2 years ago

    Great Coustumer service and Jessi its the Best its help me for service very fast i like thank you .

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    T-Mobile

    T-Mobile

    2.2(16 reviews)
    5.8 miSoDo / South of Downtown, South Orange, Downtown South
    $$
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    We recently moved and cannot even reliably make a phone call at our new location. Data plan -…read moreforget it, zero bandwidth. So after 23 years we decide to try another provider to see if we get better service. In an emergency, if internet goes down (wi-fi calling only here) then we have no contact with the world. So T-mobile was very nice on the phone when cancelling. They told me the final bill would not be pro-rated, which sucks, but okay. Today I get the bill and they charged me $75 for the same bill I have been paying $50. I can only assume they pulled all promo rates and billed at the max, but still can't figure out how they got a $60 plan to $75. There was a good chance we would have gone back to T-Mobile after our trial with another carrier. That ship has now sailed. I know this has not been the old T-Mobile for years, that had great, in-country support and took care of any issues. Those days were gone and now so are we PERMANENTLY!

    have been a T-Mobile customer for 28 years. On 08/07/2025, I called to cancel my account and…read morerequested that all of my lines be closed. However, T-Mobile only cancelled my main cell phone number and continued billing me for two additional lines, even though I am already paying for those same services through Spectrum. I spent three hours on the phone yesterday trying to resolve this issue. I was told that I should have cancelled each line separately, even though I specifically asked the representative on 08/07/2025 to cancel all lines. At that time, I also paid the balance owed on my iPod line. Despite this, I was informed yesterday that the two remaining lines are still active and will only be cancelled at the end of the current billing period, which is why T-Mobile continues to charge me. This situation has caused unnecessary frustration and financial burden. I am requesting that T-Mobile immediately cancel the remaining lines and stop billing me for services I did not authorize. I will also be filing a complaint with the Better Business Bureau in Orlando, Florida, and encouraging friends and family to reconsider their service with T-Mobile.

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    Metro by T-Mobile

    Metro by T-Mobile

    1.0(1 review)
    2.8 mi

    Terrible service. Please do not let Kenny help you. He doesn't know the policy (Manager said this)…read more He shouldn't be working there if he doesn't know the policy. Then after he messes up your accounts/phone the manager will not only ignore you and all the calls but she'll have someone else talk to you only to tell us that "He's new, he doesn't know the policy. We can't do anything to fix it. I don't know what to tell you. Try to have the phone unlocked across the street" which is not only illegal but also an extra $300 just because Kenny fucked up. I have a brand new iPhone that is fully paid off with metro and we cannot use due to the policy that Kenny "didn't know about" until AFTER he transferred us. He told us the line would be unlocked March 12th. We've been paying this line for MONTHS. We've been paying this line since December only to find out TODAY March 13th that we can't use the phone AT ALL. Every time we called in Kenny would give us a new date to call back on. We've been calling and calling the store and he's been lying to us for MONTHS. Now they tell us they can't help because that's their policy. Well both Kenny and the manager should've been aware and told us about the policy BEFORE doing anything in the account. Kenny was the one who transferred our account without checking the policy but the manager was the one who connected all the lines and also didn't tell us anything about said policy until today. Again, TERRIBLE service. They will ignore your calls and dismiss you after they mess up. Please save yourself the headache and go to another location.

    From the owner: Switch today & enjoy America's largest 5G network.read more

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    Metro By T-Mobile - mobilephones - Updated May 2026

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