UPDATE: Stephanie helped me today and gave us the partial refund. Thank you for resolving this. Spectrum sent us a letter in the mail in April 2026 to inform us that they would be cancelling our service on 5/11/2026 because they are unable to continue providing service at our apartment complex. Then they charged me the full $90 for service from 4/29-5/28. They said it's their policy to charge for a full month and not prorate. But they are the ones who cancelled my service. Why am I paying for service for the dates 5/11-5/28 for something they stopped providing? read more

1 STAR -- because apparently "customer service" ends the second you're no longer paying Spectrum. Spectrum Store -- 4104 Millenia Blvd Ste 106, Orlando, FL 32839 Manager: Michelle I came in to return Spectrum equipment. Simple, right? Apparently not. Manager Michelle was the person I dealt with from the beginning. She told me to sign into the kiosk, so I did. Then I waited about 45 MINUTES while she repeatedly dismissed my attempts to simply return the equipment I was standing there holding. Eventually, Michelle told me it would be "easier" to take it down the road to UPS because accepting SPECTRUM'S OWN EQUIPMENT would mean scanning my ID and looking up my account. So let me get this straight: UPS can scan Spectrum equipment and send it BACK to Spectrum...but the actual Spectrum store I'm physically standing inside can't be bothered to take it? And the best part? The photos I took show Manager Michelle standing there talking with another employee after dismissing me, while I had already spent 45 minutes trying to get one ridiculously simple thing accomplished. I'm currently going through chemotherapy and preparing to move in with my son, who is actually a Spectrum customer. I wasn't asking for VIP treatment, a red carpet, balloons, or a parade. I was asking Spectrum to take back Spectrum's equipment. That was apparently asking too much. After being ignored, dismissed, and treated like an inconvenience, I finally left the equipment at the door and walked out. At that point, I was too sick and exhausted to continue begging a manager to do something this basic. Absolutely unacceptable. If this is how Manager Michelle represents Spectrum, that says plenty about the standards being allowed at this location. And considering my son currently has Spectrum, I'll definitely be encouraging him to start looking at AT&T or another provider. Maybe Spectrum should remind management that customer service involves actually serving the person standing in front of you -- not dismissing them and then going back to chatting with a coworker while they wait. Do better, Spectrum. read more

Spectrum - Close-up: still waiting, while the manager I dealt with and another employee appear relaxed in conversation. - Television Service Providers Near Me - Orlando, Florida

See all

The gentleman who worked behind the counter was awesome! He helped me get my new phone and was personable. However, there was an issue with their check in system and the front check in receptionist refused to honor my time slot. However, when the next appointment came in and had the same issue she ensured that person was seen on time as she "noticed a trend with the system not working." No apology or ownership taken for how she treated my situation. As the face of the store, she needs some help in problem solving & classes in customer service. :) read more

Absolute garbage company. Multiple outages over multiple years that I had them, with no clear time horizon on when the issue would be fixed - I should have switched earlier, I fault myself for that. We are with AT&T Quantum Fiber now and love it. Faster speeds and lower costs. Spectrum made cancelling impossible. Of course nothing on the website. Had to call twice - first time I got "disconnected." And the woman I was speaking to conveientely couldn't hear my phone number when I read it to her. When they had to place me on a "brief hold" to disconnect my services it was for 10 minutes hahaha. Oh well, on to greener Wi-Fi pastures now! Don't ever use Spectrum. read more

MAKE AN APPOINTMENT!!!! if you don't you will be waiting forever, however I made an appointment and was in and out in less than ten minutes. Yes, they are probably going to try to upsell you but nothing was pushed on me read more

If I could give zero stars I would! our internet went out and we informed customer service that there was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal! read more

I'd give zero stars if I could. I don't know how these people are allowed to get away with not prorating your money I shut off my account on the 19th of May and today the 30th they took yet another month payment of $80 although I haven't had their service since the 19th of May. I don't understand how this is even allowed this is robbery. read more

Manager & employees allowed a man to smoke crack imm outside the door. He kept coming into the store asking people for money. They did nothing. The store did not do anything that customer service said they would do over the phone. Spent over 1 hour with a man smoking crack & they did nothing to help me. read more

They're services are slow, outages all the time, and it takes forever to cancel! It took me over half an hour to cancel the services.

I would give them a zero if that was possible. Stay away from Spectrum. From Sales all the way to customer service/account management, this is the worst internet and mobile company I have dealt with. They tricked me into an internet & mobile bundle for a price and a couple of days later told me that they are unable to activate the home internet and that they cannot honor the price they gave me for the 4 mobile lines. All this, after I had already migrated my mobile service with them, which took long hours of my time. Worst customer experience ever! read more

Don't do it. Their customer services is horrible. I found out this morning that cancelling your service REQUIRES at least 30 minutes on the phone with a rep offering you deals to stay. They will REFUSE to cancel your service or let you speak with a manager during that period. I said I wasn't willing to stay even if they offer me free service, so the rep went on for another 29 minutes. It was the most frustrating 30 minutes of my life and for that I will never give Spectrum another dime of my money. Aside from that, their pricing is high (I am now getting better service for 30% less). Service is mediocre at best and I am much happier with my new AT&T connection. read more

YUBER Gonzalez!! Very nice guy and very helpful!! Really chance the atmosphere of the place, and really safe my day !! Very professional, resilient and solvent my probl read more

Spectrum - Service! Thank you!! - Television Service Providers Near Me - Orlando, Florida

I was a customer for 25 years and for the last 15 years i felt like a hostage because there was no better internet service available. They continually raised their prices while the reliability of their service went down.  When you try to cancel, they hold you on the phone for an extraordinary number of questions which makes it feel like they're trying to wear you out so that you don't cancel.  When I went to return the equipment, they offered much better pricing than i was ever offered online.  Why should I have to visit a store to see what the best pricing is?  Additionally, their billing cycle is designed to screw you out of at least one extra month so, beware.  The coup d'etat was the fact that they then informed me they were cancelling my e-mail address that I've used for 25 years, a casualty of my cancellation I suppose. Terrible company. I cannot thing of anoher experence that has left me so MAD. read more

After a year of service Spectrum removed me from my Internet and phone package without notice. Increasing my monthly rate 300%. I did not notice for a few month's with it being on autopay. They would not refund the charges. We are no longer forced to choose one ISP in our area so I am changing vendors. read more

if I could leave no stars I would I came to the store today just to pay an bill and ask a general question I got to the counter and the worker didn't introduce himself no customer service skills at all and proceeds to tell me to pay my bill thur the app instead of taking my payment in store there are also 3 other spectrum works so everyone was getting takin care of and there was only one other person waiting behind me from what the walkin board was stating I go on to say can I just pay my bill since I am here in the store he says no pay it thur the app it's easier that way Worst experience ever in this store read more

Spectrum - Spectrum store on South semoran next to Aldi in the shopping plaza - Television Service Providers Near Me - Orlando, Florida

I was in the store in Colonial The service was súper slow not personal Around me 15 person waiting Very disappointed read more

Headline: Deceptive "Suspension" Trap - They wait months to steal your money! "I canceled my service on September 4th. I did everything right. But Spectrum didn't actually close the account--they 'suspended' it instead of canceling. They waited 4 months until January 1st to suddenly charge my bank account $55 for a 'free' SIM card . When I called to get my money back, the reps were argumentative and blamed ME for not checking my email for a company I already quit. They strategically wait until you stop looking so they can take your money. This is predatory billing. Hardworking people, BEWARE of their 'free' offers--they are just hidden traps designed to hit you later." read more

I have had the service at three property locations. The service started out well with an ever declining internet capability and an ever increasing monthly bill. calling customer service has always been a hassle where, instead of resolving my issues, their fix was always to up sell me to the next higher capability package to resolve the issue. Customer service reps were pleasant enough to talk to while you were complaining, but maintaining your service. Then, you get rudeness, difficulty in the disconnecting process, months of continued service charges, and weak excuses that are pointed back at the customer. Speaking only for myself, I will never use Spectrum again for any reason to include them being the sole area provider. Get their service for your own first hand experience, but know that the new shiny will always end up being a rotten regretted apple. May the Devil's wrath be upon you spectrum (I mean Satan) for the worst experience in internet service. To my fellow consumers; "Good luck and God Bless." read more

The staff at S Semoran Dr are the best. Roscio and the rest of the staff were and are so helpful. I highly recommend going there for any of your Spectrum needs read more

They will throttle you! I came from AT&T and I didn't imagine this would be worse . My sanity is worth more . Star-link is 10 times faster and stays on throughout hurricanes. Spend $300 own it for life . Surf with no aggravation. $125 a month . Stream tv to offset the extra . read more

I called customer support because I couldn't fix the problem on my own. They sent out a Spectrum expert. I'm so grateful! Very helpful, very informative. Very kind and explained the problem. Thank you Rudy Tech #2143 - Bryan Smith read more

This specific location is worse than the DMV. 3 people on the clock 1 person pretending to work. I would hope this specific location would be up for a corporate visit. Lobby full of paying customers and employees lack a sense of urgency to address anything. Terrible customer service. read more

Horrible, the service was not reliable and often went out more than once a week. They hiked up their prices without notice and attempted to charge me after I had them shut off my service. Horrible customer service to get any answers, too. Outstanding bill in dept collections because I refuse to give them one more red cent. How can I dispute their bogus charges? Is there a class action lawsuit against them? read more

Marketing is horrible. Super persistent. Constant spam calls. Any attempt to call for cancellation, troubleshooting or anything, requires 30mins of trying to upsale and marketing. Misinformation throught there organization. Called to cancel, was redirected to a store. Went to a store was denied and told to call. Called and was pitched many deals. Clarified that I wanted to cancel. Took over 1 hr. Ridiculous read more

Took advantage of my elderly mother after my father died. Charged her for services and equipment for 3 whole years until I noticed the theft. Fraud. Abuse. She called them and they told her she had to pay for the unused services and equipment. Never shop with this company. They make millions via this type of fraud. read more

Spectrum is the worst company I have ever seen. The service is disgusting, you need to constantly check the speed through Google. Very old equipment and almost no Internet every day. The worst thing is that it is very difficult to close the service and return the equipment. Closing the account has many difficulties. You need to call every day and check whether the account has been closed or not because each operator ignores the request to close the account. They do not want to take the return of the equipment back and having received the equipment back, the company continues to demand the equipment, despite the fact that the return receipts were given to us. A very disorganized and irresponsible company. I do not recommend contacting Spectrum at all. They do not have the ability to cover many places in America with their service. read more

Jalen Beasley from the ocoee fl store was ama ingredients! Great customer service...friendly, knowledgeable, and efficient!

I needed a tech to come to my home to install a piece of equipment......they want me to pay $65 to have a tech come to help. Im a long standing customer and a senior and they want to treat me this way. How crappy is that!!! Im very disgusted with Spectrum.... Jacquelyn Broten read more

Don't trust any phone representative. Pretend to help you throw u all word salad and complicated numbers to exhaust you. You end up pay more. They pretend to be sweet and understanding your frustration. Thugs. Con artists. 99% of them. Trained to be this way. read more

If I could give a zero i would. Fraud company. Worst service available. Terrible cable internet, cell phone. Do anything but spectrum. No service for hours every day. Businesses are suffering in sumter county fl. Terrible cell phone service. Customer service is India. Since Charter bought out, prices have tripled, service is down 100%. read more

Worse internet ever. If your not forced to have it like I am, don't get it. It is out so much. Ours just went out again and there is absolutely no reason to be out. It's clear out. No rain around. No accidents. I pay more for it to be out than on. Soon as I move i am getting way better internet. read more

worst service ever, the two girl just come to my house to convince me to stop using my current internet and switch to Spectrum's internet, and they was asking my information, i told them my phone number and name. After that they told me that they are gonna comeback tomorrow to talk with me more about that, i told them i would not be home and i don't need Spectrum's internet, i'm good with my current one, they was just "ok". NEXT DAY THE UPS SENDING ME THE INTERNET ROUTER.... i just returned it. A month later Spectrum sends me a mail at my mailbox. 83$ for internet service:) are you serious??? what a scam, and now they are cal me day by day everyday. read more

This review is about the Spectrum Store and their mobile phone service. I could not be happier with their mobile service and their customer service both in the store and over the phone. I still have issues with tv cable service but that is not why I am writing this. We were on the $29.99 service for one line and 2nd free for one year. Well, the year is up and we are now paying $29.99 for each line which is still amazing for unlimited service. We just upgrade our cell phones up to the iPhone 16Pro and everything was so smooth and easy. The store reps we dealt with were excellent and very helpful. Trade-in on the iPhone 12Pro was fair and reasonable. Definitely recommend Spectrum for cell phone service! Also love their wi-fi but just ok with their tv. To me it is all about customer service either in store or on the phone and Spectrum wins hands down! read more

Terrible customer service. Rep made we wait 10 minutes before calling me when I had an appointment and no one else in line. He also did not give a receipt for my return because the copier was broken. Provided no alternative just told me I could go to UPS. Not friendly at all. read more

I recently switched to spectrum cellular service at clearwater fl countryside mall location. While there, rep stated that I could swap out my old #6 router for new #7 literally in a matter of seconds . He stated come in with old unit, I'll see you coming in , turn around and grab #7 out of cabinet and send you on your way. We'll I did just that be he was dealing with two ladies at the counter and basically left me standing there. I reminded him of his offer to simply swap and go, but apparently that was not be. It's rather sad that he was unable to simply turn around and take something out of the cabinet and send me on my way, but apparently spectrum reps simply tell you things that they ultimately cant/won't do. I took my old equipment and walked out and I'll be walking out on spectrum as well. read more

Spectrum is way over-priced for what u get. In addition their business practices are predatory. Few people read the small print disclaimers at bottom of their contract and this how they screw their customers. I returned my equipment and cancelled my account a week into the next business billing cycle and they are charging me for the full month, ($161) instead of doing the RIGHT THING and pro-rating the bill. Corporations ARE NOT PEOPLE and they don't give a damn about their customers. Buyer Beware read more

I was a long-time business customer for my podiatric medical practice. The service they provided was generally fine until I decided to retire and close my office. I called some weeks prior to my office closure date to discontinue service. I was NOT told that equipment owned by Spectrum Enterprise needed to be removed and collected by them nr was I told that I had a monetary credit on my account. Approximately 3 months after I closed my office, I received notification that since I was on Autopay, they charged the credit card on file for the equipment and they finally credited me for the positive balance I had on my account. During the course of dealing with their customer service department, they admitted that when I called them to set up a date to discontinue service, they never told me that equipment had to be picked up or I would have to pay for it. Also, they did not tell me that the equipment that they were charging me for was outdated and no longer of use to them. Finally, when they charged my credit card for the last month of service on my autopay, they did not credit the amount of positive balance I had on my account. I tried my best to amicably resolve this and I spent a lot of time making telephone calls and sending emails to no avail. I would certainly never do business with them again and I would definitely not trust them with my credit card information on autopay. read more

Well once again Spectrum has increased their rates for home and internet. Being a senior citizen and on a budget. Spectrum is getting ready to lose me as a customer. I am going to get my granddaughter to show me how to set up Tabloid or Fire sticks. Spectrum is pricing themselves out business. I will also be looking at T-Mobile. read more

Service goes down almost every night and is down for several hours. Worst internet service.

Spectrum is a big monopoly in Orlando, and they are overprice. They force you to have more service to have a supposed discount. I dont recommend them, you should by a hostpost or another mobile internet servicie online. Also, I never could not check online, by computer my account overview, my data used. They manipulated this information in order to say: " You should have 1G because your used, by there is not way a single person who work full time as me spend 1G. It is illegal you paid $78 dolares for 400 Mbps . And they are offering a plan $50 for 500 Mbps ( noted that one day ago the price was $40 and today is 10 dolar extra, they place with you pocket) I tried the cellphone service, but I canceled it because the signal at home did not work with me. I invited you to use Mint mobile you paid only $15 dollars by month for ilimited service in all USA, internet and international phone calls to Canada and Mexico. read more