We have been using the cell phone service long time, I called in May trying to save money and one…read moreCustomer Service Rep. changed my plan telling me it doesn't affect the current plan only hot spot than we didn't use, also she said didn't affect the free text message and rooming in Latin America. Long story short she lye, my plan it was totally different, so I call in June when I received my bill and talked with a Rep. again, and asked him to change the way I asked for, he said he will change that and this month I received and increased of $100 in one of my lines. Called again and I asked to be transfer to a supervisor, her name Lisa Leon, that she didn't even help, after 20 minutes of waiting she said I changed my plan, and I accept the changes she did... she didn't even stop talking when I try to talk. She doesn't event try to help only talk and talk. I asked for the recorded to be sent to my email and her answer it was go to the office and asked for..... that was the answer of that person. How that person is a supervisor when her customer service is the worse. Remember asked for another person to be really help.

Very clean store with incredibly professional employees! This will always be my go-to location…read morewhenever I need assistance with my AT&T account.

Sri was extremely patient and very helpful with my issue. He took his time with making different…read morephone calls and with helping us. 8/31/25

This store cannot help with service problems. They only want to sell you a new phone. I was lied to…read morewhen sold a phone. I was told to bring the phone back within 7 days if it does not work. After bringing the phone back after 5 days I was told the phone could not be exchanged or refunded. I am a long time customer of 10 years. I am not happy with this service. Unhappy with the phones I was sold. My 4year old phone works fine in my house. The new phones I bought donot work in my house. I know there is somthing that can be done.

If I could give these folks six stars, I would…read more I had serious issues after purchasing a phone / plan from the store at 3323 South Orange Blossom Trail. They added on lots of stuff I didn't ask for and refused to give me a refund. Repeated visits didn't fix anything. Lots of excuses and lies. The folks at the t-mobile 800# were marginally better. But just barely. I was still being overcharged and each kept pointing me at the other for a refund. Enter Stephanie and Katherine (manager) at this location. Fantastic. Even though they didn't make a dime off me, and even though these stores are independent agents (so profits aren't shared), they jumped in to help me. They called the District Manager. Called their support people at T-mobile. In the end, they got me what I was owed, some compensation for all the hassle, and cut my monthly plan cost in half. I can't say enough good things at how helpful they were.

I rarely use this service, but after getting a new phone as a gift for Christmas. I need to make…read moresure the transfer from the old phone , to the new phone was made properly since I didn't want to loose all my pictures, files and contacts. After going to another Metro at Osceola Pkway and being mistreated and getting NO help at all. We decided to visit this one. As soon as we walked in we were greeted and felt welcomed. The young man who approach us was very friendly , helpful and knowledgeable. He transferred my phone and also my husband's ( since he had also got a new phone as a gift for Christmas). We ended up getting a Samsung tablet for free ( with using a previous credit we had in our account). We really appreciate all the help we got, specially from Emmanuel, like I said he was so helpful and has amazing customer service skills. The company has a great access to their team! This is the place to go if you want to be treated with respect, care and attention. We will definitely be back!

Update: we spoke with the district manager and he is replacing the phone. Glad their customer…read moreservice came through but still keeping one star off because we had to go through all that just because they don't have a disclaimer protocol Unbelievably upset right now. I brought a working phone into this establishment to get the battery replaced - a phone that worked perfectly well with no issues other than a battery that drained too quickly. I brought home a phone that is incapable of charging - the phone recognizes that a charger is plugged in but does not charge. We bring the phone back and are told that there was unseen water damage that had corroded the motherboard and when they opened the phone it caused a short and broke it. At no point was it ever mentioned that there was a danger of destroying our phone if they opened the phone. At no point was any risk or danger presented to us. Instead, we get the nasty surprise of finding out that the simple act of opening the phone was enough to move around wires and completely ruin it. We had no idea there was water damage in the phone (although we don't deny it's possible - life happens), but if we had any indication that opening the phone posed serious problems we would have reconsidered risking a working phone to switch out a battery. How ironic that their name is "ubreakifix" because it would be much more apt to say "ubringinandwebreak".

Great customer service. Very friendly and knowledgeable! Was quoted 4 hours due to low staff, but…read morethey fixed my phone in less than 2 hours! Will come again, hoping it won't be necessary

This guy deserves so much more recognition and reviews. I went in today after being quoted by a…read morepopular phone repair place (you break i fix) and they quoted me 80-400 to get my screen repaired. Tomas my motherboard in a NEW phone of the same model, for 80$ flat. He saved me so much time stress and $ and i dont understand how other major phone repair places are still in business when this guys is doing such quality work in little time and a fraction of the cost. 10/10 i hope i never break a phone again but if i do, i know where im going :)

great experience from the moment you walk into to this store. the owner, tomas greeted me and asked…read moreme if i was henry who had just called. after asking me my how long i intended to have this phone, i told him i wanted to use this phone for the next couple of years. he said some customers just want a new oem glass to maximize the trade in value and others wanted a genuine apple glass. after installing both types of glass, i chose the apple screen. tomas was very respective of my time and answered all my questions. he showed me phone cases that are uploaded with ones' own pictures. no high pressure sales at all, but just a very knowledgeable technician and business owner. a great guy and and a very satisfied customer. henry r.

I had an issue with a Chromebook. A friend who is in IT suggested that the issue may be the…read morecharger. She recommended Radio Shack on Orange Avenue, saying they will help you. Sure enough, Jonathan knew what I needed. He first made sure that the charger port's pin was in place. He then opened a replacement charger box from his shelf - unfortunately none of the plugs were the right size. He pondered and then said: Samsung is a 12 volt product, I have an idea. Went in the back and came back with another charger. He set it to 12 volts and this one also had a small enough plug. Stuck the charger plug in and tried to turn on the Chromebook. No luck and I was about to give up. Jonathan said: Take your time - the battery needs a few minutes!" Sure enough - the Chromebook was working again. Customer Service above and beyond! Local Business! - Give them all the business you can, I will!

Honest and best service on electronic items. Unique toys and gadgets. Highly recommend.read more

I visited this store at 459 SR 436; Altamonte Springs, FL 32714, today and was met by the most…read moredelightful young woman named Trinity. I explained what I was looking for, and she took me right to the battery I was in search of. She was thorough in her questions to make sure I was getting the right one. As our conversation continued at the checkout, she pointed out a great sale they were having on double and triple A batteries, which I really wasn't interested in, but ended up buying because of the sale price, and as Trinity pointed out, it's hurricane season! At the heart of this review, is the professionalism of Trinity, while still being personable and able to make customers feel valued. It is so nice to have this experience and I would definitely recommend this to anyone in need of batteries of all kinds.

Overall, what a great experience- minus the fact that my batteries were dead in the truck and I had…read moreto come buy new ones. Called and spoke with AJ about 2 batteries for a diesel - he was knowledgeable and upfront with all of the information. I pulled in the parking lot and before I was even out of the truck he was coming through the door to help me. Installed both batteries extremely quick and was very friendly. I would recommend AJ for anyone needing batteries.

The are very honest people and professional! The clerk explained everything that could be fixed and…read morethe prices of each.

very professional, but they couldn't help me I recommend…read morethis business but I do not recommend SD mobile solutions