My aunt and I visited this location to switch her service from AT&T to T-Mobile, and we are so grateful that Sebastian assisted us. He was incredibly knowledgeable and remained patient and reassuring through every hurdle we encountered while obtaining the transfer PIN from AT&T. His professionalism, honesty, and personable nature truly stood out. Sebastian provided exceptional service from start to finish, and I would highly recommend him -- as well as this T-Mobile store -- to anyone in Orlando or the surrounding areas. read more

Came in because my current phone was broken and received quick and fast service. They gave me a new SIM card until my upgrade is delivered next week ! Excited to get the newest iPhone read more

T-Mobile - Inside store - Mobile Phones Near Me - Orlando, Florida

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Excellent customer service today - with the wonderful Duane Ortiz - to finally "break up" with Spectrum as my home internet provider. On a T-Mobile Tuesday, I stopped by to get my free gift (LOVE, btw) and noticed I could switch to a lower rate. Why I hadn't done this sooner, I have no idea. I've been a happy T-Mobile customer for years now and have zero complaints. And whenever I come here, the staff is super friendly. I was quickly greeted and, once I explained what I wanted, helped with securing a new router. I was in and out in about 30 minutes. Duane not only explained the easy set-up but also answered my questions about the next iPhone drop. And, there were other customers there who not only encouraged my decision, but also suggested the right steps to cancel my Spectrum account and ship the equipment back properly. I cannot offer higher praise - this experience is why I stay with T-Mobile. Gracias, Duane! read more

T-Mobile - Mobile Phones Near Me - Orlando, Florida

What a lousy experience and pathetic customer service. After 10+ years as a customer, I am looking at other options after the lack of assistance and the obvious indifference to resolving the issue I have been experiencing. When one employee brought in 3 boxes of pizza, the others began disappearing in back without even the courtesy of saying if they planned to come back or not to assist me. Zero Customer Service and Zero personality from these losers. Find a mall kiosk! read more

T mobile's coverage in the city of Orlando is really lousy! I drive a lot for my job and I can't tell you how many times I had no service. That unacceptable and if I could give zero stars I would read more