If I could give 0 stars I would. I really just want my Xbox back and fixed. I dropped it off June…read more2nd and it is currently June 25. When I dropped it off they said it would be done by that Friday at the latest, Friday came and went- I visited over a week later to ask about the progress- they said they had called me to ask for my permission to get it sent out to be repaired although I had never received a phone call from them. Another week went by and I visited the store again and they said that they had called me twice now asking for permission to get it sent out and I STILL had not received a single call or email, I said yes please send it- and they said it would be done within 3 days and be sent out that same day I visited. Come to today (about 5 days or so since my last visit to the store) I call them for the 5th or 6th time and someone actually picks up the phone (which has only happened once this month) and they told me they still have not received my permission to get my Xbox sent out- they said they've called me (which they have not) and supposedly it is now getting sent out. It's genuinely shocking how this business is handling repairs and customer service. Please god just return my Xbox to me fixed. I've received 3 different dates that it "should" be fixed by and all but one have passed. PLEASE just call or email your customers- keep communication open and don't make empty promises! I will never return here again :)

I brought a watch in to replace the shattered screen, was told it would take 1 week took 2 that was…read moreokay. But while had a new screen it was not glued and pressed correctly and resulted in the whole screen falling out hours after it was received by my son. Brought it in for a warranty claim and after 4 weeks of promises and finished by dates I just picked up the broken watch for a partial refund. They wouldn't refund the whole amount despite leaving with a broken watch. Stay away from this place!

I found this place on offer up because they offer new phones at a fair monthly price. The staff was…read moresuper nice and the services was quick and fast. They have a variety of products and electronics, the store was well organized with everything in place. I will definitely be back for another phone. HIGHLY RECOMMENDED!!

So it happened as it usually does...First I cracked the back of my iPhone X, then recently cracked…read morethe front.. I went in to this place after seeing an ad on Facebook for financing a phone. It was simple, straight forward with no denying credit check and no renewing contracts with carriers or hidden fees on the wireless bill like when financing with the carrier. I was approved for a certain amount and it happened to be less than the price of the phone. Not only was I able to get an upgraded, new in-box phone, I was able to use the rest of the financing to get the X fixed to pass to one of my children. This saved me hundreds... if you want a new phone or need phone repairs this is the spot. Welcoming environment and personable staff. No more could be asked.

Update !…read more Thank you for your response. I need to correct several inaccuracies in your statement. First, when my dad returned on February 12, he was told the issue was caused by the phone being dropped. At no point during that visit was "water damage" mentioned. Now you are introducing a completely different explanation. Changing the cause of damage from "physical drop" to "water damage" raises serious concerns about the consistency of your assessment. Second, I personally received the phone on February 11 -- not my father. The device was not "fully tested in front of us" as you stated. There was no detailed inspection of the camera, Face ID, or internal components in front of me. In fact, I had to remind your staff to return my phone case, which they initially did not give back. That same night, while charging, the phone shut off and the display never worked again, although sound and alarms were still functioning. This indicates a likely internal issue, not external damage. I also still have the screen that was removed. There was no water exposure. The phone was not dropped. I have owned this device for years without internal failure, and these issues occurred immediately after your repair. Additionally, the main camera stopped focusing right after the service, and there was clearly a loose component moving inside the camera module -- something that did not exist before. Both phones that received battery replacements at your store are now overheating significantly as well. The problems began immediately after your intervention. That is not coincidence. I am again requesting a refund for the services performed. I am open to resolving this respectfully, but I cannot accept responsibility for issues that arose directly after your repair -- especially when the explanation keeps changing. On February 11, my dad went to the store -- just so there is no claim that we were never there. I brought in an iPhone 12 Pro Max with a cracked back glass to have it replaced and decided to also change the battery at the same time. My dad had his battery replaced as well and purchased a screen protector for a new phone. That same night, while my 12 Pro Max was plugged in charging, it suddenly shut off. The screen never turned back on, although the phone still had sound -- my alarm went off the next morning. On February 12, my dad returned to the store to report the issue. He was told that I must have dropped the phone and that the damage was my fault. That is completely false. I had used this phone for years without any internal issues, and the malfunction happened immediately after your repair. Because we were scheduled to leave for a cruise that same day, my dad had to leave quickly. Once we were already on the ship, we realized the main camera would not focus. When moving the phone, you could clearly see something loose moving inside the camera module -- something that was absolutely not present before your service. In addition, both phones that had battery replacements done at your store now overheat excessively, which raises serious concerns about the quality of the work performed. At this point, I am formally requesting a full refund for the services provided. Three separate services were paid for, and all three resulted in new problems that did not exist prior to your intervention. I do not live in the United States and had to return to my country without a proper resolution, which makes this situation even more frustrating. I expect a prompt response regarding my refund. And if there is any claim that my dad was never there, I do have the business card of one of your employees who personally asked us to leave a review. Until this is resolved, I strongly advise others not to bring their devices to this location. Based on our experience, the workmanship was careless and unprofessional, and I would not recommend this store to anyone.

Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

This is a new UPS store location closer to UCF main campus. It's a normal size store and had two…read morepeople working at the front while I was there. Everyone was friendly and helpful. I have a feeling this will be a more popular location compared to the one that closed about a mile away that was north of campus.

I had the worst experience in the UPS store 2126. The manager was incompetent and couldn't figure…read moreout what size label I needed to email so they can print it out and put on my package. I sent every size possible and she couldn't print it out correctly. She was rude and i ended up leaving without shipping my small package. I am 64 y.o. and it's hard for me to walk but now I need to find some other way to ship because of this crazy manager. :-( Never going to that store again!!!

This place doesn't exist on the map that on Groupon. I brought s Groupon, left a couple of emails…read moreto schedule an appointment per the Groupon instructions. No one ever Messaged me back. So I took it upon myself to drive over to Cedar Springs Rd (from Forney might I add) only to see the address listed in Groupon does not exist meaning there isn't a building!!! I even walked into shops that are on either side of the supposed address and they never heard of the place. Of course Groupon refunded me, but that is beside the point. That is my time and gas I will never get back. Lesson learned: don't do business with a company that doesn't even have a phone number. ‍

Bought a promotion from Groupon that clearly said "Ipad Screen Repair". Called iFixit4u phone…read morenumber from the Groupon voucher to schedule an appointment (appointments cannot be done online!). Their voicemail was full and a message cannot be left! I eventually found another phone number for them after searching the net for about 10 minutes. I called and left a message and Juan promptly returned my call and set up an appointment the next day. That part was positive. When I went there, Juan told me that the LCD screen of my Ipad was defective but that the voucher was to fix the "glass" only. Classic Bait and Switch. Will not deal with them again.

All the staff, every time I go here, are always super helpful, attentive, & fast. Zach was no…read moreexception as today and the last time, maybe a month ago, he's assisted me and gone out of his way to do so...most helpful considering I'm currently disabled. Thanks Zach!!

Really friendly staff, they work very quickly and help everyone as soon as they enter the store…read more fast and efficient

Absolutely fantastic service. Dominic helped us with a couple of tablets we had issues with, and…read morewas able to fix the issue while we waited. He was very nice and pleasant, and I can't say enough about him. These days, it's not easy to find service like this, and I strongly recommend them for repairs and such. I am so glad I chose to go here first instead of somewhere else, and I will definitely be a return customer if I have any future device issues.