customer service was very giving, I went in for a simple screen protector change which is insured…read more Brenda who assisted me kept speaking Spanish then English. She asked me did i have the insurance in which i replied yes then she says well i'm going to check anyway, well fine. I gave her my telephone number and she looked it up then states well i'll give it to you anyway my system isn't scanning as if you're doing me a favor. Yes Customer service is important but not here clearly.

My phone shut down this morning and would not take a charge. I'm out of town and had meetings all…read moreday, unable to get to a store, and unable to contact my family at home. I stopped by this T-Mobile after the conference, they were kind, helpful, informed, patient, and eager to help. They fixed my phone, showed me how to fix it if it happened again, and when I offered to pay them for their help, they refused. Well done, T-Mobile.

Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

Update !…read more Thank you for your response. I need to correct several inaccuracies in your statement. First, when my dad returned on February 12, he was told the issue was caused by the phone being dropped. At no point during that visit was "water damage" mentioned. Now you are introducing a completely different explanation. Changing the cause of damage from "physical drop" to "water damage" raises serious concerns about the consistency of your assessment. Second, I personally received the phone on February 11 -- not my father. The device was not "fully tested in front of us" as you stated. There was no detailed inspection of the camera, Face ID, or internal components in front of me. In fact, I had to remind your staff to return my phone case, which they initially did not give back. That same night, while charging, the phone shut off and the display never worked again, although sound and alarms were still functioning. This indicates a likely internal issue, not external damage. I also still have the screen that was removed. There was no water exposure. The phone was not dropped. I have owned this device for years without internal failure, and these issues occurred immediately after your repair. Additionally, the main camera stopped focusing right after the service, and there was clearly a loose component moving inside the camera module -- something that did not exist before. Both phones that received battery replacements at your store are now overheating significantly as well. The problems began immediately after your intervention. That is not coincidence. I am again requesting a refund for the services performed. I am open to resolving this respectfully, but I cannot accept responsibility for issues that arose directly after your repair -- especially when the explanation keeps changing. On February 11, my dad went to the store -- just so there is no claim that we were never there. I brought in an iPhone 12 Pro Max with a cracked back glass to have it replaced and decided to also change the battery at the same time. My dad had his battery replaced as well and purchased a screen protector for a new phone. That same night, while my 12 Pro Max was plugged in charging, it suddenly shut off. The screen never turned back on, although the phone still had sound -- my alarm went off the next morning. On February 12, my dad returned to the store to report the issue. He was told that I must have dropped the phone and that the damage was my fault. That is completely false. I had used this phone for years without any internal issues, and the malfunction happened immediately after your repair. Because we were scheduled to leave for a cruise that same day, my dad had to leave quickly. Once we were already on the ship, we realized the main camera would not focus. When moving the phone, you could clearly see something loose moving inside the camera module -- something that was absolutely not present before your service. In addition, both phones that had battery replacements done at your store now overheat excessively, which raises serious concerns about the quality of the work performed. At this point, I am formally requesting a full refund for the services provided. Three separate services were paid for, and all three resulted in new problems that did not exist prior to your intervention. I do not live in the United States and had to return to my country without a proper resolution, which makes this situation even more frustrating. I expect a prompt response regarding my refund. And if there is any claim that my dad was never there, I do have the business card of one of your employees who personally asked us to leave a review. Until this is resolved, I strongly advise others not to bring their devices to this location. Based on our experience, the workmanship was careless and unprofessional, and I would not recommend this store to anyone.

Israel did a quick and amazing job!!! Thank you for the service! So glad they were open on…read moreChristmas Day!

I called because I was looking for a microusb charger, the guy who answered didn't even know what…read moremicro usb was I had to explain it to him...

Unless you speak Spanish or Portuguese do not go there. "No habla ingles." DO BETTER AT&Tread more

No help or willingness to help whatsoever. Tried to buy a new phone but am not a principal on my…read morewife's account...what? Went home talked to wife who gave me her SS# (said that was all it took for the kids to make the very same change). Went back in, sorry she has to personally do it. Offered to call her or have them call her on her At&T number, which they know, no dice. I only wanted to upgrade an old phone to our account which will undoubtedly cost us something but it will have to wait for wife to get back from a trip and I'll make my third visit to a damn At&T store ( not this one). As bad as buying a new car.

I dropped my phone today and the screen completely broke. I paid for Apple care for many years and…read morewhen I went to the Apple Store, it took almost 4 hours and then they still wanted me to pay $30 so glad I canceled that because I came to the store and was helped immediately and 20 minutes later my I Phone screen was fixed for $75 and I got an additional screen protector for $15 excellent and very friendly and super fast service. After Apple repaired my screen a few months ago the screen became insensitive and sticky so u unknowingly changed my way of use. So when I got a new super sensitive screen here I kept messing up thinking the phone was messing up it was me not used to such quality anymore. Even I made this embarrassing mistake the staff was beyond friendly and helpful! highly recommended!!!!!!!

Man my phone was cracked in the front and back. Shattered. LCD screen falling off , screen…read moreprotector dismantled and my phone was glitching which was so frustrating because I need this device for work. I was freaking out thinking the phone was a lost cause so I came in here before my flight to say screw it and just buy a new iphone before leaving on a business trip and surprisingly Tony and his crew were able to fix my current phone front screen in under 12 minutes ( I was shook). He also gave me a new screen protector and iPhone case with my order all for $150.00 . I feel like a new person. He said I could come back and fix the back screen for $95.00 . My phone got hooked up. They were very genuine and compared to other places I called earlier in the area I felt like they had my best interest and weren't trying to rip me off with Disney prices. If you're in the area def check them out .

Emily is the best!! After being an idiot and not having a case I broke my phone. Emily is the best…read moreand Got us a new phone within minutes!!! Go see Emily!!

Beware of employees saying something is "free," when changing service providers we were offered a…read morefree watch. We asked all the questions because yes, things are usually too good to be true. They opened up a new line and threw in the watch which was supposed to come off with bill credits. The manager even "waived activation fees" Never happened. Took watch back within 14 day window, thankfully. Nothing but a mess. Should have just gone in for the original reason and never gave into the scheme so they could get their employee commissions. They were so nice while lying to our faces. Almost had us......

Ask for Prince, superb service, in and out in a blink of an eye and left with a smile on my faceread more

5 stars!! My iPhone 8 was running so slow and I really needed an upgrade. I had gone to another…read moreAT&T store prior and said I wanted the new SE because of the smaller size... THIS AT&T told me about the new 12 mini that was WAY better. The 13 Mini was way better, faster, and had more storage than the SE- and also pricier. With my trade in, I only had to pay the activation fee! Two people helped me! One processed the trade in and the other helped me pick the best color and case to go with it. They transferred absolutely everything from my old phone to my new phone within minutes and I left the old phone behind. They really went out of their way to help me and made my upgrade so easy! Only took about 25 minutes in all- and there was no line without an appointment. Will definitely be returning for any future AT&T trips.

The service is capable enough of fixing phones and helping you with any of your T-Mobile issues…read more However, their inventory is not always reliable; you may have to get them to verify that they have a part before walking into the store. Also, it gets extremely busy and maybe only one or two guys is working. It may take a while to get through the long line to be talked to. If you bought your Groupon on a Saturday, you have to wait until Monday to be able to use it.

On a business trip and my screen on the phone gives out. Saw Central Florida Cell Phone Repair was…read moreclose. Met with Lee he quickly quoted a fair price to get me working again. Lee is excellent in customer service and the toral repair. I highly recommend this shop and Lee.