Michael was a great help helping us select a new iPhone and setting the phones up. We were in and…read moreout in 40 minutes. Michael also informed us about getting a cover for the iPhone 14 lenses. I've been coming to this VERIZON store for years and I've never had any problems with getting help. Come see Michael at VERIZON for your next phone!

Didn't have an appointment, showed up around 6:00 pm and waited about 30 minutes. Honestly even…read morepre-covid I've waited that long so that wasn't a big deal for me. What was a big deal is I was getting an upgrade to and iPhone 12 and the man helping me - I wish I'd caught his name - royally destroyed my phone. He somehow put in two activation requests? And therefore when I got home my new phone wouldn't do anything remotely phone related aka make calls, send texts, etc. The store was closed at that point so I couldn't go back. Cue me then calling Verizon and spending nearly an hour on hold with them... the first person was pretty useless and said I wait until the next day and go back to the store, we went back and forth a few times until eventually she transferred me to an actually helpful person who said that he would fix it but it would take a few hours and at ~some point throughout the night my phone would activate. It does work this am thank goodness, but no thanks to the workers in this store. Thanks goes to the IT guys at Verizon corporate. And even the people I spoke with on the phone were like "wow, this guy really messed up your phone" soooo Update: two days later it's not working again - so I'll be going back to this store attempt to remedy the problem. Second update. Changing my review to two stars because the manager fixed it all up for me today and was very kind... doesn't negate the four days I've spent being annoyed & not having a working phone though.

After finding a fake phone line added to my account, I was only able to get help with Verizon 1800…read moreteam. The onsite team and 1800 team are basically completely different businesses they claim, and offer all sorts of confusing, layered, and underhanded tactics. After going back to the store, I was basically told "it's all taken care of right" after spending hours on the phone with Verizon 1800. Bottom line, just call the 1800 number and save yourself all this layered garbage that I had to personally unravel at my time and expense.

New customer .. went there to get a help and employee very young was not in a great mood I guess to…read morehelp me .. was not nice at all Not a good experience Verizon need to have better people to work in a store

I guess they had my review taken down…read more.. The store is independently owned. The held my wife's and mother's Christmas gift but refused to give me them because they were not going to get the credit for importing a phone vs a "New Sale" They don't make mine on line transfers. Thanks for ruining my family's Christmas! Go to a different T-mobile store or better yet Verizon or AT&T!

I got out of Verizon hell.It took over 12 hrs in 3 weeks of signups, dropped calls tech support…read morethat never solved the problem 3 dropped calls during tech support after refresh and waiting. I went to T mobile store Amean was fast and nice to get me to the business rep Michel's. She was fast and quick getting my phones set up. Now we have service. And I can sleep again. THANK YOU!

James helped us out after spending time at Best Buy with fried battery!…read more James was outstanding at his job! Knew his products, listened carefully to our challenges. We ended up learning we had coverage, he got us set up to have a replacement phone. I walked in with low expectations and walked out elated. He solved our issues.

This is not how you treat your elders in this community or anywhere!!!…read more The lack of disrespect and professionalism at the store needs to be acknowledged. It is a disgrace how we were treated. My 74-year-old mother doesn't need to stress out going in there trying to get everything set up properly. Once they sold us her Samsung brand new phone, they wouldn't have nothing to do to help us with setting anything up. He even showed us. There was a glitch in the computer system to get another person as an authorized user. There was no glitch. He just didn't want to figure it out. My mother was back in today trying to have somebody help us since there was customer service telling us that we needed to go into the store and then when we go into the store, it was dead. Nobody was even there and they had two people working with one person. Then the employee mentioned to my mother if she knew of anyone, that was looking for a job to send them there what kind of shit show are they running here!? No wonder why nobody wants to work there it's unprofessional and why would you be asking your customer that when she went in there specifically for a problem that needed to be sorted out. I was actually going to upgrade to the 16 Pro, but I will not give them my business unfortunately we are locked into a contract with them and they even had the nerve to tell us to go somewhere else because they didn't feel like bothering to help my mom figure out a pin code so that we can call and check our bill! Not to mention as well, ago when I got my own plan and added my mother, they told us if we had AARP we would qualify for a discount not mentioning that since my mom is clearly over 55+ we could've been paying $30 cheaper a month. They said that this was their corporate store and that plan has been going on for years, which is really funny because it clearly wasn't. They just failed to tell us that so that we would pay more. Talk about a lack of customer service and attention to detail. Good luck you're going to be fed to the wolves as soon as they get your money, make their commission and you walk out the door even if you have a simple question they are going to treat you like shit! What an absolute disgrace and stress that is unnecessary!

Our Wi-Fi router went out so we had to go find a new one. It had been a while since we had been in…read morehere, but the store layout has completely changed and quite frankly it just makes it feel overwhelming and more like a warehouse than anything else. Because we didn't know where to go we asked the first employee we came across, who was kind enough to show us where they were, but then promptly told us he didn't know anything about them and walked away. No other associate that maybe was supposed to be covering that area came over so we were left to our own devices to do the research. I will say their prices still seem to be quite expensive. We selected one and checkout was very easy.

Visited Best Buy in Winter Garden to find a charger for my ear buds. I got absolutely superb…read moreassistance from Bert, who didn't even work in that department. After someone else helped me find the charger, Bert recommended I open it up and try it before leaving the store. He said it is doesn't for the earbud holder, he would help me get a refund. Fortunately, the charger fit. I left the store a happy customer due to the excellent customer service I received from Bert. He deserves kudos from management.

Went to this store yesterday (friday) evening. Just wanted to know if they have any deals on…read moreSamsung and IPhone devices. We had seen online about the new Samsung S20 FE and wanted more information. We walked in, not much crowd. There were 3 staff members and one was helping a previous customer. We looked around for a bit and a staff member approached us. We asked her about current deals and she looked confused like she didn't know. Then we were specific and asked deals for S20 FE phone. She went and got her phone to check and then told us about the deal. Then we asked her the difference between the S20 FE and S20 and she didn't know. Asked about the specifications, she didn't know. Although she helped us by googling it on her iPad. ‍ They did not even have a S20 model to look at. We have never had like this experience in any other tmobile stores we have been to. They are very knowledgeable about current deals and phones. And if they don't know something they are quick to find it out by asking the store manager or other knowledgeable staff member. I felt we just wasted our time. Btw this is a sprint store turned into tmobile store about 2 months back. Not sure if the lack of knowledge is cause of that. PS. Everyone was wearing masks. And there was a sanitizer bottle in the front.

Eloy and Caroline along with Jason helped us upgrade our iPhones and helped solve some glitches…read more They listened and were very considerate of our concerns! Well done T-Mobile staff!!!

Shoutout to Eduardo at YourMacRepair, a true lifesaver!…read more If there was ever a time we needed our Mac to work, it was this week after a death in the family. Our computer completely shut down after an update and wouldn't restart, no workaround helped, not even ChatGPT . I called Eduardo at 6:13 PM, arrived at 6:48 PM, and by 8:10 PM, he had us up and running again like magic . The speed, professionalism, and kindness he showed in a really difficult moment meant the world to us. Highly, HIGHLY recommend Eduardo for any Mac issues. He's now saved in my contacts permanently! What. A. Legend. #MacRepair #TechHero #Grateful #SupportLocal #EduardoSavesTheDay #AppleFixer #TechSupport

Had my MacBook pro screen replaced and the new one looks great. Very communicative and prices are…read morefair.

Incredible people! I always trust them with anything for me last Tuesday I needed my battery…read morereplaced in my cell phone oh my gosh what a difference it makes I drive to Orlando for work every day and I can't be having my phone break down every time I get to work! I charge it at home before I leave and I charge it while driving there and it's still dead i come home late some nights and it's frustrating! These guys will always help you out no matter what the issue is! They are superb 10/10 thanks again for helping me out it means a lot to me!

Definitely highly recommend this place!! Nick, the gentleman…read morewho helped me with phone repair was honest, professional and courteous. The shop looks very inviting and clean.

I came in very distressed about my daughters phone and needed it fixed it was calling 911 instead…read moreof powering off The staff was not accommodating at all the only thing they said they could offer me was an upgrade instead of trying to help me fix the problem they then started messing with the phone and doing what I asked them not to do because it keeps calling 911 they then did a call out to 911 by trying to power it off which notified my entire family and everyone in her contacts a complete nightmare and we can't contact staff really needs to be educated on how to handle technical issues

Let me first start out by saying that I know it's not the store's fault that they can't really do…read moreany sort of customer service in store, but I am incredibly irritated with being told conflicting information over and over by the employees of T-Mobile. My family and I have been with T-Mobile for about a year now and have had nothing, but headache after headache. The store we originally signed up with in Troy, Michigan was great and always willing to go above and beyond to help out. Unfortunately for me, we still had many many headaches: my boyfriend's phone he traded in was shipped to the wrong location and was destroyed therefore we were set to receive no money for the trade-in, after arguing on the phone for weeks I was finally given my trade-in credit. Then, we were told we could only receive our military discount by applying online and nothing could be done in store, it took 8 months for that to go through and only because I sat on the phone with someone for hours to verify everything was processed. Fast forward a couple months and my guy and I decided to purchase the new iPhone 6+ at this T-Mobile location in Clermont. The associate was very nice and since we needed to go home and back up our old phones before trading in, he gave us instructions on what to do so we wouldn't have any issues with the trade-ins. He also made a note in the system that he inspected our phones and everything was good to go. Now after everything was (or so I thought) settled, my grandfather (who was on our family plan) suddenly passed and we needed to remove him from the account. They would not even remove him with-out seeing a death certificate and kept harassing my grandmother for payment. I had to then go back into the Clermont store and sit on the phone with customer service since they are unable to do anything customer service related in the store. The associate did not seem like he really cared at all about what was going on and just stood at the counter flipping through his phone. After spending about an hour on the phone, again, we were able to get everything settled. I repeatedly asked the woman on the phone if the military discount was still being applied and she assured me that it was. After I hung up, the assistant manager at the store took a look at the account and told me we were going to have to reapply for the discount! WHAT!? I was so furious and yet again he said there was nothing he can do. We're almost a year deep with T-Mobile and it's been nothing, but problem after problem. Going to the store is useless and this store is really hit or miss with whether they want to help you or not. Word of advice, run away from T-Mobile. Run as far as you possibly can!

Received stellar customer service here-the team made me feel valued as a customer, being honest…read more about results and explaining the whole process respectfully. I went in for a simple part swap on my build and they were able to help with much more after I explained my PC's issues. They kept me in the loop during their services with what stress tests/diagnostics they would be running and if they found anything. It is a small team and shop, so the wait could be long depending on how many orders they have ahead of you... But the patience is worth it!

I had to consolidate 2 work computers and a home computer from several businesses with many years…read moreof data. I reached out to Jeff after reading the reviews on a local RRR page. We had several conversations and came up with a game plan on how to best move forward with combining the systems and my moving to a new home and getting set up. He paired me up with Chris who has communicated each step, been prompt with any work and proactive on many things that I needed. Chris showed up exactly when he said he would and set up my new PC with all of the bells and whistles. I could not recommend anyone better than this team. I look forward to using them for future business ventures as they arise. Thanks to a great company and a great team!