After finding a fake phone line added to my account, I was only able to get help with Verizon 1800 team. The onsite team and 1800 team are basically completely different businesses they claim, and offer all sorts of confusing, layered, and underhanded tactics. After going back to the store, I was basically told "it's all taken care of right" after spending hours on the phone with Verizon 1800. Bottom line, just call the 1800 number and save yourself all this layered garbage that I had to personally unravel at my time and expense. read more

Verizon - Service - Mobile Phones Near Me - Winter Garden, Florida

New customer .. went there to get a help and employee very young was not in a great mood I guess to help me .. was not nice at all Not a good experience Verizon need to have better people to work in a store read more

This store is worse than a car dealership. I was treated terribly and sold a fraudulent plan. They kept changing the offer they were giving me, and the salesperson kept going back to talk to the manager, and each time the deal fluctuated. I came in wanting an iPhone 17, but instead I was sold an iPhone 16 Pro for what I was told would be $18/month for 36 months, and that I would have to trade in my phone. I went with that deal because at least I was getting a discount. When I signed, I saw that the price didn't match what I was told. They swept it under the rug, saying, "You'll see it adjusted on your statement." My bill shows I am paying $30.55/month. That's not what we talked about. I went back to trade in my old phone on another day after prepping it, and they refused to give me a receipt for the transaction. After I asked nicely multiple times, the manager finally rolled her eyes at me, went to the back, finally came out with a printed receipt, shoved it in my hands and said, "here you go!" With a nasty, "now get out!" Sort of tone. I will never patronize this store or Verizon again. The service in the Orlando area is poor, anyway. We are calling corporate to get the bill sorted out. If that isn't possible, I'm cancelling service and getting a 17 on a different carrier, since I'm paying over $1,000, anyway.... read more

Our visit today was great. Our customer service representative was very helpful and friendly and knowledgeable. Her name is Luana. We went there to replace my husband's phone which he did. We also purchased 2 IPads and got great deals for senior citizens. She also gave me great advice for my brother who can't talk due to throat cancer and lives under the poverty level and is 77 years old. She even volunteered to help him via text. Absolutely amazing service. read more

Terrible customer service and rude. Don't go here. Not helpful. Not willing to help. Wasted time driving here

The process worked very well. I got a text notification that my new phone was in the store, I went by and got in and out so quickly that I didn't even have time to register the name of the associate that helped me! Super easy and I would highly recommend this location. read more

Hands down the worst customer service among all providers. This particular location will lie to you just to get a sale, they will try to deceive you at every turn. They will try to make you think you are saving money, read the fine print. I bought an I watch ultra 2 here. Love the watch. My agreement with them was $25/month until I paid it off. The watch was supposed to work independent from my iPhone so I could use them separately and not carry my phone at the gym. Tech support helped me getting it working after 2 hours on the phone with them, BUT they must have accidentally changed something in the agreement, and the full amount of the watch was auto paid out of my bank account $1000. Right before Christmas. Pretty much all the money I had available to by gifts for my kids. Verizon has refused to refund the money and put me back on the payment plan. They essentially have illegally reached into my bank account and stole funds from me, and now refuse to return the money. WTF! read more

the service was horrible waited over an hour to be helped even though I had an appointment. save your time and money and go to a different verizon! read more

I've had Verizon for a few years and have been to many of their retail locations for assistance but this one is my favorite. The store is well run and the specialist Addam is very knowledgeable! He helped me pick out the perfect phone for me when upgrading making sure I knew every spec that would match what I wanted. He also helped me pick out some great accessories for my new phone! I'll definitely be back with all my cell phone needs. Thanks Addam! read more

Visited this store yesterday. Made an appointment with Mike S. (407-212-0135 for cell appts) first knowing how some of these service centers can get pretty backed up. We arrived 5 minutes early. We were immediately greeted upon entering and we stated our appointment time. Mike was working with clients when we arrived. He was made aware we had arrived and shortly after our appt. time had come, Mike makes his way over to inform us his current clients have him running a little over time and would only be a couple more minutes. (which was true) Now I don't take any issue with this unexpected delay because I realize in a service industry, unexpected product/ service interests are encouraged! This is a sales environment no less. So patience was easy in coming knowing I too could very easily ask more questions or request a demo of something mentioned that is "new" to me. So we in the meantime loiter around the very neatly arranged and stocked showroom. We are asked twice more if we have been helped by the other associates on duty. Mike becomes available and though he may speak a bit fast like he is on over-sampled speeds, he really knows this product lines and services. At times his speedy talk would run into a mumble - but he was good about effortlessly repeating what was said. I can appreciate his efforts to be efficient as no degree of personable friendliness was lost in his consult. This was the best cell phone provider experience we have had to date. How refreshing to be teated like a valued customer and not get over hyped or endure the stupid backlog of too many customers and too little staff. These guys are doing it right! read more

Verizon - Mobile Phones Near Me - Winter Garden, Florida

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They take just too much time with customers. Waiting 40 minutes and I am not even sure if they are almost finished.

Bought a brand new IPhone 8 on Sunday, February 18, today 2/20 the phone won't start up. Spoke to 2 techs on line who said just return and exchange for a new phone. Was documented and one of the techs called the store and they are insisting they can fix. Had an appointment between 3-3:30, was first told that they don't make appointments. Guy who sold me the phone spoke up and said "no I spoke with tech support and made an appointment for him". Since 3:30 I have sat here with no word on what they are doing! Really just need to exchange and give me a new phone!! #verizonwirelesssucks #shouldhaveswitchedtoaty read more

As with any neighborhood, businesses have to be competitive to succeed. In the Winter Garden area, especially, there are plenty of places to spend money. Cha-Ching! In the mobile phone industry, it's easy to be forgotten about as a customer once you sign that dreaded contract. These guys are bucking the trend and this particular Verizon Wireless store has definitely earned its zip code. Not even 100 feet away from AT&T wireless store, this Verizon Wireless location puts customer service #1. I first came here in March of this year to transfer my service from Sprint to Verizon. I was fortunate enough to make contact with a gentleman who went above and beyond to ensure that all of my needs were met. From his easy-going demeanor to his no-pressure sales attitude, Josh had definitely positioned himself at the upper echelon of customer service professionals. He listened to my needs, didn't try to upsell me into anything unnecessary, and most of all: he made me feel comfortable with my purchase. I have been back several times since then and every time I am greeted with an attitude that portrays the best of the customer service industry: friendliness, professionalism, and true gratitude for business. Came in, greeted by several sales associates, and I was taken care of in minutes. I was out in less than 15 minutes and back on the way to finish my day. Can't sing enough praises about these guys here: they are the best in the area. A clean, comfortable store with plenty of equipment to browse, and plenty of deals to be had. Check 'em out, you won't be disappointed read more

We went into the Winter Garden, FL store to pick up SIM cards for our phones after changing carriers, via phone. We were very fortunate to have Solutions Manager Omar assist us. He was knowledgeable, helpful & had a great personality. We've never had such a pleasant experience when changing phones or carriers. If the rest of our time with Verizon is as good as this experience, we will be very happy customers! read more

Store employee Carlos explained a promotion incorrectly and now want me to pay full price for a bogo phone deal that they promised incorrectly. Gone to the store and they have ZERO power to correct their own mistakes Have been loyal Verizon customer for nearly 20 years. Their phone customer service is unhelpful at best and has an attitude of 'why should We care?' Waiting in their 3rd layer of customer care to call me back they said 0-72 hours, it's now been 100+. Probably be forced now to decide where to put my wireless dollars... read more

I was on vacation and had a major issue due to a lost phone that we had insurance on. When we called Verizon service they would not help us, could not understand the billing issue that was clear to us and would not help at all with the insurance and clear billing issues. Omar to the rescue. He was able to find the problem that another store had during set up of a new iPhone 12 Pro. He worked super hard making phone calls for over 2 hours until he got the issues completely resolved and got us the new iPhone so our vacation was not ruined. I wasted so much time on the phone, Omar was the amazing! He has the whole store work overtime just to fix the problem. Thanks guys. I wish my local Verizon store people were as awesome as you! read more

Similar to another account among these reviews, we experienced an unauthorized change to our plan immediately after leaving the store. We quickly called customer service to fix the problem and filed a complaint. read more

Not a big fan of Verizon wireless because they have the most expensive cell phone plans but their coverage is better than Sprint. The people that work in the store are very outgoing but sometimes come across as if you're bothering them. They always seem to want your business but also seem to have wondering eyes when a female walks by. Kind of annoying I must say. read more

Lying scam artists act personable to your face and then when your bill comes in, are super confused why you don't realize your bill is actually $20/ month extra. They are cheats and liars. read more

1. Refused to hand over a device which was ordered on line for store pick-up by my husband for which the upgrade was made because he was not the first name on the account and told us to cancel our order and reorder in his name. Due to the rudeness of the sales people and manager we decided to cancel the order and not return to this store. 2. After 2 hours on the phone to cancel the order (which the manager stated to the Verizon rep. that he never recommended) the order was cancelled. The next morning there was a charge for taxes on the device taken from our checking account. They never said they did this at the time my husband was in the store. No PIN number or signature was ever obtained from my husband. Verizon said they will reimburse the money but my concern is that this is dishonest on the part of the store. Warning: Do not give this store your business and if you must, do not give them your credit card info until you are ready to pay a bill. read more

The question should be why does Verizon put a store in a location where there is barely one bar of service!?!? Typical Verizon is why, worried about stock price as opposed to actually selling a cellular service that is worth a damn. Verizon has 1-2 bars of extremely slow and lagged down service all over central Florida, Verizon, leave Florida or upgrade your trash network, stop selling phones that you cannot support with your outdated sparsely placed towers. read more