If I could give these folks six stars, I would…read more I had serious issues after purchasing a phone / plan from the store at 3323 South Orange Blossom Trail. They added on lots of stuff I didn't ask for and refused to give me a refund. Repeated visits didn't fix anything. Lots of excuses and lies. The folks at the t-mobile 800# were marginally better. But just barely. I was still being overcharged and each kept pointing me at the other for a refund. Enter Stephanie and Katherine (manager) at this location. Fantastic. Even though they didn't make a dime off me, and even though these stores are independent agents (so profits aren't shared), they jumped in to help me. They called the District Manager. Called their support people at T-mobile. In the end, they got me what I was owed, some compensation for all the hassle, and cut my monthly plan cost in half. I can't say enough good things at how helpful they were.

I rarely use this service, but after getting a new phone as a gift for Christmas. I need to make…read moresure the transfer from the old phone , to the new phone was made properly since I didn't want to loose all my pictures, files and contacts. After going to another Metro at Osceola Pkway and being mistreated and getting NO help at all. We decided to visit this one. As soon as we walked in we were greeted and felt welcomed. The young man who approach us was very friendly , helpful and knowledgeable. He transferred my phone and also my husband's ( since he had also got a new phone as a gift for Christmas). We ended up getting a Samsung tablet for free ( with using a previous credit we had in our account). We really appreciate all the help we got, specially from Emmanuel, like I said he was so helpful and has amazing customer service skills. The company has a great access to their team! This is the place to go if you want to be treated with respect, care and attention. We will definitely be back!

I've had my Z Flip 4 screen protector replaced last year and the process, workmanship and…read moreprofessionalism was all there! Service was just incredible in 2023! In 2024, had to come in recently to get my Z Flip 5 screen protector replaced and this experience was just undoubtedly disappointing compared to last year. I could only assume the employees last year no longer work here or something because customers would come in and a line will form yet no sign of acknowledgement was made and there were at least 5 more people in the back. The length process was undoubtedly shown. After patiently waiting after being told it would be an hour, turned into three hours later, I got my phone back only for the bottom left corner of the screen protector to be crinkled and wrinkled with a nail print indentation.... Like what? It was visible and yet the sloppy work was given to me past the counter. Smh. I brought it up and the tech that came from the back was not too pleased that I asked for it to be done again. As they didn't have a screen protector in stock, they made a file in the system that I needed the work to be done and they mentioned either the following Tuesday or Wednesday they will get a shipment and they would call me. I called Tuesday and they said no stock came and that once the screen protector comes in, the system will notify my work order in which they would call me. Come Sunday, I called and they said they had it in stock. Smh. I came, told a two hour labor turned three and half hours and finally got my new screen protector properly installed with no sign of scratches, crinkles, wrinkles or tampered. I work in retail and customer service so I was patient throughout the whole ordeal and showed no hostility unlike the other patrons, but I don't blame them as they were paying so this review would've been 1 had Samsung not covered it under warranty.

This store has great customer service. I highly recommend for any repairs. The staff is extremely…read morehelpful and takes the time they need with each customer so you don't feel rushed.

We were out of town when a liquor order was being shipped to our home and we were not gonna be…read morethere to pick it up. I was able to have it rerouted and held at this UPS store until we returned. The UPS guideline is if you have it held, it typically is held for a week and then it gets sent back. Had no issues going in showing my ID and picking up our package. The gentleman who was working was friendly and hospitable, and worked with a sense of urgency. This location is undergoing a well needed refurbishment and I'm loving what I'm seeing because it's very fresh and brings it into the modern day!

This store has recently gone through renovations, and now they're dealing with another unfortunate…read moresituation. On top of that, the A/C never seems to work properly, and it's extremely hot inside. I really felt for the employees, who continue working hard despite the uncomfortable conditions. The two young ladies are always so kind and greet customers with a smile, no matter what. I especially want to thank Melissa, who helped me with my returns. She was incredibly patient, respectful, and genuinely caring throughout the entire process. Even with everything going on, she remained calm and professional. I truly appreciate her kindness because that's not something you find very often. I hope the store's issues are resolved soon because this team deserves a safe and comfortable workplace. Thank you all for your hard work and dedication!

Very happy with the service they provide. Customer service is top notch. I read some reviews and…read moresometimes discounting does not increase value. So I don't understand why someone would post a negative review for not getting the price they want. I've been fixing my devices for years and have not had any issues and their prices are very reasonable.

I can't say enough about the professionalism and service from the IT Store. Although my phone was a…read morehopeless case, Bob went above and beyond with his information and service. It's a rarity to find customer service at this level.

I mainly use the UPS Store to bring back Amazon returns, but I have shipped items from them as…read morewell. This one is so convenient, I plan on using the UPS Store more often! My first visit was great, I had to bring back an Amazon return, I spoke to the attendant and had a great conversation, it's nice when the people who run the store are nice- as was the case here. I will definitely be back for all my shipping needs.

On 6/14 I had so many pictures to print (I have no printer of my own). I was assisted by both…read moreSerali and Leslie. They were fantastic! Very personable, VERY knowledgeable and their great attitudes made my experience very enjoyable. If these ladies are at the UPS store, I highly recommend them to assist for all your shipping and printing needs!

The staff was not rude or unprofessional but had a nonchalant disposition. I decided to have them…read moreprint pictures instead of self service. It cost $2.50 plus the cost of the paper for full service print. The pictures were print on a thicker paper and in color as requested. The print quality was great and just what I needed.

Rude, unprofessional and way overpriced for printing. Instead of working with us and trying to…read morefigure out what we needed they gave us this absorbent price and showed nothing but a callous attitude.

Definitely highly recommend this place!! Nick, the gentleman…read morewho helped me with phone repair was honest, professional and courteous. The shop looks very inviting and clean.

Excellent company I accidentally dropped my phone last night wasn't severe damaged but they did…read moresuch a amazing job with my phone I highly recommend them 100 % thank you guys