Superior service in winter garden, Florida from okoye spectrum on McGuire road. Ohh, my goodness…read more The service rep that we had will sandbrink. Phenomenal technician, he assessed our needs located. The issue handled everything neat. Tidy responded to our service call on time and it was just a great experience. Anyone who uses any one other than spectrum? You can't get a better deal. The service, the quality and the promotion that speaks for itself. But the technical team they really go above and beyond. So a super shout out to mister will sandbrink our tech 18 0 2. What a great service call today. Thank you so much. Super happy, Miranda, family.

My family and I have been Spectrum customers for YEARS. After leaving AT&T many moons ago, we…read morethought Spectrum would be a GREATER fit for us - not only in terms of price but also, in terms of customer service, ACTUAL service and just all the little things you expect with a provider of this caliber. And for years, they were. They would work with us when our router went bad / out. They would send out technicians fairly quickly to address any modem or whatever issues would arise with our service. The customer service was usually quite good with the exception of some technicians being a bit standoff-ish from time to time. But alas, we give grace to service providers as their job can get difficult dealing with customers of all strokes day to day. Nonetheless, we were happy MOST of the time with our experiences with this provider. Sadly, all this shifted within the last 6 to 7 years or so. With the onset of 5G and now the rise of AI and data centers, it SEEMS, the quality of service has gone down explicitly. Now, I am no technician and can't say how the overall electrical grid is being affected by everything and the sheer loads of all things that require power. However, the coincidence between all mentioned (i.e. introduction of new 5G towers and now introduction of data centers scattered about central Florida) SEEMS UNCANNY. Maybe it's my tin foil hat buzzing but it's hard to disregard that within the last 6 or so years, our service with Spectrum as a whole went from good to pure TERRIBLE. And in the last year alone, our service is damn near not useable because our internet goes EVERY SINGLE DAY for HOURS at a time or even the entire day! It has gotten to the point, where a tech has come out to replace our equipment almost MONTHLY. It is very infuriating. Working remotely from home has become IMPOSSIBLE most days which is resulting in us not being able to work remotely unless we use our personal cellular hotspots. On top of that, when they do send a tech to replace our equipment, it gets replaced with refurbished equipment and NOT new equipment. There was one instance, a tech replaced our prior equipment with equipment that was FILTHY. We were flabbergasted that no issue was taken when the point was raised that the equipment replacement was DIRTY! I just don't even understand WHAT IS HAPPENING at Spectrum! This is simply NOT ACCEPTABLE and as I type this, our service is STILL OUT and has been out since LAST NIGHT! I hate to say this, but Spectrum will eventually force our hands. We will eventually need to look for a different provider because what is the purpose of paying for Internet service we cannot use!?! NOTE: I'll be posting this review for all the Spectrum offices as I don't know which office they send their techs from and where they route us to since we get called from a different number each time when our internet goes out and we have to reach out to their office(s).

Went in there with an iPhone I accidentally placed a 30 lb rock hammer on. This guy tested all…read morecomponents in front of me and only charged me for a new screen. Great business here!!

Went to get my phone fixed and they were super professional also there prices were really…read morereasonable compared to when I check at the magic mall. Recommended!!

This is to state Beatriz and Joel from store #8879 W. Colonial Drive, Ocoee, Fl offered more than…read moregood customer service but excellent, professional, outstanding customer service. My phone blacked out, and they worked as a team to make sure my phone resumed not only my personal information but all the important information. I was so very appreciative of their services, and I recommend them to be acknowledged as "two of your best" employees for 2026 and feel free to give them a RAISE. This is why I remain a customer of Cricket wireless. Thank you, Gina

Stephen was absolutely fantastic. My phone was hacked and I could not get support to help me and…read morewas basically SOL. I went to this location and am so glad I did! Stephen went above and beyond to help me, even going so far as to tell the support people to get off script and think for themselves as to who the scammer is. Stephen was able to wrest my account back into my name and get everything where it belonged. I don't know what I would have done without him. He should have his own store as he's certainly employee of the century. Stephen, if you see this, Matt and I thank you very much!!!!

If I would I would've given this no stars. Walked in to see if they had a SCREEN PROTECTOR of all…read morethings to replace my broken one. I've never had an experience with no one even greeting me when I got there stood there for at least 5-10 minutes with nothing and then walked out. Any other location I've been to even if I had to wait I was at least acknowledged and told it was a wait.

Can we give it more stars??!! We have been to this location a couple of times, even though it is…read moreway out of our way. We had a nightmare experience with another location while trying to buy a new phone. If you ever need anything from TMobile, even if you have to go out of your way to way, use this location. Super nice store but most of all, they know what they are doing. Very professional.

This guy deserves so much more recognition and reviews. I went in today after being quoted by a…read morepopular phone repair place (you break i fix) and they quoted me 80-400 to get my screen repaired. Tomas my motherboard in a NEW phone of the same model, for 80$ flat. He saved me so much time stress and $ and i dont understand how other major phone repair places are still in business when this guys is doing such quality work in little time and a fraction of the cost. 10/10 i hope i never break a phone again but if i do, i know where im going :)

great experience from the moment you walk into to this store. the owner, tomas greeted me and asked…read moreme if i was henry who had just called. after asking me my how long i intended to have this phone, i told him i wanted to use this phone for the next couple of years. he said some customers just want a new oem glass to maximize the trade in value and others wanted a genuine apple glass. after installing both types of glass, i chose the apple screen. tomas was very respective of my time and answered all my questions. he showed me phone cases that are uploaded with ones' own pictures. no high pressure sales at all, but just a very knowledgeable technician and business owner. a great guy and and a very satisfied customer. henry r.

Amazing service I love the dealing with the staff at this location. I have been in there many times…read morewith dificult situations and they helped me with no questions asked just a welcoming smile. Just bought new phone on a upgrade special and was told I had the availability to activate my old phone for $30 today and the service would be free for life WOW Metro is giving back to the customers and it worked perfect as I needed a phone for my daughter to reach me. Thank you guys I will be back and sending in friends and family.

Just switched our internet provider from Spectrum to AT&T Fiber. So much more reliable.read more

From the owner: AT&T, serving over 81 million wireless customersread more

What a waste of time. I went to this spot an hour before closing. And he asked if I could come back…read moreanother day. Sure just 20 min drive for me. I saw the location on 50, they should still be open. Nope, they are out of business with some note on the door saying that. Next day I drive to the Florida Mall location during the middle of business hours. They're locked up. Then today back to this place which "opens at 10" according to their hours posted. Nope, all locked up. Not a stable business, wasted probably an hour of driving all combined. Good thing gas prices are cheap. Save yourself the annoyance.

The person was extremely helpful!! Great place to go!! I am definitely coming back to buy phone or…read morelaptop!!

Have everything you can think of with great prices....friendly as well and always available to…read moreassist you