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Boost Mobile

3.0 (2 reviews)
Closed • 9:00 am - 8:00 pm

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AT&T Store

AT&T Store

(20 reviews)

Horizons West / West Orlando

James helped us out after spending time at Best Buy with fried battery!…read more James was outstanding at his job! Knew his products, listened carefully to our challenges. We ended up learning we had coverage, he got us set up to have a replacement phone. I walked in with low expectations and walked out elated. He solved our issues.

This is not how you treat your elders in this community or anywhere!!!…read more The lack of disrespect and professionalism at the store needs to be acknowledged. It is a disgrace how we were treated. My 74-year-old mother doesn't need to stress out going in there trying to get everything set up properly. Once they sold us her Samsung brand new phone, they wouldn't have nothing to do to help us with setting anything up. He even showed us. There was a glitch in the computer system to get another person as an authorized user. There was no glitch. He just didn't want to figure it out. My mother was back in today trying to have somebody help us since there was customer service telling us that we needed to go into the store and then when we go into the store, it was dead. Nobody was even there and they had two people working with one person. Then the employee mentioned to my mother if she knew of anyone, that was looking for a job to send them there what kind of shit show are they running here!? No wonder why nobody wants to work there it's unprofessional and why would you be asking your customer that when she went in there specifically for a problem that needed to be sorted out. I was actually going to upgrade to the 16 Pro, but I will not give them my business unfortunately we are locked into a contract with them and they even had the nerve to tell us to go somewhere else because they didn't feel like bothering to help my mom figure out a pin code so that we can call and check our bill! Not to mention as well, ago when I got my own plan and added my mother, they told us if we had AARP we would qualify for a discount not mentioning that since my mom is clearly over 55+ we could've been paying $30 cheaper a month. They said that this was their corporate store and that plan has been going on for years, which is really funny because it clearly wasn't. They just failed to tell us that so that we would pay more. Talk about a lack of customer service and attention to detail. Good luck you're going to be fed to the wolves as soon as they get your money, make their commission and you walk out the door even if you have a simple question they are going to treat you like shit! What an absolute disgrace and stress that is unnecessary!

Boost Mobile - mobilephones - Updated May 2026

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