Bring my system in to get repaired after it fails to boot. Tell me they will contact me in 4 days max to see what their diagnostic says. Six days later I have to physically go in and see what is going on before I leave town for a week. They tell me they will call me before the day is through. The next day they call and tell me what is broken. He lists off costs for replacement parts and when I ask him if I can come in and see where it is he is getting his prices he says "I dont have time to show you how every little thing with the computer works." They want to charge me $85 for a hard drive that was $35 at office depot down the road so I immediately nix any more elaborate repairs or replacements and only get the basics done because he was rude. Replace the motherboard. Move the system to a new case. No big deal there. About a week later I get the call it is done. Pick it up from the store, ask if there is anything else I need to do or know about. Told "nope you're good to go." Return home and hook it back up to discover I am missing 2 gigs of RAM (it went in with 6 GB of RAM) and have a fan that now sounds like a jet engine. Go back the next day and ask the receptionist about it. She walks to the back and within seconds I hear "4 gigs is plenty" from the back. Tech walks back to the front with my stick of RAM. He says it passed their initial test but it failed after they removed it from the old motherboard and moved it to a new one. It went in working, it passed their tests, only after they physically laid hands on it did it break. They also didn't bother asking me if I wanted to spend an additional ~$8 for a new case fan that doesn't deafen small children. At no point in the entire 2 week affair did they mention any of this, not even when I was picking up my presumably complete system.
After contacting the manager and getting a response from the store owner that told me I should be grateful for all the time they spent and that if I wasn't satisfied I should take my business elsewhere. After contacting the BBB with a complaint about them and also asking for replacement of the RAM they damaged, they still refuse to budge on anything.
Avoid these guys like the plague.
Update: They now say they didn't damage the RAM and that it isn't broken. They claim it is simply incompatible with the motherboard they installed. The funny part is there is an identical 2GB stick of RAM that is functioning perfectly fine along with 2 1GB sticks. If the RAM itself actually is functional that means they removed it, kept it, and would have gotten away with a free stick of RAM if I hadn't noticed it was missing after final pick up. read more
