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Control Your Tech

5.0 (3 reviews)
Closed • 10:00 am - 5:00 pm
Updated 2 weeks ago

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Services - Control Your Tech

Data recovery

Desktop computer body repair

Desktop computer support

16 More Services

Device support or repair

Cloud services

Telecom or network services

Remote access services

Server services

VOIP services

Laptop body repair

Laptop support

Mobile phone body repair

Mobile phone support

Printer repair

Printer support

Smart watch support

Tablet body repair

Tablet support

Video game console support

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2 months ago

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Joseph S.

It was my pleasure to help! Thank you for the kind words and review.

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3 months ago

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11 months ago

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Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so with that being said let's begin!. We stopped here because I we left one of our devices at home and decided to visit this location to see what they had to offer us!. Success, we got what we wanted and left promptly! I would definitely recommend this establishment!.

I had a really frustrating experience with Geek Squad, largely due to one employee--Keenan--whose…read morelack of professionalism set the tone from the very beginning. At my original appointment on April 7th at 5:40 PM, Keenan immediately came across as disinterested and dismissive. Before even properly assessing my issue, he brushed me off and said they might not be able to fix it anyway and that I'd probably be better off going directly to Apple. On top of that, I was then told the specific technician I needed was no longer there--even though the system allowed me to book that appointment time. So I was turned away entirely. I returned on April 15th, mistakenly thinking it was my rescheduled date. Despite that, the associate working that day was incredibly kind and tried to help me. She couldn't fit me in, but she made the effort and scheduled me properly for April 16th. She was a complete contrast--professional, helpful, and actually cared. When I came back on April 16th, I was once again helped by Keenan. The experience was just as disappointing. He had me sit and wait, and when he finally addressed me, he told me my AppleCare had expired the day before and that I'd now need to contact T-Mobile or go to Apple. This was extremely frustrating, because if I had simply been helped on my original appointment date, this would not have happened. What stood out the most was his attitude throughout both interactions--dismissive, unhelpful, and completely lacking any sense of urgency or accountability. It felt like he had no interest in assisting customers at all. This isn't a reflection of the entire Geek Squad team, as the associate I met on the 15th was great--but Keenan's behavior was consistently poor across multiple visits. Based on my experience (and similar feedback I've seen from others), this is something that seriously needs to be addressed.

Control Your Tech - computers - Updated May 2026

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