We purchased this system at Best Buy in February 2018. On February 28th, a very professional tech…read moreshowed up at 9:30am and after a very long day our home system was installed and ready to go. The tech was professional and very thorough. A month later, our systems signal is getting weaker so I called in and they told me they were sending a bridge and if I continue to experience issues to call back. System rebooted. I called in a few hours later on the same day, because the system was very weak and I couldn't speak using the doorbell speaker. System rebooted. I was told they were going to send a technician with the bridge. An appointment was set for a Tuesday, March 27 which I had to take time off from work to be able to available and the tech didn't show. No call, nothing. I call in and I was told it was a scheduling department issue and they will call me the following day. The following day, no call. I called in two days later to find out what happened and I was told the tech cancelled the appointment and they are sorry. The the customer service rep tried to help and with the help of the scheduling department, they set up another appointment for today, Saturday April 14th. Once again I take time off and guess what?? No one showed up!! I confirmed the appt via email. This is the second time, a tech hasn't shown up or called. No communication from Vivint. Why do I even have this system?? I pay for a system they can't get their things in order!!! After getting an earful from me, because I am extremely disappointed and upset with the lack of service, another appointment was set. We shall see if Vivint will show. A very upset customer.

I contacted this company about an ongoing issue with my security system and was advised to upgrade…read moreto fix it. I agreed, but the upgrade did not resolve the problem. I returned the equipment as instructed since it was unnecessary and not functioning as promised. Despite this, the company refused to issue a refund or cancel my service, claiming I am still bound to a 5-year contract--even though the equipment was returned and the issue remains unresolved. I made multiple attempts to resolve this directly, but they would not work with me. Very disappointing experience. I would not recommend based on their lack of accountability and unwillingness to resolve a legitimate issue.

Highly recommend! Jose installed security cameras and flood lights at my niece's property and did…read morean excellent job. He responded quickly to our request, was professional and completed the work efficiently. Jose's recommendations for equipment placement were especially helpful and ensured that we have excellent coverage. Everything was installed neatly and works perfectly. Great service from start to finish!

Jose was a true professional with extensive knowledge in tech. He did our whole house camera system…read moreand integrated into our current configuration. Highly recommend this company service offerings.

I needed cameras serviced in Safety Harbor. MATT was very helpful! He came out right away and fixed…read moreme up with professionalism and was very helpful in getting new feeling safe again...

Bottom line up front. Matthew is amazing and you should hire him…read more You know how you get a vibe that someone is going to be great to work with? That is Maximum Security Services. I felt very comfortable having security doorbell, camera and motion detector light sent directly to him. He installed it while I was out of town. Communication was fantastic and it wasn't the easiest job without me being there. My Nest doorbell and motion detector lights were installed perfectly. Thank you Matthew. You will be my first call for all my security camera and motion detector light installs.

We had the most wonderful experience with Affordable Locksmith (Armstrong Lock) Andres Ospina,…read moresaved the day for us, he was quick, professional & Knowledgeable, I saw him picked that lock apart and put back together again in minutes! He represented Affordable Locks very well with much respect, authenticity & genuineness. We feel safe now that the front doors here are secured. Andres was Simply the best! Highly recommended!!

Service was very helpful and patient. Good selection of locks and safes. That ft yrhtyrtfyddddhread more

Electronic Pros offers great products, fair prices, and excellent customer service. The staff was…read morehelpful, knowledgeable, and made the whole experience easy. Very satisfied with my experience and would definitely recommend.

Service, value, and quality and timing of work We call to…read moreget some internal wiring done for cable and internet. They were extremely helpful and knowledgeable.

Don't do business with this company!! I did on error. I spoke to the owner and I thought I was…read moregetting an amazing deal. I probably was but the install never occurred. Once I asked for my deposit back. I was given nothing. I'm still waiting and very disappointed that I gave this company a shot. Not good for alarm.com

I was seeking somebody to take over my existing alarm system having been let down by a firm that…read morehad left me for 3 months with service-affecting faults because they would not (or could not) repair them. Alarm.com recommended My Smart Security. On the surface Bryan Ravit appears to be a helpful guy. I am quite sure he wants to be too! Unfortunately however our requirements necessitated a better knowledge of systems than Bryan appears to possess. Being a qualified telecomms engineer I did my best to "fill in the gaps" in Bryan's kowledge but without thanks or success. Eventually after several months I just had to give up and go elsewhere. Within two weeks the new company I had found had my system up and running again. I think this speaks for itself.

I found their staff to be extremely professional. Our sales rep was very knowledgeable and capable…read moreof answering all of our questions and concerns. Their installer arrived on time and clean with all of the appropriate tools to do the installation. I really like the fact that they said they would be there at a specific time and I was called to make sure that everything was OK. The alarm system worked as offered and ultimately made me feel safe. I would highly recommend this company

Safe touch Tampa,…read more Duray of Safe Touch was very professional, thorough, and attempted to resolve our problem, spent plenty of time trying to resolve our issues. However, it was a system issue or product that could not be resolved. Today we had Jeff and Jim come to install a new complete system. They were both very knowledgeable, professional and courteous. The install went smoothly, and I am totally grateful to Eric Hysler, Duray, Jeff and Jim for updating us to a new system. Jeff actually ran late on his next job since he spent a good portion of time with the installation and then explaining on how to use the new digital pad and how to use the new system. We have been very satisfied with Safe Touch service as a customer for over 12 years with Safe touch and will be now for another 3 years at least. I would highly recommend Safe touch as your alarm company. They go above and beyond the call of duty to make a customer feel wanted which is a rare quality these days. Robert Ste Update 12/30/24 Today I contacted Safe touch Technical Support because our new updated system was not beeping when closing only when you open something. Justin Wickliffe was our technical support specialist. He guided us through making payments online via our desktop and also managing our panel via alarm.com. They updated our system while we were on the phone. Next thing I knew our system had updated and now when closing a door or window it speaks door closed and beeps as well. Problem and question answered. Justin resolved all of our issues, and we could not be happier with our service and upgraded system. Thank you, Justin you are an asset to the company. So far, we have not run into any problems with our account, system or technical support since being customers for over 12 years. Thank you, Robert S

We've had this service since about 2019. Started off ok. Then started declining. Batteries started…read moregoing out. Which of course weren't covered. Not to mention a service call fee. Then the hard sell to upgrade whenever we needed our system serviced. We were told our particular system was a bit outdated. Great sales pitch by the way. Everyone loves to hear that all the money they've spent was basically for an outdated system! Finally, when we were just fed up enough to cancel, we did. Called them and told them that we were canceling. OF COURSE, here came the hard sell again! When we said we weren't interested and just wanted to cancel.... She then proceeded to tell us, " I'm sorry but we can't except your cancellation over the phone ". WTF!!!!! So we had to email them to say we wanted to cancel. Now I ask you, is this a customer served based company?? I surely don't think so. I understand it's a business. But thank you for wasting more of my time!! I guess , since they made us wait for every service call every time, wasn't enough. Plus the "window " of the service calls, just wasn't enough. They had to waste more of our time yet again. All for a hard upsell. Good Riddance Safe Touch!!