After a year my MacBook Pro (Retina display) crashed:-( I conducted some research to locate a company that could recover my data. I discovered it has a special hard drive that really should not fail. I contacted two corporate IT friends who took a look at my MacBook Pro with no success. I tried Geek Squad which was a huge mistake! They had no idea how to recover the data after four trips and multiple calls to two different stores. I found a data recovery company local to Charlotte that charged $1250 to recover the data and they would have to ship it to California because they did not have the equipment at their location. Shocked at the price tag I continued on with my search hoping to get a better deal. I then tried another locally owned computer shop who attempted to purchase adaptors to recover the data with no success. As time progressed, I found another data recovery shop local to Charlotte and they informed me there was no data on my MacBook. All I could think is that I could be on a beach drinking margaritas for what I'll have to spend to get my photos, work files and personal documents recovered. As you can tell, by this this time I have contacted two IT professionals, Geek Squad, two Data recovery centers and a local computer repair shop with no success. And, I don't want to leave out the numerous calls to troubleshoot the problem with Apple over the phone and 3 Genius Bar appointments. Now I am at week seven with no MacBook. As a last ditch effort, I contacted Data Analyzers. Misty and Andrew were extremely helpful throughout this process! I shipped my MacBook Pro to Orlando, Florida with my fingers crossed. The same day my MacBook arrived, I was notified via email and not too long after that I had a quote! Shocked and relieved I called immediately to approve the service. Based on my experience, Data Analyzers was the only company that could recover my data! At the start of this expensive adventure, I was told it would cost anywhere between $400 - $2800 to recover my data. I approved my service at the lower end of that range ($699)!!! I'm so happy they were able to recover my files so I can take my MacBook Pro to Apple under warranty. I learned an expensive lesson, BACK UP YOUR DATA!!! But Data Analyzers saved me!!! I would HIGHLY RECOMMEND their service!!! Oh, and if you are reading this you found the right company to recover your data:-) read more

First off, they've moved to a new location on 436 in Casselberry Secondly, they worked wonders recovering all of my data from a striped RAID setup with one drive failed and the other starting to fail. All of my photos, videos, files, etc were recovered safely They were very communicative and professional through the entire process. Hopefully never have to use services like this again but definitely know where I'll be going if I need to! read more

Recently our company had it's Data storage system damaged due to an unforeseen power surge. We did some searching and spoke with some local Computer technicians in the area and were advised the same thing by everyone we spoke to. To seek out a professional who has expertise in this field. Being in Canada, and specifically Nova Scotia, there aren't usually a lot of options to pick from so we looked up companies in the Halifax area and came across the website for Data Analyzers. We chose to work with Data Analyzers as they're policy for free assessment as well as their turn around time as the competition stated 1-2 months turn around and we simply could not afford to wait that long. Upon further inspection we discovered they have safeguards in place in their policies. Not for them, but for us as the customer should they fail to retrieve the data effectively. As well the remainder of their policies seemed entirely reasonable considering the circumstances and the relative fragile nature of the work they do. I spoke with Gene Devaney and he was friendly, informative and upfront in what to expect. He didn't act like a salesman, more like customer support before we were even their customer. We decided to pull the trigger and sent our NAS system to them for analysis and recovery. We were notified almost the moment it arrived in their facility and were given numerous updates throughout the day as the analysis was completed, as well as during the recovery process. I can't say enough good things about them. We paid for the service, as well as a hard learned lesson on our end, but the team at Data Analyzers was professional, courteous and prompt. You can't ask for much more when you encounter a situation as potentially stressful as losing everything. We have yet to receive the package in the mail with our data yet, but unless everything goes haywire I can't imagine there would be any need to redact the compliments I've given in this review. It was overall a great experience and we are quite happy we chose to work with Data Analyzers over their competition. read more

I sent my cheap android to Data Analyzers after two cell phone repair companies told me that nothing could be recovered from it. The company is extremely professional, they provide excellent communication, and the service was super fast! I sent the phone via UPS on Monday and when I received it back with a flash drive on Thursday, I received over 40,000 files and over 18,000 pages of logs. This service was not inexpensive but it was worth every penny to recover pictures and videos of my mother who passed away last November. I was also able to scroll through the logs and verify that I had recovered all of my important contacts. Thank you to everyone at Data Analyzers! I appreciate you more than I can say! read more

Sent my phone to Data Analyzers to recover photos that I accidentally deleted. Do not fall for it if they tell you they can recover them. I immediately stopped using the phone after I deleted the pictures so nothing would overwrite where they were. What they sent back was all of the pictures in my text messages. They cannot recover pictures from a phone....don't let them tell you that they can. It cost me $150 and shipping to be ripped off. read more

Most data recovery companies overcharge. The capitalize on your unwilling to loose precious data. You pay shipping both ways in addition to recovery cost. That being said, three stars. There was nothing special about it. Customer Service is a biggy with me and sadly it is lacking; mainly with Joanne Snoopes. She got defensive when asked about the cost (shipping and repair). My original harddrive was not returned with the host, as requested. She palced the blame on someone else and then hung up without an explaination. When I called back she said they had to locate the drive and will ship it out. She offered to keep me updated, but didn't. That being said, minus one star. read more

Data Analyzers proved to be accessible, timely, diligent, and knowledgable. My firm will be a repeat customer.

I lost all the data on my computer's hard drive, so I decided to try Data Analyzers in Lake Mary, FL. I told them I was specifically looking for photos. After recovering what they could, they sent me a list of file names. I saw that there were quite a few image files, but I couldn't see exactly what they were. I asked if I could see the photos for myself to make sure they were what I was looking for. They refused to let me see them and got rather defensive, as if I had done something wrong by questioning their work. They managed to convince me that they had recovered a lot of data and that my photos should be included, but I needed to pay before I could see any of it. How convenient. Sure enough, after paying over $400, I looked at what they recovered and found next to nothing I was looking for. The vast majority of the photos they recovered were random pictures I had never seen before. I then emailed them about the issue but got no response. Only after calling to find out what was going on, I finally received an email essentially telling me there was nothing they could (or would) do. I then called again to further explain my dilemma, and they were very dismissive, unsympathetic, and unwilling to give me even a partial refund. I explained that I had no problem paying them for the work they had done, but they should offer some kind of discount when a customer is not satisfied with the end result. They were uninterested to say the least. As far as they were concerned, they had gotten my money and that was all that mattered. P.S. After seeing this review the laboratory manager looked at my hard drive and ended up finding more of the files I was looking for. read more

I have no words to describe how I feel right not. Data Analyzers saved me from entering more than entering more than 800 files in my system. My hard drive crashed and I din't have a back up hard drive. I contacted many data recovery companies, and they all said Fedex the hard drive to some out of state location. I didn't feel comfortable sending my hard drive to some location 1000 miles away. I contacted Data Analyzers and within 3 hours they told me what was wrong with my Hard Drive and in less than 24 hours I had 99% of my files recovered. They saved me from hundreds of hours of data entry. I'm super grateful for what they did, They only charged me around $400.00, because I only had 51GB of data. Thank God that Data Analyzers exits... Thank you... Thank you... Thank you... Thank you.... Thank youuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu. read more

When choosing who to send my external hard drive to, I weighed my decision on two things. I wanted a company that was local and I chose a company with good online reviews. Because there weren't many negative reviews for Data Analyzers, I was hopeful that things would turn out in my favor. Data Analyzers were clear about the likelihood that there was no guarantee. They told me that most companies won't accept a drive with platter damage. After a week and a $200 non-refundable deposit, they informed me that they weren't able to recover a single file. I was shocked. When I began the process, they said that it is common for them to reach a point in the process when they have to choose the most important files to recover because the parts of the drive will become unrecoverable. I was devastated to learn that they weren't able to retrieve a single photo. The loss of this drive means we have lost all our family photos, music, videos, documents, etc. All our memories and important documents are gone. I can't say definitively that Data Analyzers is to blame for the loss of our files. I will never know the potential outcome, had I sent my drive to another company. I think I owe if to future patrons to add evidence of my encounter to the online review database. Most of the reviews I find online claim to have experienced miracles with their their drives. I am an unpaid spokesperson for an unsuccessful transaction with Data Analyzers. read more

My hard drive died and I lost 15g of email data. They were confident they would be able to help me out. I had been so frustrated not having all of my information. I think the same afternoon after dropping off my hard drive they reached out to me that likelihood of retrieval was 95%. They were able to retrieve 100% of the data. It was a very good day for me! So grateful for everything Data Analyzers did for me! Thank you! read more

My home NAS failed and became completely unresponsive. After some initial attempts at self-recovery I began calling around to explore my options and possible cost. Most vendors I called required needless registration and obstacles before they would even begin to discuss the issue at hand. Data Analyzers was the exception. From first contact, they were helpful discussing, analyzing, and offering ballpark estimates of what it would take to fix the issue. They promptly followed up with next steps, and that day I was shipping my drive to them for analysis. Their turn around time was very prompt and within a week (including shipping to and from) I had my restored drive sent back to me with all of my critical information in tact. There professionalism, promptness, and pricing were all top notch. They are true professionals and I would use again without hesitation. Thanks Data Analyzers for saving me. -Brad H read more

The guys at Data Analyzer are awesome! I dropped off my broken hard drive at their Jacksonville location and within 1 business day I was contacted about the condition and costs it would take to recover. They were quick to get back with emails and tried to do everything in their power to help my situation. Definitley reccommend using to get your files back!! Very friendly customer service read more

I am a videographer by trade and accidentally reformatted a hard drive with a bunch of video footage on it. I always back my projects up on multiple drives, but (Murphy's Law), I unfortunately had a new project saved on this drive that I never got the chance to back up. I searched for a reputable company to help me resolve this issue. I was desperate for help recovering my data. After reading a good amount of positive reviews, I pulled the trigger and contacted Data Analyzers. I was put in touch with Gene Devaney who became my primary point of contact. Immediately, I was really impressed with the customer service, both before and during my hard drive's recovery. When I got the drive back, however, things changed drastically. I came to find out that the majority of my audio and video files did not work. The sound was jumbled up with the video, and the files themselves either didn't play, froze three seconds in, or were mixed with other clips. I immediately emailed and called Gene explaining my issue. He basically told me I was shit out of luck and that these things happen. He apologized and asked me to send him the names of some of the files that were damaged and that he would check in with his engineer to see if there's anything they could do. After that, I never heard back. I emailed him twice and finally called him. When I called him, he rudely rushed me off the phone and told me he'd call me back, only to "mansplain" me into a corner with excuse after excuse. The best excuse he gave was that video files are complex and his team was not equipped to correctly piece them back together. Then why take on my case to begin with if you can't recover video? He told me I could send it back if I wanted and they'd look at it again, but his rude delivery and dismissive tone really got me fired up. I kept asking why a company would take $700+ dollars from someone and not refund ANY of the charges per the "partial recovery" parameters in the contract I signed, if most of the files I received back are completely unusable. I don't want all my money back, as I understand labor went into trying to repair the drive. But not even a partial refund? Gene said they did their job and recovered the data and that whether or not it actually worked was not their responsibility. I am now in the hole a whole lot of money and am working with another company to see if they can help me recover the files. Unlike Data Analyzers, this company DOES NOT charge you unless they 100% recover your files. They send you watermarked clips so you can see for yourself that the recovery actually worked. This was an incredibly unfortunate experience that I hope no one ever has to go through. I feel scammed. I didn't think a "successful recovery" meant the files might not work upon return of my drive. Maybe if you're not trying to recover video, you'll have better luck. For me, that wasn't the case. I understand it's my fault that I lost the files to begin with, but your customer service sucks in remedying an unfortunate experience I had with your company. read more

I chose this place based on its reviews for data recovery. The engineers told me they would keep me updated about every step of the process yet never once called or emailed. I spent almost two weeks in the dark as to what was going on with my phone or how the situation was looking. I had to constantly call for an update to then be told I'd be updated in a few days. It was a constant cycle. After nearly three weeks, the data was deemed unrecoverable and I was still required to pay a ridiculous amount of money for shipping back despite their horrendous customer service. It was made clear that there was no guarantee of recovery but it took them three weeks to advise me of this, which is absolutely absurd. On top of that, I received the phone completely RESTORED with no data on it when I did not authorize any of their personnel to do this. I contacted the company to speak to the manager and was told I'd receive a call back first thing the following day. They can't even call back to conduct an investigation. I am extremely upset with this company. I would definitely advise people to choose any other data recovery company with the actual experience and technology to recover data, even if it means paying a little more. read more

I have nothing but great things to say about Joannie, David, and their team at Data Analyzers! I had a very difficult and unique case which took a while to resolve. We were all unsure if it would be resolved in our favor, however within time and work it was. Every time I needed to get a hold of Joannie via email and/or phone she was there for me. She always answered my calls and I always got a reply to emails within the hour. She worked very hard to resolve my case for the good, in which she did. When my case was resolved and my videos were ready to be shipped she made sure they were shipped out ASAP. I am very pleased with the teamwork and dedication Joannie, David, and the team have shown at Data Analyzers and I am forever grateful for the work they have done for me and the time spent on my case! Thanks guys!!! read more

I sent Data Analyzers an external hard drive that was undamaged. The data was encrypted with bitlocker and for some reason when I reformatted my computer I was unable to unlock the drive. I sent the hard drive with the recovery key and password and they kept my hardrive for two weeks and were unable to do anything. They suggested I take my hardrive to the NSA. This has got to be just some guy in a closet, not a clean room. After I wrote this review and just to prove my point they shipped me someone else's hard drive. Mine was an external and the one they sent me was an internal HD. Now that's how you do incompetent. read more