I needed a new battery. I have a Verizon Home Device Protection Plan. I entered a claim online. I was referred to UBreakiFix by Asurion. I paid a deductible of $99. I dropped my computer off a UBreakiFix. Four days later it was ready. Done. Picked up my computer. No problem. read more

I believe my phone was hacked when I used someone else's computer at a car dealership, or I did something to a Google setting that royally screwed up my phone. Google voice was overlaying over my regular number, I couldn't access any of my Gmail accounts etc. I went to Geek Squad and got some issues resolved, but my ability to actually use my phone to make calls still wasn't working. I then went to Spectrum store who was useless, except they said remove Google voice so that helped me make calls. But everything else was still a mess. Being new to Orlando and driving around blindly because my map wasn't working, I had to ask people how to get somewhere and stumbled upon ubreakifix by accident. Giuseppe was very nice and professional and after playing around with some settings got some more of my phone to work while I was in the building. I didn't leave my phone, or have anything cracked to fix, but he did help me with what I needed so shout out to him. And for the record, all phones are designed to fail by the manufacturer so I would keep that in mind when trying to revive an older model phone. read more

I wails not recommend this location. Parking is horrible and they don't provide receipts unless you specifically ask and (even though this is a hi-tech computer/smartphone/ electronic business, they are unable to provide electronic or emailed receipts- it's almost laughable. read more

After being told I was imagining the difference in my iPad display quality after the screen was replaced, it was discovered the store replaced my Liquid Retina LCD screen with a basic LCD screen. Kudos to the Windermere ubreakifix for the discovery. The Windermere store advised ubreakifix does not carry the Apple Liquid Retina LCD, so the only option for them was to use an inferior replacement part. I thought I asked the Winter Park store if they would use Apple parts but I DEFINITELY was not told they would replace it with an inferior part that would affect the quality of images on the iPad. Customer Support offered a $50 credit toward a future repair, on a $350 inferior repair. At the very least, the technician should have advised they could not replace my screen with the same original quality. I would have taken the iPad somewhere else, but I would have been grateful for the honesty and still a potential future customer. I've since learned that BEST BUY makes repairs with Apple parts. That's where I will go to fix this problem and all future repairs. read more

I do not recommend this place at all. They make you pay so much and don't even do they job correctly. They scammed me of my time and money. My computer after being Apperently fixed, it stopped working after one week. Turns out they charged me for battery replacement and they didn't even replace it. Worst Experience ever. read more

Went to fix a shattered surface tablet. They did an amazing job. They were quick and efficient. I would definitely recommend them again and again! read more

I brought in my husband's Kindle because it wouldn't open up to the next book. The young man started looking around in it and figured out the issue very quickly and was able to reset it I asked him how much but he said, "no charge." I was, of course, very happy and would be confident to bring anything else in to this location to be fixed!! Someone else might have just taken it and given me a ticket and told me to pick it up in a few days. But by checking it out right away, I was able to take it home immediately. Great service! read more

Went in for consultation on several problems with my Mac book. The staff person was very patient, knowledgeable and professional. Turns out no repairs were needed, I just needed to Increase my knowledge base which they helped with. This is not the first time I've had a great experience here. Recommend d them highly! read more

Don't waste your time going here. First of all when you go and they give you a time frame to fix it assume that is fiction. I went back 3 times for a fix that was supposed to be 2-3 hours and took 8. Once they give you a quote for fixing assume that is also fiction. They told me I needed a new charging port and Battery $280. I picked the phone up and noticed that the microphone no longer worked. I went back and they said come back tomorrow we will have the part to fix it. I did so and now they want an additional $500. The phone is not new and isn't worth the cost of fixing it but now here I ma out $280 and with a phone that doesn't work. read more

I wish I could give negative stars. They keep rescheduling my appointment without my consent, then when I call they tell me they can't find me in the system and transfer me around. I have spent a collective 4 hours so far on the phone with them being transferred around getting no answers and have not gotten any further. I received a text this morning confirming my appointment for tomorrow just to then receive another shortly after that my appointment is rescheduled again. EXTREMELY unprofessional and if I had the choice I would never work with them read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Winter Park, Florida

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So, long story short, my bf and I accidentally left my phone on the roof of the car and didn't realize until we drove off. Once we came back to the parking lot, we found it in the middle of the road. The staff at uBreakiFix were knowledgeable and really helped with everything. My phone is like new! read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Winter Park, Florida

I have just returned from ubreakifix at 601 N Orlando Avenue where I was delighted to find out that the lens on my iPhone 13 did not need the $145 dollar repair that someone else had quoted me. The lens had a protector that I did not realize was there and once peeled off the phone was fine. The customer service that I received was more than excellent! read more

Here we are once again now with a 2 star review. The good: her phone screen is fixed The bad: the back is still cracked Regardless of yet another $308 The ugly: when we were there previously they sold us a plan they said would cover our electronics. I specifically asked about phones and they said yes- all your devices. Well that was a lie. The coverage does not cover any phone. The man I called and talked to after my daughter dropped off her phone wasn't listening when I called to ask about it and find out the cost for the repair. When I asked how much it was going to be to fix her phone he said he had to know what type of phone. I said iPhone- but beyond that idk, but he had the phone. He laughed and said I can't tell you how much if I don't know. I repeated he had the phone. He said he had to know that information so I asked him if she needed that to pick her phone up or if she would give her name and why couldn't I just give her name. This went on several minutes because he just would not stop to listen to me say you have her phone. While we were talking I received a text that said it was ready. lol. Still said he needed make and model to tell me how much! Sir!! Her phone is ready for pick up! When she gets there how much are you charging her?? He finally figured it out. So another $308 in the books and the back of the phone is still broken!!!! He told her the machine to fix it is at another store. Seriously? Years ago we went to another location and they fixed her phone- all of her phone. Is this what we need to do? Go to a different location to at least get the whole phone fixed and not have paid another $308 to have a partially fixed phone again?! I'm very upset we were lied to before about the insurance plan. Been paying monthly for nothing. I did get that cancelled but good grief. So what do we have to do to get the back fixed? And because it's a new visit is it going to be another big bill even though it should have been taken care of in the $618 already paid? Last time I said we would go here again and true to my word we tried it again, but this location is out of the question ever again- and I'm not sure I'll ever go back to any of them at this moment as her phone isn't actually fixed. Once again I could have paid $275 with the phone company and she would have had a totally fixed phone, it just would have taken a little longer. 2 star now because they lied last time we were there, the man I spoke to made the entire thing very frustrating because he simply refused to listen to what I was saying, abs her phone is still not fully fixed. read more

I needed my glass fixed on my LG thin 7 - went to the store in Winter Park - super nice people. No line - the guy fixed my phone immediately! This store is very clean - the staff wears gloves and masks. Would definitely recommend going there for repairs. read more

He could've charged me for a new charge port and a new speaker and I would not have known any better. Turns out they both just needed to cleaned which he did for free! #CustomerForLife read more

I spoke with the same person on the phone at 10:08 AM that I did that afternoon. They seemed a little short in the morning however, the customer service all the way around made up for things in the afternoon. I will be repeat business. read more

Josh was awesome!! He was very patient and did a very thorough job fixing my phone I will definitely be back next time.

They fixed my iPhone screen in a few hours for a fair price. Very courteous staff! Happy with the service & would recommend to others.

Called for an update and was hung up on this morning. I was waiting too long for my product and shouldn't have to call in the first and was directed to Columbia. Steven hung up on me. Total crap. read more

Thank you for repairing my cracked iPad. I was able to get it back within 6 days. Smooth process.

Mitchell at uBreakiFix was absolutely outstanding. I broke my iPhone screen this morning by dropping it onto a hard tile floor, and I took it in right after the shop opened at Noon. Mitchell greeted me, told me to come back after two hours, and he had it ready and perfect right on time. He was working by himself at the shop, greeting customers and processing repair orders while doing all of the repairs himself in the back. This guy is going far in life. What a great service. read more

Everyone was wearing masks and they marked off the 6 foot radius. Felt very protected.They did an awesome job! Very quick and professional. Great job gang! read more

My daughter smashed her phone. So I went to the nearest do you break I fix and they took care of me in the best way possible. The sales person was knowledgeable and took his time to explain to me what my options were. The price was reasonable. The service was quick. He even mentioned other repairs that I can get done such as a TV. I would definitely recommend this location. Sean was the person who helped me. read more

I'm never coming back. I was told the repair would take a couple weeks. My laptop repair took 3 months with barely a single update on the status of my laptop for the entire duration. Fixed, but the laptop is dead and you lost my charger. I now have to wait for who knows how long for my charger to be found. The repair tracking info never updated, except for two times when you asked me to call you back. The tracking information said "awaiting callback" even after I called back, no update; still displaying the same message. I was told on August 10th that my laptop repair was complete, but that you just needed my charger to make sure it works correctly. That worried me, because I had already given you my charger when I first brought the laptop. Then I was told that the charger was found, and that it will be powered up soon. That was August 10th- today is October 19th. Over two months passed and I heard nothing about what is going on with my laptop, and today it's returned to me with the charger missing! it to mention how two different employees told me two different stories about the charger's whereabouts. Today, you said that you don't always see the texts that I send you. How was I supposed to know that? Sometimes I got responses, sometimes I didn't. This is so upsetting and frustrating. I can't even check to make sure the laptop is fixed because it is dead! Now I'm trying to send feedback through the website, that you asked for, hoping maybe youll use it to improve future repairs but "there was an error submitting feedback". Thanks :( read more

I brought my PC to the Winter Park location for repair. The staff was both professional and friendly, and explained things to me clearly. They completed the work in a reasonable amount of time and kept me updated along the way. The price was less than I expected. I don't understand the previous bad reviews. These guys were great and I will be recommending them to my friends and family. read more

Went into store at Noon to drop off a broken phone... the guy behind the counter (Red spikey hair ) was busy flirting with the girl in front of me.. I waited patiently for 15 minutes then she finally left.... I walked up to the counter and then the guy says, the woman sitting there is before you.. excuse me.. she has been sitting in the chair like she was helped... I had to leave or I would have lost my mind and went home and set an appointment for a later time... come back at my appointment time, 5 hours later, show him my phone and he says, sorry we dont fix that but the store 10 miles away does.. ARE YOU KIDDING ME? I just took the phone and left... DONE with this company read more

Brought in an Apple watch for a screen repair. Made the mistake of not testing how good the new water tight seal was. Just after the 90-day warranty, wore the watch while washing dishes. Since then, the watch has had all kinds of issues. Clearly water damage, and definitely because of the new screen not being installed correctly. Repair price is that of a new watch. Total waste. If you do get something repaired, make sure you thoroughly test it out before the 90-day warranty ends. read more

Thank you break for fixing our computer this is the second computer that you have fixed and I'm happy to say are still working. the guys that uBresklFix are easy to deal with and I think very honest and fair. I highly recommend them to anyone that needs repair on their computers and iPhones etc. read more

I have a new Samsung tablet S6 Lite which fell out of its magnetic case and shattered the screen. uBreakiFix gave me a quote and said the new part was being shipped overnight. I left the tablet with them. 2 weeks later I still had not gotten my tablet back. Upon making periodic calls to get updates it appeared the part had not been received and the technician suggested I come and pick up the table and take it to another mobile repair vendor. Ironically, when I picked up the tablet, the employee was wearing a "Samsung Care is here" shirt. read more

Ricky and Miguel were awesome helping me out through my repair process with updates and info. Thanks guys!

I am furious with Jason and Miguel. I made an appt to fix an xbox problem Was loose connections Jason said he had a Tech coming in later that day it would and would take a look at it. The following day Miguel said it was fixed come on in and pick it up at 4:00 p.m. I drove there and Miguel said no notes in the system we fixed another xbox not yours 3 days later had not even touched my machine so I picked it up I felt misled and lied to especially by Miguel do not use this branch of you break I fix they are very deceptive read more

I seem to shatter my phone screen somehow once every 6 months and I always get the best service!

I have had to have my iPhone fixed a few times. Every time I have been here they have been efficient, fast, reasonably priced and do a great job. My phone looks new again! I highly recommend this place. Easy and quick! read more