Dishonest sales people. Said there would be a $40 charge per phone. They charged me $60 per phone…read more Told me no upgrade fee. Verizon charged me $40 per line. They been doing this for many years.

Everyone was friendly and seemed to be helping customers. We were fortunate that Jeremy came to us…read moreright away to see what he could help us with. I told him the phone was "possessed". It kept hanging up on calls and would not let them reconnect. For the first minute or two we can't gear each other. When the phone was on the counter or nightstand, it would open a bunch of websites. Other weird things we happening, but the final straw was when it refused to connect to my car. Jeremy fixed everything and even came to the car to ensure it connected well. He was upbeat and a pleasure to work with! He was very sincere and showed he wanted to make sure we were happy before we left.

Great customer by the entire team in this location, they really work with the customers and try to…read morehelp and fix anything possible. I went in with a problem on my phone that the other nearby Boost Mobile couldn't fix (or didn't even try) I went in here and they told me what was the problem and how to prevent it from happening again.

Service is really bad - bad enough that they had to change the name of the company to Imperial I.T…read more He doesn't know what he is doing, wiped my husbands computer clean. Was suppose to back up everything and didn't. Opps sorry - just doesn't get it.

My 4 year old laptop wouldn't charge. I felt sure it was the battery and after seeing a YouTube…read morevideo on how to change it, I decided to let a pro do it. Saw great reviews on Yelp so I dropped it off and paid the $50 for testing and evaluation, a fair price. A few hours later I get a call, it's not the battery but just a charger. I'm almost shocked with their honesty. I told them I needed an expensive battery replacement but they did the right thing and ordered the charger. I hope another 5 star review helps you to do business with them. They are competent, affordable and honest.

I have had a mailbox at this store since after the economic downturn, around 2011. Things were not…read moreeasy and I have renewed my mailbox every three months going on 15 years now. There were times between 2012 and 2021 I would visit that mailbox every single day, watching for checks. I used their notary services, shipping services, packaging services and never, ever was I not greeted with a smile. Miss Patel (one of the owners I believe) has gone above and beyond in service and kindness levels each time we have spoken, and I would highly and heartily recommend this UPS store to anyone and everyone who needs a business address, shipping services of any kind, or even just a smile and kind word. Thank you for being there for me.

This is a very large UPS store with plenty of staff. It is located in the Dr Phillips shopping…read moreplaza . I was able to park right in front and was helped immediately.

Sam was very efficient and professional. He repaired my phone quickly and correctly, unlike other…read moreplaces that I have been to.

Let me start by saying that David went above and beyond in helping me with my Samsung Galaxy Note…read more4. I have just experienced the passing of my Mother and was feeling very sad. Then my Samsung broke. David came to my rescue. He was very compassionate and understanding. If you need anything repaired on your mobile device please do yourself a favor and see David ay the Wal-Mart location. Kudos to both of you. Thank you so much.

Stopped in here to look through the electronics to pass the time. I ended up having an educational…read morediscussion with one of the sales staff - I'm interested in some noise canceling earbuds, and he was able to make some recommendations for some brands and models to consider - and he backed it up with some concrete reasons. I appreciate the guidance and will take it into consideration as I decide which earbuds to buy! They carry pretty much anything you will need if you are on the road and you lose or forget something (chargers, cables, adapters, bluetooth headsets, speakers, earbuds, and more! I did not notice whether they carried any Apple branded stuff - but they did carry third party accessories for iPhones, iPads, etc.

Please note: I didn't buy anything here…read more I was running late to my flight Saturday morning (3/30), around 7am EST. I had just lost one of the plastic earbud covers that attach to my Sony headphones, which I desperately needed for the 9-hour trip. In a panic, I walked into this store, hoping I could quickly buy a cheap set of headphones, so I can take the plastic earbud cover off and attach to my Sony's. The guy at the counter ask how he could help me and told him what I needed. He said that he might have an earbud cover laying around somewhere and in a flash, he found one in the junk drawer and gave it to me. I offered to pay him for the random item, but he refused to take my money. I told him that he literally saved my morning and that I'd "pay it forward" the next time somebody needed help. I really wanted to thank this man, whose name slips my mind, for his courtesy and willingness help me out for free. It's nice to know there are still caring people in the world.

*** I WOULD GIVE -5 IF I COULD ** I WILL NEVER DO BUSINESS…read moreHERE, WOULDN'T EVEN SEND MY WORSE ENEMY TO THIS PLACE! SORRY EXCUSE FOR A BUSINESS, EVEN WORSE EXCUSE FOR A MAN I clearly told this man what I wanted for the phones for 3 days and HE MESSAGED ME!! He finally messaged me today telling me he would buy for the price I want, drove 30 minutes there, WITH MY 5 MONTH OLD DAUGHTER, during all this COVID shit, waited there for them to check the phones, tell me everything was great, only to tell me that they aren't going to pay me what they said they would, and they could only pay it with Zelle, Venmo, cash app, etc. What business doesn't buy a product with cash ? Seems suspect to me ‍Terrible customer service !!

*WARNING* *DO NOT BUY UNLESS YOU WANT POOR SERVICE* Read for the full story on how the COPS got…read moreinvolved with this store. My boyfriend was looking for an iPhone XS max for his mom for Christmas and I came across one from this store through Facebook Marketplace. We came in on a Sunday 12/22/19 to check out the phone with Jordan and checked as much as we could. Note, we have experience with thoroughly checking iPhones, so everything seemed fine to our knowledge. Since we did not foresee any issues with the phone, we decided to decline the warranty. On Tuesday 12/24/19, I was putting a screen protector on the phone when I noticed the screen was very loose and that there was a defect in the screen. We asked Jordan about the issues and if we could return the phone, however he said they don't do returns, but they would repair the phone at a discounted price. Then, he stated we should have paid for the warranty, however to my understanding the phone should be sold in good condition and the warranty is for any repairs that are caused by the OWNER, not because the STORE neglects to provide a properly working product. Anyways, after my boyfriend spoke with Jordan, he agreed to do the repair for FREE and asked us to come in. We come into the store, and Jordan leaves us in the second floor lounge while he repairs the phone in the office on the third floor. Mind you, this store is not an actual store at all. It's a rented out office space in an apartment complex downtown. You can't go into the store unless they let you in because the elevator requires a key card. About 30 minutes later, Jordan comes out with the "repaired" phone, and the phone still has that same defect. My boyfriend was not happy with this service and complained, but Jordan said that "the phone is fine," "the screen is OEM," and "the screen is supposed to do that when you press down on it." However, this is a complete lie because my boyfriend and I have the same exact phone, and with the 3D touch screen, there should not be a defect. After much arguing, Jordan agreed that if we were not happy, he'll put the original screen back on, however he would charge us $60... I'm sorry, $60 for what? He did nothing to repair the phone and we were not happy with the service or customer service he provided. Again, Jordan continued to argue with my boyfriend and Jordan started to become very unprofessional. My boyfriend then tried to get the phone back from Jordan, but then he snatched the phone away and said that if we don't pay the $60, we won't get the phone back. My boyfriend was furious and then said he was going to call the cops because at this point it was theft. Jordan then started making rude comments. I was sitting on the couch, and he says to me "Monica, I don't know how you deal with him.." Excuse me? What kind of business professional says things like this to their customers? Completely unprofessional. Jordan also said that if the cops didn't come by 7:00PM, he would be leaving with the phone. Even more unprofessional! Luckily, the cops came at 6:55PM and helped settle matters. To make things short, Jordan ended up giving the phone back and we didn't have to pay the $60. TL;DR. Don't buy a phone from here unless you want to deal with unprofessional customer service and a phone with poor quality parts. You'll end up getting charged for literally nothing, calling the cops, and wasting 2 hours of your Christmas Eve... only to get your phone back in the end for free. 10/10 WOULD NOT recommend such a place. If I could give 0 stars I would.

Very helpful staff when I went to get an alternator. Bad part was it didn't work. Went back to…read moreexchange installed that one and problem solved.

These People are very rude no wonder why they have low rating reviews. I called to look for a part…read morei needed for my car. My husband speaks Spanish not very good english so he didn't know what the part was called in English. The people that answered the phone both spoke Spanish . A Dominican guy and a puerto rican lady the first time i called they put me on hold because they we're attending a customer in store . I completely understand and waited. I guess they had me on speaker or something because i didnt hear at all when he was speaking to me and proceeded to hangup on me. I called back told them they left me on hold and then hung up on me. The Dominican guy caught an attitude with me after that and said they were very busy, if you cant work under pressure and speak to the customer respectfully you shoumdnt be working there. so we asked for the part to see if they had it in store and they didn't even know what the part was called . As mentioned before my husband spoke to them in spanish bc his english isnt too good so these people work for auto shop parts and both spoke soanish but dont even know the name of the part he was saying . We had to look it up in english for them. Apart from the bad customer service they wanted to up charge us for the part because we had previously called a different O'reillys to see if they had the part and the part itself cost about $128 with taxes included, we asked the guy from the previous place we called if its the same cost for all store and they confirmed it was. So when we called this place on buenaventura they wanted to charge us $160! Bad service , they need to hire better workers with better customer service and ones that actually know the parts of the cars .