Arianna, the manager was too worried about not being able to add avocado ranch to her sandwich then…read morehelping me or anyone else. This place sucks thanks to the "customer service". If I were the general manager I will think about solving this issue.

Went into T-Mobile Store for the free phones promotion for new customers. Told we'd have to make…read moredown payment $880 for five new phones and we'd get credit over 24 months. Different from how we've done business with Verizon, MetroPCS and Cricket over 13 years. The T-Mobile store also sold us on Samsung watches, promo again for new customers, down payment over $700 with the promise of credit back over 24 months. We expected our first bill to be Military Plan $135, no additional fees under Military Plan. Minus credits near $119. Our first bill was $235 with no credits back from the down payments, FREE phones and watches. Call Center/Customer Service wasn't helpful at all, quoting us promos from previous months and re-directed us to the T-Mobile store. To our surprise, the T-Mobile store didn't dispute the promotional, any offers or credits. They actual confirms FREE phones and watches. They got on the phone with some help desk. Our next T-Mobile bill was corrected @ $119, with Military plan and credits. Our third bill came, this time $179 bill. Come on! Called T-Mobile customer service again spoke with Joseph (agent) and Nickie (floor supervisor or some title). Again unhelpful. We have a written copy of the offer, we were given certain model due to the offer and our 2nd bill was correct, and still were not offer correction, adjustment, credit. After being told by Nickie she was the highest level at T-Mobile, we were done.

We were staying at Westgate Resort, trying to enjoy a relaxing staycation -- but the WiFi was a…read moredisaster. We didn't want to pack up and leave, but I needed a strong internet connection for work. Enter Ron and Tiger from Verizon Margaritaville... and WOW. These two went above and beyond in every possible way. They made everything seamless -- emailed me the paperwork within minutes, personally delivered the equipment right to our resort, and got us connected fast. I didn't even have to leave the room. Who does that anymore?! This wasn't just customer service -- this was lifesaving hospitality with heart. We are now loyal Verizon customers for life thanks to Ron and Tiger. If you're in a crunch and need real help, these are the guys you want in your corner. Thank you both for turning our internet nightmare into a stress-free dream!

I came into the establishment 5 minutes early by accident but got assistance immediately. While it…read morewas only one employee working the store when I was there, I believe he truly did the best he could. The employee originally made a mistake transferring my phone number to my new phone but resolved it as quickly as possible in a calm manner. Great service!

Came in with a need to transfer 3 phones from AT&T to Verizon. Ended upgrading all 3 phones to new…read moreiPhone 14. The transaction was lengthy and complicated. We paid for the tax on the phones (all we were told was due at the time) at the store (the remainder on the phones would be charged over the next 30 billing periods). We were also advised that the initial Verizon billing would have charges for 2 billing periods (the current and the next in advance) as well as one-time $35 charges for each phone. All of that was properly communicated and understood. Upon returning home and looking at the details of the invoice from the Victra store, we were charged $30 each for the 3 phones as a set up charge by the store (separate from the $35 per phone initial fee charged by Verizon on their first bill). This $90 in fees was never mentioned or disclosed by the sales girl. I've later come to learn that this is a fee not charged by Verizon corporate stores. Victra is an authorized Verizon dealer, but not a Verizon corporate store. So buyer beware at Victra. While Deanna was helpful in setting up our phones and new Verizon account, her failure to mention these fees was 100% shady. Don't let them charge you or just take your business to a proper Verizon corporate retailer.

So we were down on for a week for Spring college baseball and recently converted 3 lines from…read moreprepaid to postpaid (Verizon) via chat and over the phone. A NIGHTMARE. So decided not to try that with my son at college so we did it when we were together in Florida so we went to a store. THAT. iS. THE. WAY. TO. DO. IT. Brought in the phone. ACE took the time, spent about an hour (didn't get paid a dime since I bought via chat). No technical glitches like the 3 other phones. No extra line fees like they charged me....man...what a blessing. Thank you ACE.

First, I was happy with their repair, and the professionalism of their staff. What kept them from…read moregetting five stars was I first called for an unofficial quote, low balled to get me in. Once there I got a quote in writing, slightly higher but okay. When it was ready I got an email that it was ready but with a higher amount. If your amount is going to be higher than the written quote you get when you drop it off, they should call you to get permission to proceed. They did not, but it was still within my budget range. When I went to pick it up, he looked at his screen, and said, "Whoa, this should have been about $400 more." I almost had a heart attack. I could have bought a new one for that, it was a cracked screen on my iPad, I would have just put a screen protector over it, I could still see and it worked fine. He was able to get it only slightly higher than the written quote, he said I could pick it up the next day to see the manager to see if the original written quote could be honored, but at that point I just wanted my iPad back because I was afraid the manager would say I couldn't have it for less than the $400 more price. I believe I should have gotten it for the amount in writing when I dropped it off because they did not call me to ask permission to repair it for the higher price, but I was just grateful to get it for an amount in my budget. So in the end, great work, professional kind staff, just make sure they know if the price will differ than the written quote they must call you to get permission to proceed with the work. I got four prices, all wildly different. I would use them again as long as they know I am on a budget unfortunately and I would need to know if the price changes. But great job on having kind staff in these days!

Richie and Joshua were absolutely great to work with. Fixed my phone quickly and helped me work…read morethrough some technical issues. I would highly recommend!

Would not accept returns. I bought a few items from them the other day and they were defective. So…read moreI came back in later that evening and they did not even try to assist.

Me and my husband called ahead of time today to ask if they had the iPhone 15 in stock, the man…read morethat answered, Michael said they only have 1 pro in black the rest are back ordered. So we drove from Kissimmee to St Cloud to this store waited as there were a few people ahead of us, no big deal. It's our turn we sit down and he goes over the phone options, looks at our account we need to pay off the phone we currently have $403 to upgrade I ASKED HIM since he's looking at my account if after paying it off will we need to pay anymore or any money down on the new phone HE SAID NO only the activation tax and any accessories. Ok, great, we pay the money. He then starts going over trade in value and if we want to trade the phone in, he says it's worth $880 it will show up after 3 statements blah blah blah. We decided to keep the phone because it doesn't make that much of a difference on the bill to us monthly. So we are finishing it and he said you only get $1000 per line for devices so you will owe $109 additional too my husband takes out the money he says oops now it's saying $114 ok so he pulls out another $5. Then he, Michael says his computer logged out he has to log back in he pulls out account back up and says now it says they need $950 down for the phone. I explained to him if I only get $1000 per line since that phone is payed off it should free up an additional $1000 correct and that if it was the case it would of showed that beforehand not AFTER we paid the phone off. I said you told us since you were looking there was nothing additional only the $403. I said I'd like my $403 back since we aren't going to give $1500 for a $1100 phone PLUS trade in a phone so a total of $2200 in cash and phones for a $1100 phone!!!! A JOKE. He told me that I can't get that back, so I asked him to call Verizon and he said Verizon won't do anything for me either. He was the BIGGEST SCAM ARTIST I have ever met. How do you work at Verizon and you are able to see my account and know about upgrades but can see any of this? So I walked out and called Verizon on my way home where they were able to see that I do have an upgrade and are overnighting the phone to me. I have never felt so scammed in my life. Michael should be ashamed of himself. He was so careful to hold a black light to my license for 5 minutes making sure it was a real ID and flipping through a booklet to make sure my license was real and then asking us to pay half of the $109 on a card in case any of this comes back as fraud the whole time he was defrauding us!!! Needless to say he was reported to Verizon, and whether or not they actually do anything about him I'll do what I can.

I bought a phone from this store, they transferred everything from my old phone to my new one. Very…read morereasonably priced, good customer service and a very friendly environment. I highly recommend this place, will definitely come back for my cellphone needs. PS. they also fix them as well along with computers and tablets.

I recently got my iPhone fixed here at this place. The guy working here was very knowledgeable,…read morefriendly and did an amazing job. He fixed my phone in no time, I would definitely come back again.

I believe my phone was hacked when I used someone else's computer at a car dealership, or I did…read moresomething to a Google setting that royally screwed up my phone. Google voice was overlaying over my regular number, I couldn't access any of my Gmail accounts etc. I went to Geek Squad and got some issues resolved, but my ability to actually use my phone to make calls still wasn't working. I then went to Spectrum store who was useless, except they said remove Google voice so that helped me make calls. But everything else was still a mess. Being new to Orlando and driving around blindly because my map wasn't working, I had to ask people how to get somewhere and stumbled upon ubreakifix by accident. Giuseppe was very nice and professional and after playing around with some settings got some more of my phone to work while I was in the building. I didn't leave my phone, or have anything cracked to fix, but he did help me with what I needed so shout out to him. And for the record, all phones are designed to fail by the manufacturer so I would keep that in mind when trying to revive an older model phone.

I wails not recommend this location. Parking is horrible and they don't provide receipts unless you…read morespecifically ask and (even though this is a hi-tech computer/smartphone/ electronic business, they are unable to provide electronic or emailed receipts- it's almost laughable.

I dropped my phone today and the screen completely broke. I paid for Apple care for many years and…read morewhen I went to the Apple Store, it took almost 4 hours and then they still wanted me to pay $30 so glad I canceled that because I came to the store and was helped immediately and 20 minutes later my I Phone screen was fixed for $75 and I got an additional screen protector for $15 excellent and very friendly and super fast service. After Apple repaired my screen a few months ago the screen became insensitive and sticky so u unknowingly changed my way of use. So when I got a new super sensitive screen here I kept messing up thinking the phone was messing up it was me not used to such quality anymore. Even I made this embarrassing mistake the staff was beyond friendly and helpful! highly recommended!!!!!!!

This place is legit! I thought my phone was fubar. My screen was destroyed, it was fixed and as…read moregood as new in an hour! I highly recommend this place. Professional, fast, friendly and quality service!