5 stars!! My iPhone 8 was running so slow and I really needed an upgrade. I had gone to another AT&T store prior and said I wanted the new SE because of the smaller size... THIS AT&T told me about the new 12 mini that was WAY better. The 13 Mini was way better, faster, and had more storage than the SE- and also pricier. With my trade in, I only had to pay the activation fee! Two people helped me! One processed the trade in and the other helped me pick the best color and case to go with it. They transferred absolutely everything from my old phone to my new phone within minutes and I left the old phone behind. They really went out of their way to help me and made my upgrade so easy! Only took about 25 minutes in all- and there was no line without an appointment. Will definitely be returning for any future AT&T trips. read more

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Ask for Prince, superb service, in and out in a blink of an eye and left with a smile on my face

This is an excellent store in the Dr. Phillips area. It is at Fountains Plaza. I would suggest making a reservation when they first open which is currently at 10 AM. Santos assisted us as I was replacing my phone. He could not have been more helpful, professional, informative, and pleasant. It was a turn-key process and everything was transferred from my old phone to my new phone in less than a few minutes. We were in and out within 25 minutes. Just an awesome experience. read more

Loved the service, the store representative showed us the cheepest value and best selection for a new phone. I highly recommend.

Worst experience I have ever had. I will start with the pros then the cons. Pros: Our sales associate Blake was very friendly and even while under a lot of stress, he kept a positive upbeat attitude and made sure to not let us wait too long before assisting us, even though they were short staffed, and he was having to help another guest as well. Cons: While our sales associate was great with his customer service skills, he was new and from what I can see, still needed some training but since they are so short staffed, they are throwing inexperienced sales associates to the floor without offering to assist them. He had to keep asking for help and the other sales associates seemed annoyed by his questions. We arrived at 5 when they closed at 7, two hours should be more than enough time to switch over to them as a wireless provider, trade in our phones and get our screen protectors put on etc. and out the door. Well, it wasn't. We were there until 7:30 and kicked out even though our phones were not set up or information crossed over. I had to ask to put just my screen protector on. It wasn't our sales associate's fault, the manager and other employees there made sure to keep making comments about how it was time to leave and that he would have to close up by himself because they weren't going to wait. No one offered to help this new young man, they rather watch the football game instead of lending a helping hand SO THAT THEY COULD LEAVE. This store is a joke and it's sad that they don't help one another out. Had to go back today to trade in the phones, since they didn't get to that either the other night in the 2 1/2 hours we were there. That surprisingly did go smoothly, and I just called AT&T to make sure all went through correctly - which it did. Then there was the issue of the screen protector. No one seemed to know how to put it on. How do you work in an AT&T store selling phones and protectors for $60 - yet don't know how to place them on the phones? They messed it up twice and one gentleman particular kept making comments of how he was messing it up even though he said he knew how to put it on. My fiancé had to start making a scene because once again the visit was almost 2 hours long just to trade in phones and put on a screen protector. Apparently if your patient and laid back they take advantage of you - so better off going in as a "Karen" straight from the start (Just some advice). Finally, the manager came out and gave us a new screen protector and told us to go somewhere else to have someone put it on - he said to go to best buy. That is shameful and sad. Now we have to waste more time out of our day to find a best buy to correct the ideocracy you have going on in your store, and who knows what they may charge us. Horrible visit will never go back there again, save yourself the time and aggravation and go to a different AT&T store. read more

Upgraded our iPhones for the family and did it before Christmas for presents for our daughters and the process was tricky due to the exchange with new phones. Brian helped us throughout the entire process and was extremely and helpful in making it happen. He is super patient and helped us with the updates of the new phones and transfer of information. Recommend visiting the store and meeting with the friendly staff. Ask for Brian and the store manager is Kenneth. read more

AT&T Store - Mobile Phones Near Me - Orlando, Florida

What a difference a month can make. After two years of bad experiences, the past 5 weeks (including about 5 visits to this location) have been great. Fast, friendly efficient service seems to have become the norm. read more

Nestled in restaurant row is this AT&T. I would say this one is nice and quaint. The staff are helpful and there isn't too many distractions within this store. read more

We stopped in the store right as they opened 5/14/19 at 9am. Delson greeted us and took the time to inspect the suddenly non working old school flip phone, test the SIM card that was unfortunately blank, recommend a nicer flip phone and get us on our way in about 20 minutes! Absolutely recommend this store and Delson in particular! Thanks! read more

AT&T Uverse and wi-fi should be sued. Some supervisor wannabe named Ryan lied about everything to get me to sign on with them. Don't believe anything they say. No malice towards this store (it was just the first one on the list). Stay away from AT&T. This delusional Ryan promised me 10.00 off my bill each month, free installation and a 300.00 visa gift card. None of that came to fruition. They lie thru their teeth to get a sale as they can't compete otherwise. read more

Three appointments in after switching to U-verse from this store and they have missed all three install days. They give you a spotted time 12-3 for instance. Message you at 3 saying they are running late for you to either choose to wait later in the day or reschedule. I chose to wait, since I already took work off for freakin cable/internet install. And they still didn't show up two hours later. Don't bother with this company. Verizon fios is the best service and product if it's available to you. I know spectrum is bad but so is AT&T read more

Xavier was great answered all our questions. Super friendly. Solved all are problems with our service too. Highly recommend

Don't waste your time coming here. Employees are rude, unorganized and won't acknowledge you. I've never been to an AT&T that was this awful. read more

I was trying to find Corp. I can not. And yelp is my only social media. 5 stars cause this store did nothing wrong -5 stars for AT&T. They make me angoury. If they want to duke it out man to man, meet me in the back parking lot of k-mart after school. read more

If you live in the Sand Lake area T-Mobile has the the best reception and download speeds. Customer Service at this location was pitiful. I just asked a question and was told I did not have authorization. I presented photo ID and gave all the critical information. Was still told no authorization. I told the rep (a female) that I was going to cancel the account if they would not help me. She spoke to a manager and same response. No help. I told her to watch all my accounts walk out the door. It's sad Att is not what it used to be. read more

The sales reps in the store for the most part are great and helpful. But you might as well should go to the turkey lake store if you need help because the store manager Yuvisa Hundley has got to be one of the worse managers on this planet. She is never out interacting with the customers, always has an unprofessional attitude and demeanor, and she seems very careless about everything. She should find herself a new job because she has no idea what it means to be a manager she should be leading by example and having a better attitude when she's at the store. Just go to the turkey lake store if you need help with your AT&T services read more

Store is extremely slow. Came in ONLY to purchase AirPods with only one person in front of me. Waited at least 20 minutes. Terrible customer service. read more

Was hard to see where it's located because there isn't good signage on the Fountains sign but glad we found it. Went here and upgraded my son's iPhone. Israel helped us, he was great and very helpful in finding the adapters and accessories for the 5 so we didn't have to buy all new car chargers and stuff. Also wanted a water proof case and he had 3 options he showed us. Was able to give advice about all three. Very helpful and nice. Was a good experience. read more

Bad Guest Service. Don't bother to help. Just looking to sell as much as they can. Save yourself the time and money and go to another AT&T store. read more

I went in to purchase a screen protector and a phone case. After standing at the register for 5 minutes someone finally came to help me. The sales rep offered to put the screen protector on and I accepted because I know it is difficult to yourself. He didn't get it perfect but it's probably better than I would have done. They just really need to work on their customer service. read more