I decided to stop by this location on Saturday afternoon after I had waited at least 30 minutes at the location closer to me, and I wish I had come in sooner. As soon as I entered the store, Cristian greeted me with a smile and asked how could help me. I told him I needed to upgrade my phone and he proceeded to walk thru the steps of getting that done since everything is now done on the T-Life app. I told him I'd have to have the phone expedited and he assured me that if I needed help setting it up when it arrived, that I could just stop in and he or anyone else would be able to help. He provided excellent customer service and I didn't feel rushed at all when he had some customers return to see him. The Universal Blvd location could take some notes as they wouldn't acknowledge whenever someone would walk in. I would drive a little further to receive good customer service. read more

KUDOS and thank you so much to Alex for providing supreme quality customer service at T-Mobile! He properly greeted me at the door as I was coming in to claim my complimentary shopping bag during a T-Mobile Tuesday promotional! He treated me with respect and answered all my questions about upgrading my phone and was very open and honest. I appreciated everything Alex did for me! read more

Foster was amazing and so was Leo. They both went above and beyond staying late to get my family switched over to T-mobile. Love the service on the phone and the service in person at the store. Nicest customer experience I've had in a long time. If you have activation issues skip calling 611 just stop in the store and it will be fixed before you could get someone on the line at 611... and 611 customer service are pretty fast, not a knock, rather a point at how fast this team works in store. read more

I went to this store t-mobile in sand lake located in 7618 W sand lake rd. Orlando, FL. And this guy Alejandro the sales person attend me and his service was very poor he does not nothing about costumer service very bad experience read more

I have to say this was the first time I was actually in a T-Mobile store as we switched a year or so ago. But, Richard was our salesperson. He was funny, polite, knowledgeable, and helpful in every way. He made the experience of replacing my son's lost phone a pleasant one. I will definitely see Richard the next time I need help with our phones. read more