Samuel went out of his way to help me and my family. Communication was wonderful and went through…read moreall the details in a professional way.

El servicio aquí es excelente, José nos ayudó con absolutamente todo y además nos explico cosas que…read morejamás nadie ha tenido la paciencia de explicar. Su buen humor , su pasión por ayudar al cliente y su experiencia colaboraron a inclusive pasar un rato agradable en ATT gracias José

Do not come here for any sort of custom PC repair I went there to get a diagnostic for my build as…read moreit was not working properly it was $75 for the diagnostic. They notified me four days later that it was a problem with the motherboard. Even though the CPU debugging light was on. They try having me pay $600 for them to repair the motherboard. Not even replace it. they were going to actually mess with the motherboard. And the math wasn't really making sense. My motherboard is just under $230. I did not proceed with them with my build and when I got my build back, it was missing screws throughout. I'll recommend before proceeding with them with repairs if you still have warranty under any of your components, go through the manufacturer use your warranty To get the component replaced

I got very satisfied with the service done on my Air Book Pro. It had the keyboard replaced on fair…read moreprice and timely. I strongly recommend the facility at Sand Lake!

A great example of why I support small businesses. The owner, Miguel has fixed my phone (5?x), my…read moremom's phone (2x), and even given me a loaner when we had to wait for a repair. He fixed my phone once when my cell phone company told me it was a goner... Highly recommend this business!

I am floored by the other reviews because I went and had AMAZING service. On my day of service, I…read morespilled soda on my laptop around 1pm, searched repair shops by me and dropped the laptop off at 1:30pm. I had the laptop back by 5:30pm. The turnaround was amazing and he was able to fix my MacBook with parts from a similar laptop he had on hand. He communicated via text as needed then called with the verdict. I was terrified of the cost but it cost me only $150 to save my laptop. It is definitely better to go in store for easiest ways of communication. Remember to bring relevant chargers when you take your items!

Great customer service with Luis ! Very professional and courteous. Thank you !! We will make this…read moreour permanent at&t store !!

From the owner: AT&T, serving over 81 million wireless customersread more

MAKE AN APPOINTMENT!!!! if you don't you will be waiting forever, however I made an appointment and…read morewas in and out in less than ten minutes. Yes, they are probably going to try to upsell you but nothing was pushed on me

Absolute garbage company. Multiple outages over multiple years that I had them, with no clear time…read morehorizon on when the issue would be fixed - I should have switched earlier, I fault myself for that. We are with AT&T Quantum Fiber now and love it. Faster speeds and lower costs. Spectrum made cancelling impossible. Of course nothing on the website. Had to call twice - first time I got "disconnected." And the woman I was speaking to conveientely couldn't hear my phone number when I read it to her. When they had to place me on a "brief hold" to disconnect my services it was for 10 minutes hahaha. Oh well, on to greener Wi-Fi pastures now! Don't ever use Spectrum.

We recently moved and cannot even reliably make a phone call at our new location. Data plan -…read moreforget it, zero bandwidth. So after 23 years we decide to try another provider to see if we get better service. In an emergency, if internet goes down (wi-fi calling only here) then we have no contact with the world. So T-mobile was very nice on the phone when cancelling. They told me the final bill would not be pro-rated, which sucks, but okay. Today I get the bill and they charged me $75 for the same bill I have been paying $50. I can only assume they pulled all promo rates and billed at the max, but still can't figure out how they got a $60 plan to $75. There was a good chance we would have gone back to T-Mobile after our trial with another carrier. That ship has now sailed. I know this has not been the old T-Mobile for years, that had great, in-country support and took care of any issues. Those days were gone and now so are we PERMANENTLY!

T-Mobile is getting bad. I was offered a new phone for a price I said ok, but I just had a funny…read morefeeling about the phone call so I call to check my account it was all wrong. I've been with them for 24years and this is how they treat they loyal customers. im very upset because customers service offer one thing but when you get your bill is different, so I told the second agent to cancel the order and I willl be canc my service and she didn't care. Now I have to wait for them to refund my money. And to top it off I asked the first agent name John to send me a email about my new plan and he never did, so when I called back they didn't believe me. my advise is don't use T-Mobile they don't know how to treat they'll loyal customer's .

I'm extremely frustrated with the lack of resolution regarding my iPhone 13 Pro charging port…read moreissue. I pay monthly for device protection through T-Mobile. When I filed a claim with Asurion, I was told it's a mechanical issue and I should contact T-Mobile directly. When I contacted T-Mobile, I was told the opposite, that Asurion should handle it, and was cold-transferred back. After repeating this cycle again, T-Mobile told me to visit a store. I visited the T-Mobile store at 1082 Cypress Pkwy, Poinciana, FL. The rep verified the charging port issue, but the manager refused to process it under warranty, claiming "physical damage" , which is the very issue I'm trying to fix. They again told me to file another claim with Asurion, which will obviously be denied again as a mechanical issue. Bottom line: I'm stuck with a phone I can't properly charge. I'm paying monthly for a protection plan that offers no help.

Carlos is AMAZING, i drove about 40min to this location just because we know he would be there! he…read morehelped us so so much and was so informative. I would give more starts if i could.

Terrible service. Please do not let Kenny help you. He doesn't know the policy (Manager said this)…read more He shouldn't be working there if he doesn't know the policy. Then after he messes up your accounts/phone the manager will not only ignore you and all the calls but she'll have someone else talk to you only to tell us that "He's new, he doesn't know the policy. We can't do anything to fix it. I don't know what to tell you. Try to have the phone unlocked across the street" which is not only illegal but also an extra $300 just because Kenny fucked up. I have a brand new iPhone that is fully paid off with metro and we cannot use due to the policy that Kenny "didn't know about" until AFTER he transferred us. He told us the line would be unlocked March 12th. We've been paying this line for MONTHS. We've been paying this line since December only to find out TODAY March 13th that we can't use the phone AT ALL. Every time we called in Kenny would give us a new date to call back on. We've been calling and calling the store and he's been lying to us for MONTHS. Now they tell us they can't help because that's their policy. Well both Kenny and the manager should've been aware and told us about the policy BEFORE doing anything in the account. Kenny was the one who transferred our account without checking the policy but the manager was the one who connected all the lines and also didn't tell us anything about said policy until today. Again, TERRIBLE service. They will ignore your calls and dismiss you after they mess up. Please save yourself the headache and go to another location.

From the owner: Switch today & enjoy America's largest 5G network.read more

Great Coustumer service and Jessi its the Best its help me for service very fast i like thank you .read more

Usually I find cell phone shopping to be incredibly stressful. Instead of answering my…read morestraightforward questions, the staff instead try to sell me a bunch of stuff I don't want. Not so at this location. We were helped by a guy named Ben (his name tag says Ben10, reminding me of just how old I am), and the experience could not have gone more smoothly. He answered all of our questions, and every additional product or service he offered us made sense according to our needs, not his agenda. I was pleasantly surprised to learn this location offers a punch card. Pay your bill or make purchases, and eventually you earn a store credit. **NOTE** Paying your bill in person includes a $3 additional charge. I'll keep paying my bill online.

Very helpful location, right by the airport! They always get me in and out quickly!read more

Dont buy a phone here no matter what. Save your time and money. Go to store on sandlake, its a…read morecorporate store. Near florida mall. . Not a money grubbing rip you off anyway possible franchisee store. If you buy a phone there something will go wrong with it. Charger port. Batrery failure. Or just wont receive singal. Low level sales people here throwing gang signs in pics. Dont ever honor warranty. They will tell you its your fault everytime. The sales person told me me I brought in 2 month old phone that would not receive a signal it was my fault. Then told me they are there to sell only. Never try to honor warranty. I went to sandlake store within 2 mins the representative saod your phone is defectice and gave me a new one. Again at all cost avoid metro pcs s. Semoran. Please