Terrible service. Please do not let Kenny help you. He doesn't know the policy (Manager said this).
He shouldn't be working there if he doesn't know the policy. Then after he messes up your accounts/phone the manager will not only ignore you and all the calls but she'll have someone else talk to you only to tell us that "He's new, he doesn't know the policy. We can't do anything to fix it. I don't know what to tell you. Try to have the phone unlocked across the street" which is not only illegal but also an extra $300 just because Kenny fucked up.
I have a brand new iPhone that is fully paid off with metro and we cannot use due to the policy that Kenny "didn't know about" until AFTER he transferred us.
He told us the line would be unlocked March 12th. We've been paying this line for MONTHS. We've been paying this line since December only to find out TODAY March 13th that we can't use the phone AT ALL. Every time we called in Kenny would give us a new date to call back on. We've been calling and calling the store and he's been lying to us for MONTHS. Now they tell us they can't help because that's their policy. Well both Kenny and the manager should've been aware and told us about the policy BEFORE doing anything in the account.
Kenny was the one who transferred our account without checking the policy but the manager was the one who connected all the lines and also didn't tell us anything about said policy until today.
Again, TERRIBLE service. They will ignore your calls and dismiss you after they mess up. Please save yourself the headache and go to another location. read more