I'm extremely frustrated with the lack of resolution regarding my iPhone 13 Pro charging port…read moreissue. I pay monthly for device protection through T-Mobile. When I filed a claim with Asurion, I was told it's a mechanical issue and I should contact T-Mobile directly. When I contacted T-Mobile, I was told the opposite, that Asurion should handle it, and was cold-transferred back. After repeating this cycle again, T-Mobile told me to visit a store. I visited the T-Mobile store at 1082 Cypress Pkwy, Poinciana, FL. The rep verified the charging port issue, but the manager refused to process it under warranty, claiming "physical damage" , which is the very issue I'm trying to fix. They again told me to file another claim with Asurion, which will obviously be denied again as a mechanical issue. Bottom line: I'm stuck with a phone I can't properly charge. I'm paying monthly for a protection plan that offers no help.

Carlos is AMAZING, i drove about 40min to this location just because we know he would be there! he…read morehelped us so so much and was so informative. I would give more starts if i could.

Kevin was terrific to work with to buy our new phones! He took so much time to answer all of our…read morequestions. Time to give us the best deal on new phones! We've been with Verizon for 16 yrs. Kevin just confirmed why we have been with Verizon this long! Thank you Kevin! We are grateful for your help on these beautiful new phones! And your impeccable service!

I made a BIG purchase at this place and it was a huge dissapointment and waste of money. I'm…read moreconsidering taking legal actions because of this injustice that has been done to me. I switched 5 lines from AT&Te to this company about 4 months ago, I even got 5 new phones (1 for each line). I was promised $150 a month and nothing more and because I switched an additional promotion of a $200 gift card per line. As of today I have paid more than $1200 dollars only on hidden fees and the gift cards that I was promised have been denied. Also the phone service isn't even good. I went here again to solve the problem and they sent me away to talk to some phone operator that told me that I should come back to this store. This is a theft and an outrage. Expect legal actions Verizon.

Great customer service with Luis ! Very professional and courteous. Thank you !! We will make this…read moreour permanent at&t store !!

From the owner: AT&T, serving over 81 million wireless customersread more

Great Coustumer service and Jessi its the Best its help me for service very fast i like thank you .read more

Usually I find cell phone shopping to be incredibly stressful. Instead of answering my…read morestraightforward questions, the staff instead try to sell me a bunch of stuff I don't want. Not so at this location. We were helped by a guy named Ben (his name tag says Ben10, reminding me of just how old I am), and the experience could not have gone more smoothly. He answered all of our questions, and every additional product or service he offered us made sense according to our needs, not his agenda. I was pleasantly surprised to learn this location offers a punch card. Pay your bill or make purchases, and eventually you earn a store credit. **NOTE** Paying your bill in person includes a $3 additional charge. I'll keep paying my bill online.

Beware of this place if you are looking to not get scammed by un-announced service charges, almost…read morescam level pushing for a monthly service, and terrible attitudes. I came in with a Keyboard that had recently had milk spilled on it. Although it was considered resistant to liquid, it started acting up. I opened the thing to see the extent of the damage but found that I was out of my element when I saw just how far deep it had seeped. So I took it here for their Free diagnosis which was advertised on their website, where it stated that a diagnostic is free and then I would be contacted and talked about what needed to be done and how much it would cost. I set up an appointment for diagnostic only and would turn in my keyboard with all the necessary pieces such as screws I took out for them. Then I would be told to wait 3-5 buisness days to get a call, which I found to be pretty long for a simple keyboard inspection but didn't mind. I was contacted the next day, and although the Keyboard to them started working just fine. I assume that the liquid resistance feature of the keyboard worked and just needed a day to dry cause I was told there was nothing wrong with it. From there I thought it was a simple case of picking it up, however I was then told that the technician did a cleaning of debris and that I would be charged $49.99 plus tax for a service I didn't ask for nor was asked about. Although angry I decided to just go and pay and pick it up thinking that at least it was gonna be clean. What I found was that my keyboard did not in fact look as though it was touched at all and in fact looked in worse condition than when I brought it in. Screws looked rushed to be drilled in that they look out of place, if they were in it at all as some they said were "broken" or "bent" even though they gave them back and I was able to put them back in myself with no issue. The cable that would be plugged in for it was hanging out of the keyboard effectively rendering it's no bending feature useless, and the dial for volume was loose and would get caught on itself due to the plastic piece underneath never being fasten down by the same screws they said were broken (which I also put in myself). Little to say, I was very clearly upset however had already paid since it was the only way to even see my keyboard. I demanded my money back since from the way it looked, I basically payed $50 for someone to quickly and badly screw the thing together again and plug it in and see it work. As I was arguing this point, the staff all had scoffs and smirks that was very rude. I was basically being gaslit into believing that it worked because of the cleaning despite the call I had saying that it was working before they cleaned it. Either way, I would like to be informed BEFORE any work is done to know how much I would be paying. Something that again, is advertised on their website in the first place. Ontop of this, being told that instead of paying $50 I could pay for a monthly service of $21 a month where I wouldn't be able to cancel said deal until after 30 days is shady af. I'm glad I chose to pay with cash instead of giving any of them my card information or else things might've been a lot worse. Never coming here again, you're better off buying whatever you're going to pay to get fixed here instead.

This is the worst service I've ever gotten from a company…read more On August 11, I brought in an iPod Touch with a cracked screen and asked if they could repair it. They said yes but they needed to order the part. I came back a couple days later when the part was in and dropped off my phone. They said the repairs are usually done by the end of the day but they'd call me to let me know. About a week later, no word from them. So I called and they said that the screen broke when they tried to replace it. They said it was a "defective" screen so they needed to order another one. They also said then that the only guy who knows how to repair iPods doesn't work on Mondays and Tuesdays, so I wouldn't be able to get it until August 24. That was a red flag. Why is only one person able to work on it? And why didn't they tell me from the beginning? Well, August 24 came and went. No word from them. Then another week goes by with no word. And then another week goes by with no word. On September 9, I came into the store and asked what's going on with my iPod. Someone said that the guy who knows how to repair iPods got Covid and has been out for the last 8 days. But he was cleared to come in tomorrow and fix it. Obviously, the company has no control over him getting Covid. But they can notify me that there will be a delay. They could also have more than one person who knows how to do that job. They could have even sent it to another Asurion store to get it done. But they did none of those things. But I gave them one last chance. September 10 came and went. They're closed on Sundays and the guy doesn't work on Mondays and Tuesdays, so I waited for a call on September 14. None came. Nothing the next day or the next. Today, on September 19, 39 days after I came in for a repair, I gave up. Still having heard nothing, I came into the store and said I wanted my iPod back. I would take it somewhere else. They gave it back and offered no explanation or apology. When I picked up the iPod, it had a new screen on it, but it's not fitted properly, so the touch screen doesn't work. It seems that they just don't know how to fix it but didn't want to tell me. I am curious how long they would've gone without notifying me if I hadn't given up and come in to get it. I will never use this business again. The service is terrible, the communication is terrible, and I have no faith in their ability to actually fix something.

PLEASE DON'T GO HERE!!! THIEVES!!!!…read more The worst experience I've ever had at a store. Came in for an insurance/warranty replacement and they refused 2 times to replace my phone. First time they claimed the report was done incorrectly, they created a second report and the employee told me, ill make sure to mark it as totally damaged for you? What does that even mean? The phone was already damaged! Second time, they still say the report was done incorrectly and this time they are the ones that actually wrote it! Steve the manager is a narcissistic a hole surrounded by employees that have been told to lie and cheat. Just while I was wait, I heard at least 5 different stories on how this store has ripped people off and they were there fighting. One returned items to this store and store never processed it and this person was being charged for months. No resolution and wanted to open a 3rd ticket. I am not with this company all based on this one store. I'm happily a Verizon customer. They are definitely doing shady business at this location and I would strongly recommend T-MOBILE Corp to investigate. Enjoy the 2 phones you have now kept from our insurance claim.....

Horrible service. Horrible sales reps. Completely unhelpful…read more T-Mobile is absolute garbage This location ordered me a replacement phone, I waited 3 days, and then refused to fulfill the replacement. "Just doing my job" is a convenient way to not actually do your job Embarrassing how terrible the team at this location truly is.

No, no, no. Just... no…read more I rarely ever use one star, but here's why this store gets this rating: Lack of signage- The displays have no signs at all. I can't compare phones without signs listing: -the name of the phone -the price of the phone -phone specs, etc Broken or non-functional display units "Untouchable" displays (see photo) The staff here are nice enough, but that doesn't mean I want to ask them a million questions that could be easily covered with some proper signs. I can't trust a store that doesn't provide basic information up front. If they had some signs in there, they'd easily be a 2 or 3 star store.

Best Boost Mobile store in town. They all work as a team and a lot of discounts alwaysread more

un servicio impecable los mejores los recomiendo muchísimo son la solución a tu problema si hubiera…read more100 estrellas no sería mérito para ellos xq merecen un 10000

From the owner: No contract phone services, we serve TMobile prepaid, Go Smart, Lycamobile, H20, Net 10, Simple…read moreMobile, Easy Go and others. Also we accept payments including Metro PCS and Boost. Telephone Repairs. Unlock Phones. Copy Services. Public Notary Travel and Cruise Agency. We have Android Service and devices for sale. Hablamos Español.

UPDATE: Stephanie helped me today and gave us the partial refund. Thank you for resolving this…read more Spectrum sent us a letter in the mail in April 2026 to inform us that they would be cancelling our service on 5/11/2026 because they are unable to continue providing service at our apartment complex. Then they charged me the full $90 for service from 4/29-5/28. They said it's their policy to charge for a full month and not prorate. But they are the ones who cancelled my service. Why am I paying for service for the dates 5/11-5/28 for something they stopped providing?

Absolute garbage company. Multiple outages over multiple years that I had them, with no clear time…read morehorizon on when the issue would be fixed - I should have switched earlier, I fault myself for that. We are with AT&T Quantum Fiber now and love it. Faster speeds and lower costs. Spectrum made cancelling impossible. Of course nothing on the website. Had to call twice - first time I got "disconnected." And the woman I was speaking to conveientely couldn't hear my phone number when I read it to her. When they had to place me on a "brief hold" to disconnect my services it was for 10 minutes hahaha. Oh well, on to greener Wi-Fi pastures now! Don't ever use Spectrum.