I have been trying for months to settle the issue regarding the iPhone 13 Pro Max I traded in for a…read more17 Pro Max with you. I've made numerous calls; I paid more than the agreed amount, yet you showed absolutely no regard for the problem. Check the call recordings--I stated that if this wasn't resolved, I wouldn't pay for either device. I'll just throw them both in the trash. It's been a total disaster in terms of customer service; you only applied two discounts, meaning I'm stuck paying for one phone while losing the other. The amount I've already paid is enough to have fully covered the cost of the phone.

Every time I've come here they are no help and so rude. I've gone multiple times and no solution…read more Horrible customer service.

This is a lovely store. It is bright and modern and very techie…read more Alas, looks can be deceiving. We stopped in after experiencing some obvious problems with a new iPhone. Our salesperson, Jose, wasn't helpful at all. His solution to the iPhone problem? Turn off LTE. I'm not quite a phone nerd, but even I could tell he was kind of trying to get rid of us. We also asked if he could check into our family plan (trying to get a better rate). And he said what we have now is probably the best. He said this without even looking up our account. I was beyond frustrated with this short interaction. My husband says there is another guy that normally works during the week who is more helpful, so he was planning on going back and speaking with him. I'll skip that trip.

It's been a minute since I have been in this store. My experience in the past has been annoying,…read morebut I went there yesterday and I walked right in and got help. Everyone was welcoming and made sure they opened my door in and out of the establishment. Louie was helpful and got me everything I needed WHILE saving me some money! I came in the next day to make some changes and this time although the place was busy I received support almost immediately! A big difference from years past.

It usually a fan of non-corporate / authorized retailer stores, because I'll be honest and I knew…read moresomeone that owns a very big chain and they make a lot of money by spiffing their sales reps to hit sales numbers. That's not a stab, that's business; car dealers wait and stalk for you as well. So, with that being said, I typically prefer to go to the corporate AT&T store where I know they don't make commissions, etc. Really have to say these guys are actually decent hard working guys (and girl). I've come in quite a few time: check my account, replacement pairs, accessories that I needed before Amazon could get to me, a charger for my Mom last minute...you get the idea. Every time I've needed something, they either helped direct me to the best, and ironically one of the most reasonably priced, item they had. The last time I went in they said that for this one specific usb to micro usb connector that Publix in the same plaza had it for half the price, so I should go there and check. That's pretty darn cool by my standards. DO NOT GO NEAR THAT STORE AROUND 4 PM!! Lake Nona Middle School lets out about that time and the parents use the shopping center parking lot to pick up kids that are supposed to be walking home. I have 3 kids and I'm telling you its a zoo. Any other time, good as good, but avoid 3:45-4:5 ish if you can. ATT Store can't control that, but you can avoid the time. Hope that helps someone from a total anxiety attack like I had first time!

Went to a ATT store 1.5hours away to replace the ATT shield on iPhone (under lifetime warranty)…read more Didn't notice until I got home that the ATT person put the shield too low on the phone (didn't use the plastic cover to put it on). Top of phone not protected. Called this store and told them the situation and they initially told me I had to take it back to the original store. After I told them it was 1.5 hours away, they asked if I could hold to see if they could replace the shield for me. They told me that they would "take care of me." Just try to get to the store 30 minutes prior to closing. I went to the store, and everything seemed to be going well. Then he asked me to pay for the shield. I told him that since an ATT person damaged the shield, I shouldn't have to pay. He said he would "take care of it' if one of his employees did the damage. I told him that even though he isn't a corporate store that an ATT employee damaged the shield and I should not have to pay twice for an issue that ATT created. This would not have been something I put a negative review on if they just told me when I called that they would replace the shield but I would have to pay again. It seems pretty obvious to me that I could just buy a new one at any store. The person i dealt with first said he was the manager. Later he stated he was the general manager. This warranty item was $10 plus tax. When I asked him if it was worth losing a customer of over 30 years. He simply said "goodbye." Not something I would expect from the General Manager.

Chris and Yonel helped me for over an hour after closing to get my service squared away. We were on…read morethe phone with AT&T customer service for at least an hour before anyone picked up...then another 40 minuite waite. The store was exceptionally helpful, but AT&T helpline is the worst i have ever encountered with any company. However, both Chris and Yonel were very understanding and helped me get the 37.00 internet deal that was about to expire that day. Both employees were very knowledgeable and understanding willing to go above and beyond to help you get you the correct service.

ATT told me $69 senior rate for internet and phone. They installed internet and billed me $55 for…read moreinternet and $80 for phone. They shut off my phone when I complained. It Took me over 90 minutes on the phone to cancel. They don't let you cancel in store. They wont give you pin to unlock and transfer phone in store. My conclusion the current ATT is deceptive and LIES a lot ! Most of the ATT phone help barely speaks english.

Today 6/25/23 at approximately 3pm, I went into the store to ask for assistance. The workers were…read morevery condescending and sounded like they would rather eat manure than help with problems. I had walked in, and immediately, 2 workers got up off the table and WALKED AWAY while one came up to us with a "ugh what now? Err I mean... How can I help you???" There was another older gentleman there and while he was explaining his problem, all she kept doing was gaslighting him to make it seem like it's not her (the companys) fault. If AT&T is (as she puts it) "just there to provide cellphone service" then what exactly is your existence doing in the building?

Very racist business and it's sad especially since they're all Hispanic. I went in there to open a…read morebusiness account and they kept changing the requirements. The first day they asked for a business credit card, I came back the next day with a business credit card along with all my documents and instead of verifying the validity of the business through a government agency, they used "Google" My business is from NY and I'm opening in FL so naturally the business location in NY is closed. But more loopholes as the conversation went on! They were very condescending as if I didn't do my research prior to opening a business mobile account. Super disappointed. Don't go there unless you're Spanish or they'll treat you like you don't belong

Walked in and never greeted. Don't come here unless you're a Spanish speaking person or you will be…read moreignored.

Great customer service with Luis ! Very professional and courteous. Thank you !! We will make this…read moreour permanent at&t store !!

The manager, Liz, was very kind and professional. She set up my new phone very quickly. Wonderful…read morestore and location. So for your cellphone needs why you don't stop by and say hello, you won't regret it.

Veronica worked with us and she is so kind and helpful! She has helped us before and each time the…read moreservice is amazing. She simplifies everything and makes sure the process is quick and simple !

I went in early last friday to get a new phone and service set up and I was helped by Roberto, and…read morenice young man who was very helpful and welcoming in our interaction. He answered all my questions and helped me leave without worry satisfied and I thank him greatly for that.

i went to this store about a month ago and the lady who helped me said i needed 3 lines to open an…read moreaccount at there store. I go to a different store today and they told me i didn't need to open 3 lines and this lady is charging me for the PREMIUM plan for a line i'm not even using!! This lady scammed and i do not recommend coming to this store if you are trying to get a new phone plan.

I went to the aloma location in winter park and Jay could not have been more helpful and…read moreknowledgeable. He went over and beyond to help us with my daughters old phone and getting her into her new one with ease. I couldnt be more thankful for his hard work and thinking out side the box to get things done. Thank you Jay!!! We really appreciate all that you did yesterday!!!

I went to this store to get my phones set up for myself and my mom. There was a problem with the…read morephones and Neil went above and beyond to make it right. Truly stellar service. I am so grateful to Neil! Definitely go to this store and ask for him to help you with your phones!

Alfredo was very friendly and helpful and answered all of our questions with patience and…read moreknowledge. Truly appreciated him taking the time to address any concern my mother had for her phone. They had everything we need for anything phone-related such as chargers, screen protectors, phones, speakers

I reluctantly had to go into this location because my new upgrade was rejecting my SIM card…read more Surprisingly, I was greeted by everyone on the floor warmly. I can tell there is new staff. The associate was able to help me figure out the device was defective, and what my next steps should be. Great improvement guys and what should be expected coming from a corporate location!