If I could leave a negative star instead of a one star review, I would. My experience with at&t has…read morebeen awful and I regret switching from T-Mobile. I went in with my fiancee and they convinced me to switch, so I did to be on a plan with him that was cheaper. Big mistake. The woman helping me never advised me to turn off auto-pay and so T- Mobile charged me the full amount to switch To this new line so I paid out of pocket for that with money I didn't have. Secondly, they gave me a phone that only works on WiFi so if I'm trying to make any calls or use internet, forget about it. Thirdly, I have been trying to work with AT&T to get them my old bill and have my rewards from switching given back to me but this has been a joke. The fact that I cant even get to a prompt to ask for a representative is absolutely ridiculous. They have the internet, home lines and mobile all linked as one when they should have a separate line you can call for cell phone issues. Nevermind that, I went back into the store to have a HUMAN rep help me and that was even worse. Unlike the first time I came in where they greeted me and were eager to help me, it was like I was a bother. I asked two representatives for help. The second one briefly walked me through it and then turned to the tv and continued to watch the soccer game on TV. He then walked away and went in the back somewhere where I could no longer find in. Needless to say, I walked out feeling upset and lost. I was told by my mother in law to go into the Apple Store and seek help there. I am so beyond over it. AT&T SUCKS and I have never in my 34 years had such terrible service. DO NOT SWITCH TO AT & T

It's been a minute since I have been in this store. My experience in the past has been annoying,…read morebut I went there yesterday and I walked right in and got help. Everyone was welcoming and made sure they opened my door in and out of the establishment. Louie was helpful and got me everything I needed WHILE saving me some money! I came in the next day to make some changes and this time although the place was busy I received support almost immediately! A big difference from years past.

It usually a fan of non-corporate / authorized retailer stores, because I'll be honest and I knew…read moresomeone that owns a very big chain and they make a lot of money by spiffing their sales reps to hit sales numbers. That's not a stab, that's business; car dealers wait and stalk for you as well. So, with that being said, I typically prefer to go to the corporate AT&T store where I know they don't make commissions, etc. Really have to say these guys are actually decent hard working guys (and girl). I've come in quite a few time: check my account, replacement pairs, accessories that I needed before Amazon could get to me, a charger for my Mom last minute...you get the idea. Every time I've needed something, they either helped direct me to the best, and ironically one of the most reasonably priced, item they had. The last time I went in they said that for this one specific usb to micro usb connector that Publix in the same plaza had it for half the price, so I should go there and check. That's pretty darn cool by my standards. DO NOT GO NEAR THAT STORE AROUND 4 PM!! Lake Nona Middle School lets out about that time and the parents use the shopping center parking lot to pick up kids that are supposed to be walking home. I have 3 kids and I'm telling you its a zoo. Any other time, good as good, but avoid 3:45-4:5 ish if you can. ATT Store can't control that, but you can avoid the time. Hope that helps someone from a total anxiety attack like I had first time!

Went to a ATT store 1.5hours away to replace the ATT shield on iPhone (under lifetime warranty)…read more Didn't notice until I got home that the ATT person put the shield too low on the phone (didn't use the plastic cover to put it on). Top of phone not protected. Called this store and told them the situation and they initially told me I had to take it back to the original store. After I told them it was 1.5 hours away, they asked if I could hold to see if they could replace the shield for me. They told me that they would "take care of me." Just try to get to the store 30 minutes prior to closing. I went to the store, and everything seemed to be going well. Then he asked me to pay for the shield. I told him that since an ATT person damaged the shield, I shouldn't have to pay. He said he would "take care of it' if one of his employees did the damage. I told him that even though he isn't a corporate store that an ATT employee damaged the shield and I should not have to pay twice for an issue that ATT created. This would not have been something I put a negative review on if they just told me when I called that they would replace the shield but I would have to pay again. It seems pretty obvious to me that I could just buy a new one at any store. The person i dealt with first said he was the manager. Later he stated he was the general manager. This warranty item was $10 plus tax. When I asked him if it was worth losing a customer of over 30 years. He simply said "goodbye." Not something I would expect from the General Manager.

am having an issue with the AT&T New Independência store, where I have been receiving improper…read morecharges for the past six months. The former manager, Alejandro, was unable to resolve it. I have already spoken with two staff members, Igor and another employee whose name I do not recall. They were supposed to pass on my dissatisfaction to the new store manager, Osiris, but it seems they have not conveyed the information, and the manager has not contacted me. I still have this open issue; I remain with the problem unresolved, and no one has contacted me so far to solve it. I am being harmed by this, and I am not receiving the standard attention I would expect as a customer. I want to highlight my dissatisfaction with the company in question.

Chris and Yonel helped me for over an hour after closing to get my service squared away. We were on…read morethe phone with AT&T customer service for at least an hour before anyone picked up...then another 40 minuite waite. The store was exceptionally helpful, but AT&T helpline is the worst i have ever encountered with any company. However, both Chris and Yonel were very understanding and helped me get the 37.00 internet deal that was about to expire that day. Both employees were very knowledgeable and understanding willing to go above and beyond to help you get you the correct service.

Today 6/25/23 at approximately 3pm, I went into the store to ask for assistance. The workers were…read morevery condescending and sounded like they would rather eat manure than help with problems. I had walked in, and immediately, 2 workers got up off the table and WALKED AWAY while one came up to us with a "ugh what now? Err I mean... How can I help you???" There was another older gentleman there and while he was explaining his problem, all she kept doing was gaslighting him to make it seem like it's not her (the companys) fault. If AT&T is (as she puts it) "just there to provide cellphone service" then what exactly is your existence doing in the building?

Very racist business and it's sad especially since they're all Hispanic. I went in there to open a…read morebusiness account and they kept changing the requirements. The first day they asked for a business credit card, I came back the next day with a business credit card along with all my documents and instead of verifying the validity of the business through a government agency, they used "Google" My business is from NY and I'm opening in FL so naturally the business location in NY is closed. But more loopholes as the conversation went on! They were very condescending as if I didn't do my research prior to opening a business mobile account. Super disappointed. Don't go there unless you're Spanish or they'll treat you like you don't belong

Great customer service with Luis ! Very professional and courteous. Thank you !! We will make this…read moreour permanent at&t store !!

Walked in and never greeted. Don't come here unless you're a Spanish speaking person or you will be…read moreignored.

The manager, Liz, was very kind and professional. She set up my new phone very quickly. Wonderful…read morestore and location. So for your cellphone needs why you don't stop by and say hello, you won't regret it.

Veronica worked with us and she is so kind and helpful! She has helped us before and each time the…read moreservice is amazing. She simplifies everything and makes sure the process is quick and simple !

I went in early last friday to get a new phone and service set up and I was helped by Roberto, and…read morenice young man who was very helpful and welcoming in our interaction. He answered all my questions and helped me leave without worry satisfied and I thank him greatly for that.

i went to this store about a month ago and the lady who helped me said i needed 3 lines to open an…read moreaccount at there store. I go to a different store today and they told me i didn't need to open 3 lines and this lady is charging me for the PREMIUM plan for a line i'm not even using!! This lady scammed and i do not recommend coming to this store if you are trying to get a new phone plan.

I went to the aloma location in winter park and Jay could not have been more helpful and…read moreknowledgeable. He went over and beyond to help us with my daughters old phone and getting her into her new one with ease. I couldnt be more thankful for his hard work and thinking out side the box to get things done. Thank you Jay!!! We really appreciate all that you did yesterday!!!

I went to this store to get my phones set up for myself and my mom. There was a problem with the…read morephones and Neil went above and beyond to make it right. Truly stellar service. I am so grateful to Neil! Definitely go to this store and ask for him to help you with your phones!