If I could give these folks six stars, I would…read more I had serious issues after purchasing a phone / plan from the store at 3323 South Orange Blossom Trail. They added on lots of stuff I didn't ask for and refused to give me a refund. Repeated visits didn't fix anything. Lots of excuses and lies. The folks at the t-mobile 800# were marginally better. But just barely. I was still being overcharged and each kept pointing me at the other for a refund. Enter Stephanie and Katherine (manager) at this location. Fantastic. Even though they didn't make a dime off me, and even though these stores are independent agents (so profits aren't shared), they jumped in to help me. They called the District Manager. Called their support people at T-mobile. In the end, they got me what I was owed, some compensation for all the hassle, and cut my monthly plan cost in half. I can't say enough good things at how helpful they were.

I rarely use this service, but after getting a new phone as a gift for Christmas. I need to make…read moresure the transfer from the old phone , to the new phone was made properly since I didn't want to loose all my pictures, files and contacts. After going to another Metro at Osceola Pkway and being mistreated and getting NO help at all. We decided to visit this one. As soon as we walked in we were greeted and felt welcomed. The young man who approach us was very friendly , helpful and knowledgeable. He transferred my phone and also my husband's ( since he had also got a new phone as a gift for Christmas). We ended up getting a Samsung tablet for free ( with using a previous credit we had in our account). We really appreciate all the help we got, specially from Emmanuel, like I said he was so helpful and has amazing customer service skills. The company has a great access to their team! This is the place to go if you want to be treated with respect, care and attention. We will definitely be back!

I had an issue with a Chromebook. A friend who is in IT suggested that the issue may be the…read morecharger. She recommended Radio Shack on Orange Avenue, saying they will help you. Sure enough, Jonathan knew what I needed. He first made sure that the charger port's pin was in place. He then opened a replacement charger box from his shelf - unfortunately none of the plugs were the right size. He pondered and then said: Samsung is a 12 volt product, I have an idea. Went in the back and came back with another charger. He set it to 12 volts and this one also had a small enough plug. Stuck the charger plug in and tried to turn on the Chromebook. No luck and I was about to give up. Jonathan said: Take your time - the battery needs a few minutes!" Sure enough - the Chromebook was working again. Customer Service above and beyond! Local Business! - Give them all the business you can, I will!

Honest and best service on electronic items. Unique toys and gadgets. Highly recommend.read more

James (Manager) and Trevor gave us great customer service while repairing my son's iPhone and…read moredealing with Asurion customer service. The manager apologized for the delay which wasn't on their end. Asurion customer service is horrible and took 3 reps before it was resolved which took approximately an hour just to get a repair ticket number. I watched them deal with other customers and gave great customer service that I'm going to shout these gentlemen out. Thank you thank you thank you guys for taking that extra care and talking with Asurion and getting my son's phone fixed.

I should note at the beginning of this review that the reason I gave 2 stars instead of 1 is that…read morethe employees at this store were always very friendly and presented a great attitude. But beyond that, my experience was very bad. I first went in there for them to look at my son's Xbox, which had been broken for a couple months. As they were looking at it, the employees at the front desk sold me on a monthly repair plan that was around $50/month and included 5 devices in my household. If any of them break, I bring it in and they repair it at no additional cost. Seems simple? Not so much. After about two months, I brought my son's iPad in which had a very cracked screen. I was then told that I needed to submit a ticket through Asurion, which I guess is the third-party company that they use for the insurance (I was told nothing about Asurion when I signed up for this service). It was implied when I signed up that I would simply come in with the broken device and they would fix it. Once the ticket is submitted, I then leave the iPad and they fix it. It took me about 30 minutes to submit the ticket and everything seemed to go through fine and I dropped the iPad off with them. I came back a week later and was told that there was an error in the system so they weren't able to do anything with the iPad and I needed to cancel that ticket with Asurion and resubmit another one. I did this exactly as they said and submitted a new ticket which also went through fine. Another three or four days went by and I went into the store and they told me that my new ticket also had an error. They sympathized with me that they were also frustrated with asurion but offered no help whatsoever to get this situation resolved. I then called asurion and asked them what to do and they told me that the ticket was perfectly fine in their system and to talk to you break i fix about it. After a ton of back and forth, I had no option other than to give up. At this point I have paid for three months of the monthly service and wasted over a month of my time and the iPad was not fixed and they offered no help in getting it pushed through. Nor did they offer any kind of help with working on the iPad. I would not necessarily avoid this store, as they probably do good work, but I would strongly recommend DO NOT sign up for any of the monthly repair plans. They seem to be a scam, or at least in my case they were.

If you break your phone and need a repair, give these guys a shot. I broke the screen on my old…read morephone and had to get a new one, but I didn't want to lose all of the pictures and videos I had saved (I didn't back up anything unfortunately). Even though the screen was the only damaged part, I couldn't download my pictures because I couldn't enter my pin to unlock the phone. I called around to find someone who could help with no luck. Everyone said they would have to replace the screen which was cost prohibitive to say the least. Finally, I reached Ali with Tech Store who was not only able to help me, but at a reasonable price. I got all of my pictures and videos back and couldn't be happier. Ali is a really nice guy. He found a way to solve my problem and was very fair throughout the process. I will definitely recommend him to friends and family.

I recently sent my uncle to the Tech Store for a trade up repair and flashing. Totally amazed with…read morethe technician's assessment and response time to repair. They even provided a loaner phone while waiting. I do not see anyone else doing this. The staff is friendly and knowledgeable the store has a cool and fun vibe with bright colors almost like lounge feeling. We will definitely be keeping the Tech Store as our gadget repair go to.

This guy deserves so much more recognition and reviews. I went in today after being quoted by a…read morepopular phone repair place (you break i fix) and they quoted me 80-400 to get my screen repaired. Tomas my motherboard in a NEW phone of the same model, for 80$ flat. He saved me so much time stress and $ and i dont understand how other major phone repair places are still in business when this guys is doing such quality work in little time and a fraction of the cost. 10/10 i hope i never break a phone again but if i do, i know where im going :)

great experience from the moment you walk into to this store. the owner, tomas greeted me and asked…read moreme if i was henry who had just called. after asking me my how long i intended to have this phone, i told him i wanted to use this phone for the next couple of years. he said some customers just want a new oem glass to maximize the trade in value and others wanted a genuine apple glass. after installing both types of glass, i chose the apple screen. tomas was very respective of my time and answered all my questions. he showed me phone cases that are uploaded with ones' own pictures. no high pressure sales at all, but just a very knowledgeable technician and business owner. a great guy and and a very satisfied customer. henry r.

Would not accept returns. I bought a few items from them the other day and they were defective. So…read moreI came back in later that evening and they did not even try to assist.

Me and my husband called ahead of time today to ask if they had the iPhone 15 in stock, the man…read morethat answered, Michael said they only have 1 pro in black the rest are back ordered. So we drove from Kissimmee to St Cloud to this store waited as there were a few people ahead of us, no big deal. It's our turn we sit down and he goes over the phone options, looks at our account we need to pay off the phone we currently have $403 to upgrade I ASKED HIM since he's looking at my account if after paying it off will we need to pay anymore or any money down on the new phone HE SAID NO only the activation tax and any accessories. Ok, great, we pay the money. He then starts going over trade in value and if we want to trade the phone in, he says it's worth $880 it will show up after 3 statements blah blah blah. We decided to keep the phone because it doesn't make that much of a difference on the bill to us monthly. So we are finishing it and he said you only get $1000 per line for devices so you will owe $109 additional too my husband takes out the money he says oops now it's saying $114 ok so he pulls out another $5. Then he, Michael says his computer logged out he has to log back in he pulls out account back up and says now it says they need $950 down for the phone. I explained to him if I only get $1000 per line since that phone is payed off it should free up an additional $1000 correct and that if it was the case it would of showed that beforehand not AFTER we paid the phone off. I said you told us since you were looking there was nothing additional only the $403. I said I'd like my $403 back since we aren't going to give $1500 for a $1100 phone PLUS trade in a phone so a total of $2200 in cash and phones for a $1100 phone!!!! A JOKE. He told me that I can't get that back, so I asked him to call Verizon and he said Verizon won't do anything for me either. He was the BIGGEST SCAM ARTIST I have ever met. How do you work at Verizon and you are able to see my account and know about upgrades but can see any of this? So I walked out and called Verizon on my way home where they were able to see that I do have an upgrade and are overnighting the phone to me. I have never felt so scammed in my life. Michael should be ashamed of himself. He was so careful to hold a black light to my license for 5 minutes making sure it was a real ID and flipping through a booklet to make sure my license was real and then asking us to pay half of the $109 on a card in case any of this comes back as fraud the whole time he was defrauding us!!! Needless to say he was reported to Verizon, and whether or not they actually do anything about him I'll do what I can.

I brought my phone in through my insurance, and the whole process was very easy. Setting up the…read moreappointment was simple, and the guys were very helpful and easy to talk to on the phone. Dropping off the phone at the store was quick and easy as well. The phone works just like the original. Very happy with the service! Thank you Zach and the other guy at FHO.

This is not the usual location I visit and I won't be coming back. I dropped off a couple things…read morefor repair, signed up for their subscription and left. A PS2, Apple TV, & iPad in their care. A week goes by and nobody calls. I call to ask for updates and they have no good news for me. They haven't figured out the problem for any of the stuff I brought in and were still troubleshooting. They tell me the next set of tests they're gonna run and we hang up. 3-4 weeks go by and I get no phone calls, texts, or emails. I go in person to ask what's going on and the guy helping me barely spoke above a whisper so I could barely even understand what he was saying. He goes to the back and grabs my items and to my surprise not a single one got fixed. They're ALL STILL BROKEN. He mentions motherboard damage then nothing else. This guy tells me to file a claim since nothing was fixed, but I'm still mad about this experience! I have been to UbreakiFix before and I had good experiences even when they couldn't help me. The guys here just couldn't care less and weren't transparent about the status of my things! Don't waste your time coming here.

I tend to visit this particular UPS store during the work week as it is easier to get to from the…read moreoffice. The staff is always kind and helpful. Every so often, it does get busy, but the line(s) usually move fairly quickly. I typically go to return packages, and on occasion, I will pick up packages. However, this location is usually an easy place to get to for a package drop-off/return order. I've always had a pleasant experience at this location (& MOST of their locations, if I am being honest). However, I typically only go to The UPS Store for return orders, so my time spent in each store is usually short-lived. Outside of that, good facility. Nice staff. I'll keep returning my packages here.

I went in to drop off return packages. Went in and in minutes I was out. The staff is friendly and…read moreattentive. The store is clean and smells great. I did not pay a thing cuz I had free shipping. Return done!