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    T-Mobile

    4.2 (5 reviews)
    Closed 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

    T-Mobile Photos

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    T-Mobile

    T-Mobile

    (9 reviews)

    $$

    Horizons West / West Orlando

    I came in very distressed about my daughters phone and needed it fixed it was calling 911 instead…read moreof powering off The staff was not accommodating at all the only thing they said they could offer me was an upgrade instead of trying to help me fix the problem they then started messing with the phone and doing what I asked them not to do because it keeps calling 911 they then did a call out to 911 by trying to power it off which notified my entire family and everyone in her contacts a complete nightmare and we can't contact staff really needs to be educated on how to handle technical issues

    Let me first start out by saying that I know it's not the store's fault that they can't really do…read moreany sort of customer service in store, but I am incredibly irritated with being told conflicting information over and over by the employees of T-Mobile. My family and I have been with T-Mobile for about a year now and have had nothing, but headache after headache. The store we originally signed up with in Troy, Michigan was great and always willing to go above and beyond to help out. Unfortunately for me, we still had many many headaches: my boyfriend's phone he traded in was shipped to the wrong location and was destroyed therefore we were set to receive no money for the trade-in, after arguing on the phone for weeks I was finally given my trade-in credit. Then, we were told we could only receive our military discount by applying online and nothing could be done in store, it took 8 months for that to go through and only because I sat on the phone with someone for hours to verify everything was processed. Fast forward a couple months and my guy and I decided to purchase the new iPhone 6+ at this T-Mobile location in Clermont. The associate was very nice and since we needed to go home and back up our old phones before trading in, he gave us instructions on what to do so we wouldn't have any issues with the trade-ins. He also made a note in the system that he inspected our phones and everything was good to go. Now after everything was (or so I thought) settled, my grandfather (who was on our family plan) suddenly passed and we needed to remove him from the account. They would not even remove him with-out seeing a death certificate and kept harassing my grandmother for payment. I had to then go back into the Clermont store and sit on the phone with customer service since they are unable to do anything customer service related in the store. The associate did not seem like he really cared at all about what was going on and just stood at the counter flipping through his phone. After spending about an hour on the phone, again, we were able to get everything settled. I repeatedly asked the woman on the phone if the military discount was still being applied and she assured me that it was. After I hung up, the assistant manager at the store took a look at the account and told me we were going to have to reapply for the discount! WHAT!? I was so furious and yet again he said there was nothing he can do. We're almost a year deep with T-Mobile and it's been nothing, but problem after problem. Going to the store is useless and this store is really hit or miss with whether they want to help you or not. Word of advice, run away from T-Mobile. Run as far as you possibly can!

    T-Mobile - mobilephones - Updated May 2026

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