EXCEPTIONAL Premier Customer Service from the Below Verizon Wireless Employees:…read moreAntwoine Chris J'Hwon Yasin These Gentlemen Went ABOVE and BEYOND the Standards of Customer Service!!! This Store and it's Employees SHOW You Not Only EXCEPTIONAL Premier Customer Service But They SHOW you They CARE!!!

Michael was a great help helping us select a new iPhone and setting the phones up. We were in and…read moreout in 40 minutes. Michael also informed us about getting a cover for the iPhone 14 lenses. I've been coming to this VERIZON store for years and I've never had any problems with getting help. Come see Michael at VERIZON for your next phone!

Our Wi-Fi router went out so we had to go find a new one. It had been a while since we had been in…read morehere, but the store layout has completely changed and quite frankly it just makes it feel overwhelming and more like a warehouse than anything else. Because we didn't know where to go we asked the first employee we came across, who was kind enough to show us where they were, but then promptly told us he didn't know anything about them and walked away. No other associate that maybe was supposed to be covering that area came over so we were left to our own devices to do the research. I will say their prices still seem to be quite expensive. We selected one and checkout was very easy.

Visited Best Buy in Winter Garden to find a charger for my ear buds. I got absolutely superb…read moreassistance from Bert, who didn't even work in that department. After someone else helped me find the charger, Bert recommended I open it up and try it before leaving the store. He said it is doesn't for the earbud holder, he would help me get a refund. Fortunately, the charger fit. I left the store a happy customer due to the excellent customer service I received from Bert. He deserves kudos from management.

James helped us out after spending time at Best Buy with fried battery!…read more James was outstanding at his job! Knew his products, listened carefully to our challenges. We ended up learning we had coverage, he got us set up to have a replacement phone. I walked in with low expectations and walked out elated. He solved our issues.

This is not how you treat your elders in this community or anywhere!!!…read more The lack of disrespect and professionalism at the store needs to be acknowledged. It is a disgrace how we were treated. My 74-year-old mother doesn't need to stress out going in there trying to get everything set up properly. Once they sold us her Samsung brand new phone, they wouldn't have nothing to do to help us with setting anything up. He even showed us. There was a glitch in the computer system to get another person as an authorized user. There was no glitch. He just didn't want to figure it out. My mother was back in today trying to have somebody help us since there was customer service telling us that we needed to go into the store and then when we go into the store, it was dead. Nobody was even there and they had two people working with one person. Then the employee mentioned to my mother if she knew of anyone, that was looking for a job to send them there what kind of shit show are they running here!? No wonder why nobody wants to work there it's unprofessional and why would you be asking your customer that when she went in there specifically for a problem that needed to be sorted out. I was actually going to upgrade to the 16 Pro, but I will not give them my business unfortunately we are locked into a contract with them and they even had the nerve to tell us to go somewhere else because they didn't feel like bothering to help my mom figure out a pin code so that we can call and check our bill! Not to mention as well, ago when I got my own plan and added my mother, they told us if we had AARP we would qualify for a discount not mentioning that since my mom is clearly over 55+ we could've been paying $30 cheaper a month. They said that this was their corporate store and that plan has been going on for years, which is really funny because it clearly wasn't. They just failed to tell us that so that we would pay more. Talk about a lack of customer service and attention to detail. Good luck you're going to be fed to the wolves as soon as they get your money, make their commission and you walk out the door even if you have a simple question they are going to treat you like shit! What an absolute disgrace and stress that is unnecessary!

Incredible people! I always trust them with anything for me last Tuesday I needed my battery…read morereplaced in my cell phone oh my gosh what a difference it makes I drive to Orlando for work every day and I can't be having my phone break down every time I get to work! I charge it at home before I leave and I charge it while driving there and it's still dead i come home late some nights and it's frustrating! These guys will always help you out no matter what the issue is! They are superb 10/10 thanks again for helping me out it means a lot to me!

Definitely highly recommend this place!! Nick, the gentleman…read morewho helped me with phone repair was honest, professional and courteous. The shop looks very inviting and clean.

Quick service, very professional and friendly. The pricing was explained when I dropped my Apple…read moreWatch. I will return in the future should I need any more fixes.

Khalid did an outstanding job with my iPhone repair. The service was fast, professional, and…read moreexceeded my expectations. I truly appreciate the quality of his work and would definitely recommend doing business with him again.

Went to this store yesterday (friday) evening. Just wanted to know if they have any deals on…read moreSamsung and IPhone devices. We had seen online about the new Samsung S20 FE and wanted more information. We walked in, not much crowd. There were 3 staff members and one was helping a previous customer. We looked around for a bit and a staff member approached us. We asked her about current deals and she looked confused like she didn't know. Then we were specific and asked deals for S20 FE phone. She went and got her phone to check and then told us about the deal. Then we asked her the difference between the S20 FE and S20 and she didn't know. Asked about the specifications, she didn't know. Although she helped us by googling it on her iPad. ‍ They did not even have a S20 model to look at. We have never had like this experience in any other tmobile stores we have been to. They are very knowledgeable about current deals and phones. And if they don't know something they are quick to find it out by asking the store manager or other knowledgeable staff member. I felt we just wasted our time. Btw this is a sprint store turned into tmobile store about 2 months back. Not sure if the lack of knowledge is cause of that. PS. Everyone was wearing masks. And there was a sanitizer bottle in the front.

Eloy and Caroline along with Jason helped us upgrade our iPhones and helped solve some glitches…read more They listened and were very considerate of our concerns! Well done T-Mobile staff!!!

Meta quest 3 fixed and working!! I had bought a Meta quest three from Facebook marketplace, and…read moreunluckily, I never checked to see if the lenses were scratched which they very much were. This is the ONLY place in practically a 50 mile radius that would replace them and they were so very kind about it and it was very reasonably priced. If you have a Meta quest, then this is where you should bring it for sure

It is a place of scammer…read more They bought a laptop (Asus ZenBook 14 UX3402 Q409 Backlit KEYBOARD PALMREST TOUCHPAD BLUE) part from me on ebay, and claimed the parts are defective immediately when the package delivered. They sent me back a bluetooth keyboard in a new package bought from Amazon. I have a full uncut one-shot video showing the unboxing process of the returned package.

Cory c was absolutely amazing I came in crying looking for…read moreanswers and he helped me with not only setting up my new device but leaving with a big smile on my face !! Everyone at this store is amazing & if you're looking for solutions & empathy Come here! I 10/10 recommend to any friends!! Thank you Cory for your help & listening ear and setting up my device when I was in shambles !

I was met by a very knowledgeable agent as I walked in the door. She took my order, explained all…read morethe options for both hardware and plans. Then she assisted my wife with an APP issue on her phone. She was very nice and professional.