Do not give these reprehensible human beings your patronage or money. They are bullies and incredibly misogynistic. I implore you to NOT waste your time here. I purchased a new iphone online (to be picked up at this store) May of 2021. I received notification that the phone was ready, went to this store at approx 6pm, got the phone, went home. At around 8pm, I opened the iphone box to begin the process of transferring all of the data from old phone to new phone and disabling the old phone. Except...the new phone never turned on. EVER. It was a dud right out of the box. I called corporate ATT (at approx 8 or 9 pm) and after wasting my time trying to "troubleshoot" the person with whom I was speaking finally determined that indeed, the phone was a dud. They provided me with a return confirmation number and I was told to just go back to Clermont ATT the next morning for an exchange. I charged it all night thinking *perhaps* it just needed a good charge. Nope. I went to Clermont ATT first thing in the morning- barely 12 hours after I picked the phone up from that store and provided the two male workers there with my return reference number and all of the original packaging. They attempted their own troubleshooting efforts and also determined that the phone just doesn't work. And that is when the two men turned their attitude from *barely* helpful and pompous to downright rude, misogynist gaslighting jerks. They told me it was not their problem, that I would need to return it to the apple store- even though I had purchased it from them just 14 hours before. They insisted that I need to call ATT if they wanted this rectified. So I insisted that I be given the opportunity to call on THEIR phone. After a lengthy discussion with the ATT representative, I placed the phone call on speaker and the male workers heard for their own ears that it was their obligation to return/exchange. They then stood each on either side of me, worked to intimidate and bully me and spoke in a filthy patronizing manner eventually kicking me out of the store when I told them that they HAD TO return or exchange the phone as per the ATT representative. I was treated in the same manner by two misogynistic male workers at Winter Garden. My husband and I then spent over 24 hours of the next two days trying to get a dud phone returned. Once ATT finally provided a return label (which- by the way- I was not refunded the $1,000 until July), an inquiry on corporate ATT's end was opened up regarding the deplorable customer service the employees at this store exhibited. They should be ashamed of themselves. read more
