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    Verizon

    Verizon

    (25 reviews)

    $$$

    Horizons West / West Orlando

    Michael was a great help helping us select a new iPhone and setting the phones up. We were in and…read moreout in 40 minutes. Michael also informed us about getting a cover for the iPhone 14 lenses. I've been coming to this VERIZON store for years and I've never had any problems with getting help. Come see Michael at VERIZON for your next phone!

    Didn't have an appointment, showed up around 6:00 pm and waited about 30 minutes. Honestly even…read morepre-covid I've waited that long so that wasn't a big deal for me. What was a big deal is I was getting an upgrade to and iPhone 12 and the man helping me - I wish I'd caught his name - royally destroyed my phone. He somehow put in two activation requests? And therefore when I got home my new phone wouldn't do anything remotely phone related aka make calls, send texts, etc. The store was closed at that point so I couldn't go back. Cue me then calling Verizon and spending nearly an hour on hold with them... the first person was pretty useless and said I wait until the next day and go back to the store, we went back and forth a few times until eventually she transferred me to an actually helpful person who said that he would fix it but it would take a few hours and at ~some point throughout the night my phone would activate. It does work this am thank goodness, but no thanks to the workers in this store. Thanks goes to the IT guys at Verizon corporate. And even the people I spoke with on the phone were like "wow, this guy really messed up your phone" soooo Update: two days later it's not working again - so I'll be going back to this store attempt to remedy the problem. Second update. Changing my review to two stars because the manager fixed it all up for me today and was very kind... doesn't negate the four days I've spent being annoyed & not having a working phone though.

    Spectrum

    Spectrum

    (10 reviews)

    Our Spectrim service went out for a minute or two numerous times daily and was never at the speed…read morewe paid for, so we had another provide install internet July 7th. We returned the equipment July 10th, but they would not allow the wife (person who has credit card for the account) to cancel on the 10th, as they only allow the account holder (husband) to cancel, so he called on the 11th and cancelled the service (again equipment was returned on the 10th). We actually unplugged the equipment and stopped using the service on the 7th. We then received a bill for service July 7th- August 6 th for $89.99 and were told that they would not prorate it even though we returned the equipment and cancelled the service. I am pretty sure that if a Spectrum employee quits on a Monday that they are not paid for the whole week, so they should not be entitled to get paid for services not provided. They say it's in their terms, so prospective internet customers be ware: our experience was that the internet went out numerous times a day, was not at the speed we were paying for and then they wanted to be paid for almost a full month after equipment was returned.

    DO NOT GET SPECTRUM SERVICES. UNRELIABLE AND WEAK. I've had spectrum for a couple of years and feel…read morelike I have spent more time without Internet than I have with. This week alone I lost a full day of work because there was a service outage, today there is another service outage. It happens so frequently, and they say they will adjust your bill, but they never do, making the customer service a big zero as well. Do not get Spectrum for your Internet if you live in the Clermont area. Not worth the prices they charge at all. I will be canceling my services with them this week. Save yourself the stress and headaches, especially is rely on internet for work. Zero stars if I could.

    AT&T Internet

    AT&T Internet

    (67 reviews)

    Coytown

    We were under the impression that AT&T would be better then our Spectrum and Verizon Hotspot. By…read morefar the absolute worst fiber Internet I have ever had. They just ran lines in our neighborhood and convinced me to leave Verizon which wasn't perfect but it got the job done. After having service installed for about a week, our AT&T drops out completely at about 3pm to midnight everyday to less the 96mbps. I have called, texted, emailed with zero response and the online support is a joke and reads from script. Service request is a joke and the value for my money I should have stayed where I was with Verizon. If I could I would give them o stars. Thanks for nothing AT&T!

    We changed to AT&T as soon as they came into our neighborhood as we were just satisfied with…read moreSpectrum. Two minutes later, our lawn crew accidentally cut the wire which was not properly buried by the AT&T crew. Due to lack of repair techs, they put our reconnection out six days from the day That the accident and cut off. This is unacceptable as both my husband and I work out of our home and use the Internet on a daily basis. Unfortunately, I have returned to Spectrum, they were able to reconnect me the next day. I fussed at AT&T as we are long longtime customers of cellular, and they said they just do not have the repair staff currently. They have overbuilt too quickly and do not have the infrastructure to support their new customers. The coverage was spotty and at times that the Internet was very slow. We will consider changing back to them at a later date once they have the proper infrastructure in place. It is good to have options which we did not have before.

    Spectrum - isps - Updated May 2026

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