I think DirecTV is the biggest worthless piece of money you spend every month they just keep going higher and higher and higher and I am going to change come next week there are a terrible Network to have for your TV and I'm sorry for everybody that has it Michelle Hintze read more

I have Directv Streaming. They disconnected my service with no WARNING. No emails or phone call. I do not have ESP. I chatted online with there customer service. He did not even try to help me. Not very good customer service. I work in Customer Service for over 30 years and got recognized by guest on numerous occasions. All I want is a credit to my account and a free upgrade to Choice Package. That is it. I will update if anything positive happens. UPDATE: Got a response but they just do not care about there customers. All they care about is themselves. I might try them again. I have proof they messed up. Since they messed up I am requiring them to give credit to my account and upgrade me Premier Package. read more

We have been getting the run around, calling in several nights in a row, we have had direct TV for 20+ years. They kept wanting to change what we had, plus they kept telling us we needed more boxes and that a technician had to come out. We can not have anyone in the house due to a mother 91 yrs old with dementia. We were told that is the only way. Jump to today, we spoke to a very pleasant women named Paula in the "loyalty" call room. She was absolutely amazing! She actually knew what she was doing, and we DO NOT have to have a technician come out to the house. I wanted to mail a note to corporate about the wonderful service she provided so they would be aware but can't find an address. Thank you to Paula for being very knowledgeable and being able to answer any questions and for helping us achieve what we needed without a technician. You are our hero. Snyder's in Virginia! read more

Took over my AT&T account...no longer can watch what I want to watch. Directv stream is non compatible with brand new Sony Bravia. Hate when I buy what I want, and then somehow my deal was redealt. read more

Order #45471301. I wish I could give negative stars. This company is the most incompetent, customer-service unfriendly place ever. When I finally got someone on the line to answer (you have to go through about 100,000 prompts for this), it took over 1 1/2 hours because they were having "issues". Why they can't call me back is beyond me, but who has time for such terrible customer service? They are making me pay for THEIR problem by this excessive holding. I hate AT&T. We are going to switch asap. It's not worth it. And Josh (the "supervisor"?). Terrible...just started telling me that I would have to wait and wait and wait. I still don't know if the problem is resolved because I couldn't stand it anymore. Who has time for this? I do not. If they do not respect my time, why should I respect this company? I do not. Sold all my stock in AT&T. Any recommendations would be welcome. read more

I am going to cancel my DIRECT TV today and as soon as they open. Terrible customer service and I am always having issues. They say they are open for technical support 24/7, that's a lie as I called June 23 at 7am and the voice mail says call back at normal business hours. All three of my TVs are having the same problem, blacking out in the middle of shows, error saying resolution not found, error saying no signal found, tv screen going blank but u can still hear the program..We have had nothing but problems and no one seems to have a clue how to fix it. We were told they were sending in the mail another main receiver box, we never got it. I called after two weeks and they said the order was accidentally canceled and now over a month later we still never got the box and still having major issues. I do believe their company do not have a handle on their technology. We are always having problems with recorded shows, shows in Demand. We are constantly getting messages saying sorry but your program can't be viewed now and they are working on the issues. Today is the day it ends..I AM GOING TO CANCEL DIRECT TV and I can't wait to have the relief and less stress. DONT ORDER DIRECT TV if you expect excellent feedback and help with your issues. THEY JUST DONT KNOW how to fix a conglomeration of error events...something is wrong with their technology...also I feel it's becoming outdated...we have had the service over 4 years. Most problems started occurring within the last year..that's why i am saying it's technology.. Their issues and problems are mounting. read more

Been with this company for a lot of years and my bill was 2 weeks past due, literally the check was mailed 4 days ago and they cut off my service. With all that's going on in the world they do this. Time To look for a new service. Douchbags. read more

Danger do not order Direct tv from ATT they charge you to own their equipment who wants that? for streaming, they must auto bill your account? who does that....saw the contract 240.00 to purchase their equipmet. therefore takes two years to pay off at 10 per month..cancelled service my installation date was 7/17 I was scheduled to have first payment deducted on 7/14? Who does that? Bad Bad Bad. and not a thing on tv RUN AS FAST AS YOU CAN !!!!!! EXPENSIVE BOXES APPEARED ON MY DOORSTEP ANYWAY SHO DOES THAT? read more

If you like substandard service and non caring and malfeasant employees this is the company for you. I've been a subscriber for almost 20 years and have probably paid them close to $40,000 in subscription fees. Been having a problem with HD reception of late and for the life of me I can't get their technicians to actually show up for an appointment. I have a two story house. I advised direct that the tech would have to bring a tall ladder. Tech shows up (Monday) without a ladder. Rescheduled for the following day(Tuesday). No one showed. Rescheduled for the next day (Wednesday) no show. Tried again for Thursday. No one. Finally get routes to a few people and I'm promised a tech for Saturday. I stay home all day and no one ever came. The following Monday, I get a call that the tech is at my house -- I did not schedule this --I'm at work but tell Them I will be there in 20 minutes. The tech can go ahead and start on the outside. I get a return call as I'm pulling into my neighborhood that tech refused to wait. So now I've left work early on 5 days and lost a Saturday and still no resolution. There are too many streaming options now to give this worthless excuse for a company amy of your hard earned money. read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more

This is above all, THE WORST company I have had the displeasure of dealing with EVER!! Their customer service is a gigantic joke. They continually tell the customer that they will take care of the issue you're calling about, BUT they NEVER DO!! Today is Tuesday, August 13, 2019 and I have been trying for MORE than a month to get a billing issue resolved. Each time I call, a customer service representative assures me that the matter has been handled, but in the meantime, I continue to get email and text messages that my service is going to be suspended!! I tell them about the emails and the text messages and they say, don't worry, your service will not be suspended...SERIOUSLY?! I'm waiting to hear from WFTV Action 9 to help as I am getting NO WHERE with this company. As soon as our contract is up in March, THEY ARE GONE...Please, spread the word and DO NOT EVER GET DIRECT TV. You can go online and find SO MANY bad reviews. I only wish I had done my research a bit more beforehand. read more

Just moved from our Manhattan residence to our Florida home (permanent)... Direct TV is among the most incompetent morons imaginable that we've encountered since moving permanently to the Orlando area... I'm a professional and my wife a Managing Director of a major company... These idiots didn't understand or couldn't care less that we needed and were willing to pay for (full package) internet, cable and phone service.... They treated us like some "scrub" clients (although we were willing to pay top dollar for good service)- Obviously they don't care about any customers... Do NOT USE these incompetent imbeciles... They obviously don't care about their clients (or even possible clients)! . read more

Don't use Directv if at all possible. We have had them for quite a while. Some months ago they upgraded their guide and recording software and it has not been right ever since. We keep complaining and they say the fix is on the way. Last week I went through this again and finally got a $15 credit each month until they fix it, tell me they fixed it and I agree it is fixed. That's the good news. Because I was complaining a tech came, didn't solve anything regarding programming and recording issues and changed a part on the antenna. Then I got the next bill and surprise, surprise, I had a $99.24 "SERVICE CALL" charge. It gets better. I chatted again and after chatting and then talking to a supervisor "Victoria" she advised she could correct the billing. Then she disconnected the call. So, I have no chat record and no call to make my case. Today I chatted again and have been told, sorry, it's a legitimate charge! R U Kidding me? These people and processes are the most lame, weary and worst at customer service than anyone, ever. Bill Francis Summerfield, FL read more

I am usually pretty generous with my reviews and I dont really like to complain very much about services received. That being said, I can hardly find the words to express my disappointment and frustration in dealing with this company as well as Viasat, the other company that DirecTV was supposed to work in conjunction with to set everything up for my family. During placing my order for AT&T/DirecTV, I was really surprised to find out that our phone and internet would have to be provided through Viasat rather than through AT&T. This should have been a red flag to me, but I figured they were experienced with coordinating the installation process. After an all day event with both AT&T & Viasat here, our phone was not set up the way we thought it would be. Come to find out, Viasat has to send an adapter for us to plug in so we can have phone service, so our landline will not be in service until it arrives in the mail about 7 to 10 business days. Why they did not do this when they were here, I have no idea. One of my family members is a cancer patient, so we rely on our landline for important medical phone calls and we cannot go that long without a landline. Additionally, I found out that our Wi-Fi had to be self installed with the purchase of a router. When I called DirectV about this, I was transferred numerous times while trying to explain the situation for hours. I had to call back a couple of times because I was either disconnected or the associate hung up. All they could do was apologize and I could not get ahold of a supervisor. One direct number I was provided for a supervisor did not dial at all; it just disconnected. When I asked for their corporate office's contact information (DirecTV of the General Council), I was informed I can only reach them by mail due to them changing their telephone number. Just trying to reach someone to help left me feeling so confused, upset, and mentally drained. Anytime I reached an associate, I was transferred or directed to call someone else. I went ahead and cancelled our service within 24 hours, which required separate phone calls to both Viasat & DirecTV. Neither company will send a technician out to uninstall anything, and we have to disconnect everything and send it back via UPS. My parents are older and I'm not particularly technical, so disconnecting the satellite and cables is an added stress. Additionally, they drilled holes in the siding of our home that will require repairs after we manage to uninstall it. Viasat wants to charge an early termination fee of an estimated 300 dollars or more since it was supposed to be a 2-year contract, but our services weren't even set up properly so I dont think paying 300 dollars is fair for less than 24 hours of internet that I didn't even get a chance to utilize. I am still waiting for a supervisor to call me back regarding this. Never before have I received such horrific services anywhere! I am so thankful that our original provider is coming tomorrow to set us back up with our phone and WIFI. I would never recommend this company to anyone. read more

DIRECTV told me my account was canceled months ago. They are still hitting me with bogus charges. Told me I didn't have to return the equipment because it was mine. Now they're charging me $100. I hate this fucking company. read more

The worst service I have ever had. They didn't show up on separate scheduled visits. They lied and said they did and said they called me. Nothing on the call log. I have been without TV for a month now. When I called after the last missed appointment yesterday, they said they could reschedule in 13 days. Where is management on this type of lousy service. If you get this, you are nuts. read more

Bad customer service, you call they tell you it's in the mail and over a month still waiting for box and label to mail equipment back to them, instead what I got was a bill for over $400 for the equipment!!! Where are the boxes and labels, I don't need this equipment or pick it up you had someone install send someone to pick up... read more

We have been having a problem with one of our mini genie receivers for a while and have been rebooting frequently. The last step prior to replacing it was to send a refresh signal...which didn't work. They wasted literally hours of my day waiting on getting a replacement sent, then said I had no protection plan so I'd have to pay $20 . All this time I thought we had downgraded to the basic plan. They are saying that's not the case...it was cancelled. I had to leave the chat because I had other appts and when I called back an hour ago. After a half hour call, that according to their records no auth from tech support has ok'd the replacement. So I was back on hold. Now our Beloved Yankees are playing so I can't start any tech support and for the 6 th time I will be on hold tomorrow waiting for tech support but only after verifying seemingly every aspect of my life to start the process yet again. The call center calls appear to be overseas and getting even the simplest thing accomplished is absolutely agonizing. Do yourself a favor and carefully check out your options because today with dtv was a nightmare!!!! read more

Company is a complete rip off. They continually raise their rates while taking away channels. They offer free pay channels and free NFL Sunday ticket to new customers only. I have been with them since 2002 and get no discounts or free offers. I know they offer discounts to some customers but they choose which ones get that discount or free channels. I have been paying my bills on time every month since being with them, and never called them with any problems or issues, yet still I get no special offers. Seriously considering dumping them and using Netflix. Avoid them at any cost read more

My daughter got DirecTV. After the first year they removed half of her channels. Then 1/3 of the remaining channels are info commercials. With some of those info commercials being repeated on other channels. It just sucks. read more

This review is for direct tv now, yelp doesnt have this listed so using directtv. We signed up about a month ago not expecting to keep it past two months. We just signed up for the free roku premier. It is required we keep the service for two months to get it for free. By the way the cheap roku for like $30 is much better then the roku premier you get from them a $69 value. I think the cheap one uses a blue tooth to connect to the device and works great, the free roku premier uses line of sight remote that is crap constantly have to hit the buttons more then once. Reguardless on to the service. The direct tv application is flakey and gets stuck a lot. If you really want to see a show it will most likely lose connection a few times during the show and then come back on and miss pa of the show. This of course does not happen on things you dont even care about watching. Its not the internet doing this as Netflix works fine on roku at the same time direct tv now gets stuck. The main problem with directtv now there is no dvr, also they use on demand for some content. You cant fast forward or reverse. Also they play commericlas you cant skip and there is a lot of them. I was watching anericas got talent and one stretch of 13 commericals in a row, Unacceptable. We are glad we fired spectrum for tv, and plan on switching to playstation vue after the two month deal is over with Direct tv now. Its not worth getting a free roku for one or two months of service. But wanted to give it a shot before switching to playstation. read more

I got Directv for 2 weeks and I called customer services because I watch Pasión de Gavilanes en Telemundo and I has to pay extra for local and free channel. They want me to take Latino package and taken away English channels. I said no. read more

I have two TVs that are not responding. It takes up to 60 seconds for it to boot up on one TV and then when you give it any command it takes 15-20 seconds before it responds. The other TV gives me a message that I need to change my HDMI cable to component cables...why after 2-3 years do I now have to change? On the first TV I was told that the remote needed replacing for a cost of $25!!!! Wait a minute...hold the phone...I have to pay for a lousy piece of DirecTV equipment that quit working? This is something that be FREE of charge. I'm changing to another service. read more

Unless you have all the time in the world to sit on hold on your phone and listen to repetitive music and if you don't mind "increasing your bill by $5" every other call to get what you want then and end up with an obnoxiously higher bill then first promised then don't get DirectTV. I literally cancelled my subscription 15 minutes after the technicians installed it. Which took two appointments, 5 phone calls and 3 hours on hold to finally get them here. #FirstWorldProbs read more

Would give a zero, but they don't offer that rating! We got Directv and the next day, and almost EVERY day since, Directv has called us 4 to 5 times almost EVERY day to add/upgrade our service. We have begged, pleaded, cursed, talked sweetly, yelled angrily, threatened, asked nicely for them to PLEASE stop calling us to add/upgrade our service. We do not want to change anything. They don't listen. It has been going on 4 months now and the calls continue. Anyone have any suggestions how to get them to stop calling us, before we finally cancel them for good? How do they stay in business with so many complaints? read more

This is the worst company I have ever had the displeasure of dealing with. From day one they continued to screw up the agreed payment amount for their service. Each month it was different in an increasing denomination. I had to call every month to dispute my bill. One month they disconnected my service and couldn't or wouldn't tell me why then proceeded to sell me a service three times our original agreement. When I had enough of their bull crap I called to disconnect. I received a bill for disconnecting early from my two year agreement? I didn't know I had a two year agreement....hate them all. Worst company, customer service sucked.....do not get! read more

I cancelled my service and it took weeks and hours of phone time to get my account straightened out. You have to pay for house calls, the service goes out with every change in the weather and their customer service is a joke-plus they will not remove their ugly dish from my house. Never will I deal with Direct TV or AT&T again! One star only because I was forced to rate. They deserve no stars. I love Spectrum read more

Directv sucks!! Never sign up with them!! If you do you will be sorry!! Research them on the internet and you will see 1000's of reviews like mine. read more

Today is super bowl day and Direc tv has the worst signal in the world,that's why it deserves less 0 points; that's why I do not recommended it. read more

I'm so sick of your phone calls since I quit your service. I paid double to you then I am to Brighthouse now. I will never take you back stop calling me and trying to give me a deal now. I called and told you I was leaving because you were so expensive. Should have listen now don't call and try to beat brighthouse, I wouldn't take u back if you were giving free service. Stop calling read more

6-10-19... My Direct TV service has gone out... I want to know WHY the tel # shown on the bill I pay every month does NOT connect me to the company??? When I called it... after waiting for 30 mins... Finally got a live person... only to be told this # on bill (800-288-2020) is for UVerse... Not Direct TV! NOwhere on my Direct TV bill is a tel # shown for me to call with issues/troubles! HOW are customers supposed to get help??? This is Ludicrous. I was advised to call 800-531-5000 (which wasn't shown anywhere on my monthly bill, so How are we to know that???) ... But guess what??? NO one answered... another LONG wait time of listening to recordings. read more

I agree with Brandon B. A bunch of LIARS and THIEVES. Big jump in monthly bill by $50 without warning and then when we called and couldn't get a decent rate we cancelled, and they gave us instructions to return the equipment. They DID NOT tell us at that time that we couldn't cancel in the middle of the service, MIDDLE of the Service?!?!? We called as soon as we got the bill!!! So we returned their equipment and they want full payment for service we DID NOT receive? Talk about a bunch of THIEVES and LIARS. BEWARE!!! You have been warned. read more

Direct TV has deceptive practices, signed me up TV only at $79 then bill went to $101 out of the blue then went to $169. I called to cancel that when I got hit you are under contract for 2 years , I was like when did I sign a contract or even know I was under one ? no one can answer that . I then ask that service be scaled back so bill would go down , that was a joke the only channels i am left with are children channels . Got to laugh at this I have no kids in my home. Called and asked to speak with a supervisor currently on hold now for 45 min AND COUNTING . I thought ComCast was bad well Direct TV is truly up there at least ComCast did not trick you into a contract read more

If I could give them a minus rating I would -10. They are a bunch of thief's the keep billing you for their bad equipment and trip charges. Please everyone stay away from DirectTV and save yourself big headaches. read more

I've never had direct tv and I probably never will. Your salespeople at the Walmart on 436 in casselberry Florida are checking out girls behind as they walk by with their partner. They holler at people to get their attention. Too much read more

I wish I had read all the reviews here and in other places before I signed up with them. Was told I had a 30 day trial period. After 3 days of dealing with their rude and obnoxious customer service, I cancelled. Was told I only had 24 hours to cancel, and owe them $420. I will take the hit. They promise customers gift cards which they never receive. They are bullies, liars and scammers. I wish I could give no stars. STAY AWAY FROM THEM!!! read more

Please be aware this company uses false and deceptive advertising practices and the Federal Trade Commission has file suit against them. The case is suppose to go to trail in Dec 2016 in Federal Trade Commission. They advertise 50.00 for two yrs. but not until you get your first bill, after the sale they say price will double after 12 months. They have correct info now on their website but not on mailers and of course they tell you you signed a contract but I don't believe a contract is valid if misleading info is how they sealed their deal. All communication company's are out of control. File complaints and spread the word that the public is entitled to fail business practices. AND why can't they sell a product at a fare price without all the BS and still have a decent business is pathetic. In addition I am now setting my house up as a vacation rental and wanted guest to be able to buy movies with their own credit card but that's not possible without me giving my password out to them which defeats the purpose of quests paying if once they use my password it can automatically be charged to me. There should be a stand alone payment option but there isn't. I suggest to others they buy an Internet TV, Internet capable DVD or Roku device and get all the same and better programming from Fandango, Hulu, Netflix or Amazon etc and do it cheaper. read more

I just want to say that I will never ever get Directv ever in my life. I was offered a $300 reward gift card. Of course that never happened. I have spend around 3 hours trying to get it. Customer service is the worst. Please don't fall for this scam. It's the worst service I have ever gotten and I am going back to Spectrum. What a nightmare. If you read this don't get their service and by the way their cellular service has the worst reception. Of course AT&T has a monopoly. read more

DirecTV is going downhill fast. I don't know if it's the merger with AT&T but they have turned into a company that cannot be trusted. I have setup appointments with them twice and their people don't show up to do the work even though I have received automated calls during the four hour window saying that their Tech will be there. Their Tech's will cancel your appointment at the last minute and reschedule a new one without speaking to you. I had one of their Tech's show up to my house three hours after their four hour window had passed only to tell me that he could not do the work because he did not have the parts that I needed. I can't believe they can stay in business with this type of customer service. I would not recommend them to anyone. read more

Worst customer service EVER from a cable provider!!! I was told the installer would be there between noon and 4pm, at 4:00pm was told they would be delayed, till 5:30, then I was told they would't do it today, at around 5:00 after calling directv, was told someone would come out between 5:30 and 6:30, at 6:35 a person finally showed up to tell me that it was too late, and that Thursday would be my new install day!!! Avoid directv in this area at all cost !! read more