Fine service as a company. They do have a monopoly as an internet service provider for my address. I stopped in today to turn in some equipment and it was very fast and easy. There were 5 staff at the counter and only one station was unmanned. I had to wait no more than 3 minutes before I was seen. Thanks for being so efficient. read more

Spectrum - Television Service Providers Near Me - Orlando, Florida

If I could give zero stars I would! our internet went out and we informed customer service that there was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal! read more

Spectrum is the worse of the worse corrupt ripoff thieves company dishonest since I have 1gig my internet never reach 500 of hight speed i lose services most of the time and they don't care the are ripoff ripping me off of 1gig very very poor services i have 4 equipment change and nothing the problem is that they can't not deliver what you paying only to ripoff customers they are the biggest thieves corrupt ever as a company but they love to raise the bill almost monthly for the worse corrupt ripoff services you can get billing dishonest criminals company ever spectrum should be banned from doing business read more

I discovered that Spectrum has been charging me for a router that I do not have for 2 years. Once I realized what was happening and tried to get credit I was told they had a 60 day billing dispute policy. So I am paying for your error? The corporate greed of this company knows no bounds. If you have any services with this company, do yourself a favor and go into a store and have someone pull up your account. There was NO router listed on my end on my account. read more

.. had serious issues with cable and internets svs..Mr.Williams went through everything and even programed the remotes for us..great service

I have a fee showing up on my mobile banking and they can not tell me what it is for??? HMMM. I was already charged my monthly WiFi charges 8 days ago...(That is the least I can spend with them as they are the monopoly here locally!) The poor flustered customer service/ billing agent was as kerflumpt as I am. Now I must keep an eye on them ongoing, to be sure they don't try to charge me more/ again... THEY SUCK! Lisa H read more

DO NOT BUNDLE WITH THEM. They will try to hard sell you and tell you that you can cancel later, leaving out that they will nearly charge you double a month per service if you do that. Also don't thing you can "try it out" and cancel immediately and don't believe them if they say you can, because they are lying. I was talked into getting a internet and TV package with them because the sales guy lied and told me it would be the same price if I cancel later. We have had TV services for three weeks, it doesn't work at all. I mean we haven't used it once because the channels won't load. So we try to cancel like the orginal guy said we could. So I call and after speaking to a CSR who first tried to sell me on the "value" of my nonfunctional TV service then goes on to tell me that my $60 internet service will not cost almost double. Which first she tried to say it would be $70 instead of $60 but then after still not being able to convince me, told me it would be $100/month..for just internet. Then she told me had we canceled "right away" that maybe they could have "fixed" it as far as price. Which, I reminded her that we hadn't had the service for less then a month and it doesn't work.. ofcourse it was "out of her hands". I ended up speaking with a supervisor becauseI wanted to file a complaint, who claimed it was also out of his hands. Basically, he placated to me to get me off the phone. So this is pretty much a warning for consumers everywhere. Don't use spectrum if you can help it and if you can't don't bundle unless you want to hand over 70% more a month. In the mean time, I am filing a BBB complaint and switching to a different company because while I am an ex comcast customer, so I am kind of used to dealing with shady liars in exchange for internet, they usually aren't this dismissive and upfront with the blatant lying. Give your money to a company that cares about you as a customer and actually wants your money. So basically anyone but Spectrum. read more

I can't imagine why anyone would like this company for phone or cable... They are a terrible company with mostly bad staff. Not that any other media company is better but they are as bad as it gets. Direct tv is worse though... I'll say that at least. Lol read more

You attempt to upgrade your Internet Speed. You compare prices You agree to the price authorizing the change to take place. DONE However, the next AM your phone is shut off, your missing calls and are unable to do normal landline transactions! Over 2 hrs and still not connected read more

Customer service is terrible, hung up on twice. Tech appointment was a waste of time. Finally got someone that clicked the right button and everything worked. Wasted 5 hours of our Sunday, as if spectrum cares, they don't read more

The customer service for Spectrum is horrible. I signed up for only internet services and was told the price was $45. Months later, I decided to get the streaming service so that I could watch football, but it was only supposed to be temporary. No one at the company told me that by adding the streamiing service, it immediately makes my acocunt a bundled account and now, if I disconnect the streaming service (which is utter garbage as it NEVER works), my internet only price will almost double. I am beyond angry with this company. Save youself the frustration and choose a different company. read more

Just when you think this company can't get any worse, they surprise by surpassing mediocre to become abysmal. If they weren't a complete monopoly, they would be out of business within weeks. The service stinks, and their response is horrible. Our cable, internet and phone go out on a weekly basis. It's a shame we have to be relying on such a pathetic organization. When we had Bright House the service was much better, but now we have spectrum, and they must be competing for the worst service in America. They make the post office look like totally competent professionals. If these people had to complete in an open market, they would go under in days. It's pathetic how bad this company is. If I could, I'd give them zero stars. I'd really be astonished if anything comes about from this post, but it feels good to vent about the worst company I've ever done business with. And that's really saying something. read more

Spectrum added charges to my services after I canceled TV service in February the representative I spoke to put it in their system that I canceled TV service today 5/21/22 and I have a receipt from February showing we sent the cable boxes back so people if you have Spectrum check your bill make sure you don't have extra charges read more

Spectrum is so bad! Had a guy out and then for at least 3 months WiFi was out at least twice a day. Had another guy out yesterday and no WiFi today since 10:00am. So if I'm paying for WiFi and not getting it, why are there never any refunds? This company is a joke! Never never get Spectrum! read more

Every!!!Day!!!!! It's a different problem!! Internet goes out constantly! Can't get the channels you pay for!!! Just had someone out this week, replaced the box but still this crap goes on! I thought Bright House was back but spectrum has stepped up to a whole new level of dumb! read more

Why can't a company as big as spectrum give seniors a discount on service.If brighthouse still owned it they would give a discount.As much money as you people take in you should consider the customers out here that pay your pay checks,that are seniors or on a fixed income.Greety .All you worry about is bottom line. read more

Absolute garbage. Internet costs way too much PLUS I've had multiple experiences with my own home (and other family members homes) who have patchy inconsistent internet. fyi, Spectrum doesn't care. They are professional scam artists and as long as they get your money, they will up your fees and charge you for products they can't even consistently provide. I've been without consistent wifi for months. This wasn't an issue until I cancelled my television service and all of a sudden my wifi times out every 20 minutes? I can't even watch a netflix show without it timing out. Unbelieveable. Go ahead, disregard this warning and purchase spectrum for your television or wifi provider. But don't you forget you were absolutely warned. ps customer service won't care when you have issues read more

Man talk about a monopoly at its finest these people truly can be the worst! Highly overpriced and really not that impressive as far as what you get for the money. I have been with them for 30 years! Loyalty gets you no where with this company! I have been paperless forever but want a code that is on your paper statement to look at the online statement so reviewing your bill is not even an option! Apparently a DVR pkg that I signed up for 3 years ago ended so now bill just went up another 30 bucks! Ugh if you don't have to use them don't and for those of us who do I sympathize! read more

Very confusing process, if my parents weren't with Spectrum I would most definitely have a different service. I recently ordered an iPhone 13, upgraded from the 11 Pro, and this by far has been the most difficult process ever. I've called more than 3 times within 2 days of it being shipped, experiencing long wait times to just speak with a representative. Once I was able to I asked multiple times for them to just remove the shipping restrictions so I can just pick up my phone at a FedEx office, the representative, I forgot his name, said he would take care of it, never did, FedEx basically said they haven't remove the shipping restrictions what so ever. And FedEx is already on their third delivery attempt, I believe one more delivery attempt and they will probably ship my phone that I ordered back to Spectrum and then I have to do the process all over again. At this point I could've gone to the store and just get a phone, for as long as I've been waiting. FedEx keeps on attempting to deliver my package during times I'm not available and I can't even sign for it. I just want my phone at this point. Once again like I said, it shouldn't be this difficult to order something. One week alone changed my outlook on spectrum, for those who are stuck with spectrum I'm sorry, if you enjoy it, I'm glad I'm not having the best of times with them. read more