I recently purchased a new iPhone 15 Pro Max. I believe her name was Madeline (she was in…read moretraining), was helping me. She was so kind and did an amazing job describing my options. While speaking a man with roller shoes "skated" over. Not very pleasant, more like cocky. He said he was a manager and his name was Tom. I made it clear I did not want to change my plan. I WAS grandfathered into the military one plan and Tom told me since I was grandfathered into the plan it wouldn't change. He also told me I'd get Apple TV for as long as I had a plan with T-Mobile, which I later found out was another lie. Tom told me it would take a while to transfer my items from my old phone to the new one if I wanted to walk around the mall. I left Tom with my phone, phone case and screen protector. When I came to pick up the phone, I asked where my screen protector was. Tom told me he threw it away because it wouldn't fit my phone and was broken. I've had that Zagg screen protector which cost me $60 for 2 years and while it had scratches it still protected my phone screen which was in perfect condition. I was saving it to put on another one of my phones. I saw Madeline go up to him, I'm assuming to talk to him about it, but I heard him say "NO". So I'm out a 60 screen protector which has a lifetime warranty because of a bad decision Tom made. So I get my bill and see my plan charge went from $55 a month to $75, and no this does not include my new phone which is on a separate line under equipment charges. So Tom changed my plan WITHOUT my permission and threw away my lifetime screen protector. I called T-Mobile after realizing this and to say the two representatives I spoke with were appalled that a manager would change my plan without permission is an understatement. The representatives were both so kind and fixed the situation for me. I HIGHLY suggest not going to this store unless you want to get scammed.

Walked in waited 30 mins to attempt at activating a phone purchased upstairs at the Apple Store…read more No sense of leadership or direction. Actually coming to the store to handle actual mobile activation. Need to re check training and customer service. This was a major inconvenience and unacceptable. RSM Aleem khan didn't even offer us water upon entry to the store but did offer it to the other customers. I will ensure this is taken care of at higher level through any chain needed.

What pairs well? Apple's Educator Discount and Florida's back-to-school Sales Tax-Free Days. The…read moreconvergence of the two brought my wife and me into the store to purchase a Neo. The service. We didn't wait long before an Apple employee asked how they could assist us. All told, three employees assisted us, and provided useful information towards the validation of my wife's educator discount, the current stock of the device she wanted, and the timing of it all. When we returned a couple days later to pick up the Neo, again, the assistance was attentive, friendly, and professional, even in the midst of a very busy store. The store's location can be found easily on the second floor, just a couple stores down from Barnes & Noble (an entry point from the parking lot), and also one of the escalators.

NEVER EVER GO TO THIS STORE! It's being run by rude…read moreemployees who won't help and leave you within 5 minutes.. I was supposed to be there for 20 minutes but I ended up staying for 4 long hours.. I even had an appointment but they said because I was ten minutes late that they dropped me. Then they finally gave me a woman who spent 5 minutes and left. I saw her next to me talking to 3 other employees about an issue a black woman had at my table ( btw , the manager was black and not friendly ) then I complained because no one was helping me, they finally gave me a guy who spent 3 minutes and left, complained, sent me another guy who spent 4 minutes and left, on and on.. it was chaos.. I had a two year old IPad that I had bought there and after an hour and a half of them trying to fix it, ( a woman who stayed with me finally ) she decided it did not work the screen went black again..she said too bad, you didn't but Apple insurance we can't help you.. I ended up having to buy a new IPad, than you very much .. I was so exhausted the next day I missed a doctor's appointment! I WILL NEVER YO TO THAT STORE!! Last year that store was running well.. this year it was a bloody mess!

Very friendly service. We stopped by to pick up our freebie for T-Mobile Tuesdays. Loved my tiny…read morepride tumbler! Also checked out some chargers and noise cancellation headphones. Overall it was a great experience.

This rating is specifically for the manager at the T-Mobile store in Altamonte. She had horrible…read morecustomer service. Multiple people walked out in disgust. Working in customer service isn't for everyone and I would highly suggest a job change where you don't have to interact with people. Andrea best luck to you having a better attitude and changing your job.

Best Location Ever ‼‼…read more They definitely know what they're doing ‼ Best deals really good at what they do ‼

Exceptional service! I walked in for the first time to this place with a problem on my cellphone…read moreexplained the situation to see if it can be fixed, mind you a problem that another store did not know how to fix! He gives you details on the issues of problem & he was able to fix it , his demeanor and welcoming approach into the store was very Professional, Very knowledgeable with phones & computers, you can feel & see his passion for the work he does, his very brilliant & very smart, I give this store an (A+), you can automatically feel the Adequacy, humbleness, very Caring, all of the service that was given was at 100%, very positive vibes and a total gentleman, his acknowledgement & demeanor was outstanding.

iPhone Online Order Pickup Review…read more Through my work business account, I upgraded to the latest new iPhone using the online portal. The trade-in option was the best value for me. I chose the Altamonte store due to its close proximity to my workplace. When I arrived late morning, two employees were engaged with customers, but one said to me, "we will be right with you." Outside of that interaction, I found no instructions or sign-in kiosk. After about 5-10 minutes, I walked to the back of the store and spoke with a manager to find out their store's process for assisting customers. The manager professionally engaged with me and placed me next in queue. Once Kenya, one of the employees, assisted me with the process of confirming my order, and finalizing the process, I left with my shiny new phone. The lack of signage or anyone up front to direct traffic can take time to navigate, but one the service associate became available to assist, the service was very good.

gerard's customer service is the best I've ever received he had us in and out and very satisfied…read more will definitely be coming back to see him if I ever need the help again.

Our internet has now been out for two days. I walked in to exchange a modem as instructed by the…read morespectrum rep l spoke to until after 12:00 this morning. I was assured by that rep the only way to restore Internet service today was to physically replace the modem at this spectrum store. I returned home, and called spectrum customer support after the modem would not activate, and was told point-blank the MAC address of the plastic-wrapped replacement modem is registered to someone else's account. Later in the call, I was told "the MAC address can't find an IP," and that our "coaxial cable connection must have been damaged by the outage yesterday," so the trip for a modem was pointless. Anywho, after same abysmal Spectrum customer service as always. As soon as I entered the store, the manager was irritated I didn't sign in immediately and demanded I go back and sign in. He then moved to the empty service desk, and demanded I come back and remove the modem I set down to go sign in. Some time later, I was allowed the privilege of returning the modem that wasn't broken, so I can still spend my third evening tomorrow meeting with yet another spectrum technician I can practically guarantee will want to replace the modem I just picked up, because, again: It's tied to someone else's account, and the power outage yesterday "broke the coaxial connection" according to Spectrum's best and brightest. Two stars added since one employee was friendly, tried to make positive jokes--like asking me to put my glasses on so he could accept my ID--and should be managing this store, over the store manager leaning on his desk and treating myself and the 2 other customers like an inconvenience.

Had been with Spectrum for well over a decade, initially with the full-blown deal. But with us…read morewatching very little TV, cut the cake about two years ago, as it was getting really pricey even with minimum service. Internet was extremely glitchy from time to time, till they came out and changed a bunch of things. Still, price kept creeping up - well over $130 for just internet and a landline. Out of laziness and inertia, didn't switch until a nice young man from Wow came to the door. Now, about 1/3 the price for almost the same service, lifetime price-lock. Can't be happier

I stupidly left my phone in an Athens Airport lounge - the one in Greece, not Georgia. While…read moredesperately trying to get it returned to me (to no avail, so far), I also had to navigate modern life without a smart gadget. Ended up using one of my wife's old iPhones, even though I'm an Android user. As you can imagine, there are issues galore. So, while I've gone into a T-Mobile store about once in 30 months, I've had to go to this one, closest to where I live, multiple times. Generally, everyone is friendly and helpful, but not everyone is knowledgeable. Person I had to deal with while getting my new phone couldn't answer some basic questions (might he be new?) Chris, on the other hand, is the real deal. Easy-going as a Sunday afternoon, he also knows the business like the back of his hand. It was a pleasure working with him. Employee of the year!

My mother always taught me that if you can't say anything nice, don't say anything at all!read more

You Break I fix at Address: 696 E Altamonte Dr, Suite 1050, Altamonte Springs, FL 32701. I showed…read moreup with a gunched up charging port on my phone. 5 minutes before the store closes and Oliver Cleaned it up in 4 minutes and the Phone charges beautifully now. Oliver wouldn't take any money for Cleaning of the charging port. Oliver was awesome. Many Thanks Oliver. Ed

If I could give 0 stars I would. I really just want my Xbox back and fixed. I dropped it off June…read more2nd and it is currently June 25. When I dropped it off they said it would be done by that Friday at the latest, Friday came and went- I visited over a week later to ask about the progress- they said they had called me to ask for my permission to get it sent out to be repaired although I had never received a phone call from them. Another week went by and I visited the store again and they said that they had called me twice now asking for permission to get it sent out and I STILL had not received a single call or email, I said yes please send it- and they said it would be done within 3 days and be sent out that same day I visited. Come to today (about 5 days or so since my last visit to the store) I call them for the 5th or 6th time and someone actually picks up the phone (which has only happened once this month) and they told me they still have not received my permission to get my Xbox sent out- they said they've called me (which they have not) and supposedly it is now getting sent out. It's genuinely shocking how this business is handling repairs and customer service. Please god just return my Xbox to me fixed. I've received 3 different dates that it "should" be fixed by and all but one have passed. PLEASE just call or email your customers- keep communication open and don't make empty promises! I will never return here again :)

I went to transfer my phone lines from another carrier and brought my own phones--which were…read morealready paid off--but the young woman who helped me, Julissa Rodriguez, processed the entire transfer without telling me about the available offers so I could make an informed choice! Even though I told her there were two lines and one was for a minor, she quoted me a very high price! It was as if she was working on commission and needed to pay her rent! She didn't care about my needs--only her own profit! I told him I needed the most affordable option for my daughter! In the end, he quoted me a really high price, even though I was bringing my own phones. Be careful; they are cheaters

Clearance is so rude and unprofessional. He talked to us so rudely, and like I was stupid and…read moredidn't know anything or as if he was better than me. I didn't catch the lady's name but she was also rude and keep saying "you're on the cheapest plan so there isn't much I can do" . She wasn't trying to help whatsoever, just being rude. would NOT recommend this location.

Was at the Winter Park location, earlier today, spoke with an AWESOME, SMART and KNOWLEDGEABLE…read moreYOUNG MAN!! He answered all my questions with understandable answers. What an awesome experience to have a real-life conversation with a none-idiot!! Very refreshing!! Thank you very much Mr. Michael G, you ROCK!!!

If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!