The store manager was very rude. beware! if don't sign up or buy a new phone, he doesn't want to…read morehelp at all. I read the review from july 31, and I totally agree. I was lucky to realize that before signing up for anything.

My mother always told us, if you can't say anything nice, don't say anything!…read more One star tells it all.

I went to transfer my phone lines from another carrier and brought my own phones--which were…read morealready paid off--but the young woman who helped me, Julissa Rodriguez, processed the entire transfer without telling me about the available offers so I could make an informed choice! Even though I told her there were two lines and one was for a minor, she quoted me a very high price! It was as if she was working on commission and needed to pay her rent! She didn't care about my needs--only her own profit! I told him I needed the most affordable option for my daughter! In the end, he quoted me a really high price, even though I was bringing my own phones. Be careful; they are cheaters

Clearance is so rude and unprofessional. He talked to us so rudely, and like I was stupid and…read moredidn't know anything or as if he was better than me. I didn't catch the lady's name but she was also rude and keep saying "you're on the cheapest plan so there isn't much I can do" . She wasn't trying to help whatsoever, just being rude. would NOT recommend this location.

I recently purchased a new iPhone 15 Pro Max. I believe her name was Madeline (she was in…read moretraining), was helping me. She was so kind and did an amazing job describing my options. While speaking a man with roller shoes "skated" over. Not very pleasant, more like cocky. He said he was a manager and his name was Tom. I made it clear I did not want to change my plan. I WAS grandfathered into the military one plan and Tom told me since I was grandfathered into the plan it wouldn't change. He also told me I'd get Apple TV for as long as I had a plan with T-Mobile, which I later found out was another lie. Tom told me it would take a while to transfer my items from my old phone to the new one if I wanted to walk around the mall. I left Tom with my phone, phone case and screen protector. When I came to pick up the phone, I asked where my screen protector was. Tom told me he threw it away because it wouldn't fit my phone and was broken. I've had that Zagg screen protector which cost me $60 for 2 years and while it had scratches it still protected my phone screen which was in perfect condition. I was saving it to put on another one of my phones. I saw Madeline go up to him, I'm assuming to talk to him about it, but I heard him say "NO". So I'm out a 60 screen protector which has a lifetime warranty because of a bad decision Tom made. So I get my bill and see my plan charge went from $55 a month to $75, and no this does not include my new phone which is on a separate line under equipment charges. So Tom changed my plan WITHOUT my permission and threw away my lifetime screen protector. I called T-Mobile after realizing this and to say the two representatives I spoke with were appalled that a manager would change my plan without permission is an understatement. The representatives were both so kind and fixed the situation for me. I HIGHLY suggest not going to this store unless you want to get scammed.

Walked in waited 30 mins to attempt at activating a phone purchased upstairs at the Apple Store…read more No sense of leadership or direction. Actually coming to the store to handle actual mobile activation. Need to re check training and customer service. This was a major inconvenience and unacceptable. RSM Aleem khan didn't even offer us water upon entry to the store but did offer it to the other customers. I will ensure this is taken care of at higher level through any chain needed.

My boyfriend and I have been to the tmobile store twice. And twice we were taken care of by Michael…read more, and let me say he took very good care of both of us. He is the nicest most patient and knowledgeable sales representative! Michael definitely deserves a raise and more ! And he stopped his Lunch break to take care of us thank you Michael you are awesome

The Oviedo T-Mobile near Lowe's had an employee Mario whom is truly a great person and employee. I…read morehad gone into the store the day before and employee scanned my id that was attached to an old account be fore I was married (1998) and should have been closed . This means the merging or cancelled account was not the account I went in store for - I reset password and should have been helped with them calling T-Mobile on the phone in person- instead they sent me away and said call them on your own . Only to have spent 8 hours 4 till 9m to get no where for there was two accounts in my name one should have been cancelled long ago ! The next morning T-Mobile activation dept was to call me to help and never did . So I spent three hours in person that day w Mario helping me to get my Sereno and fixed . Mario was kind - listened to me - he got what I was saying got on the phone after pulling up both my accounts /he canceled the old account - spoke w the activation dept - got my numbers corrected and I ended up buying a phone from Mario . He took the time to help me - he listens and even though I did not go in to up grade my phone - he made the sale just knowing this nice , kind and profession man - was helping me ! Was worth buy a new phone in return !!! Maybe his co worker could learn something from compassion and kindness . Thank you Mario !

Very friendly service. We stopped by to pick up our freebie for T-Mobile Tuesdays. Loved my tiny…read morepride tumbler! Also checked out some chargers and noise cancellation headphones. Overall it was a great experience.

This rating is specifically for the manager at the T-Mobile store in Altamonte. She had horrible…read morecustomer service. Multiple people walked out in disgust. Working in customer service isn't for everyone and I would highly suggest a job change where you don't have to interact with people. Andrea best luck to you having a better attitude and changing your job.

This happened on January 15th 2026 Thursday. my mother-in-law was in hospital... that was my last…read moreday before gong to India for work.. Holler honda HRV got a key as my remote stopped working and doors were not opening.. they ordered on Tuesday and they offered me to get on Wednesday, as we had this emergency, i could go only on Thursday.. i found this T-mobile was 0.6 miles from Holler honda, so i immediately went there before going to the hospital. Paul was really kind and effective way of approaching related to my internet and connection issues for the phone... he got me S17 latest and greatest I believe if i google it was released late 2025 /2026. Phone looks impressive. Excellent features. I really appreciate it whenever I call to follow-up. He never misses the call. I really appreciate his kind gestures...he has a magnificent work ethic. He never misses a single call if he is near the phone. Very attentive, knows the job well... We should give good kudos to this store as an excellent worker in the T-Mobile store. Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: 5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit." "Honesty is the Best Policy "Be Truthful, Honest and Fair"

I canceled my T-Mobile account on July 6, 2026, and paid everything presented to me, including the…read moreremaining equipment balance. T-Mobile nevertheless continued charging my bank account in August and September. I have now been forced to dispute the charges with my bank and file a formal written complaint. Customers should carefully monitor their statements after canceling and insist on written confirmation that both the account and AutoPay have been closed.

I got my screen protector replace as we have protector for life ! Nelson was extremely helpful and…read moreanswered all our questions! This location has great costumer service highly recommended this T - Mobile . This location by far is best as far costumer service and having what you need .

Staff was extremely nice grade me when I walked in the door asking if I needed any assistance and…read morewhen I was looking for. Unfortunately they didn't have the item but I was looking for they told me they could order it but the price was a little high but that's probably T-M and not this specific store setting the price.

Rubén was excellent at making getting new phones easy. Process still consumed some time but he…read moreworked with us every step of the way. Highly recommend

Sanford store is horrible, Guy screwed all my settings up on new phone, arrogant and condescending,…read more I used to love t mobile, these guy's will make you hate it. Will never set foot in that store again.

David, the T-Mobile Manager at 3705 S Orlando Drive , Sanford , Florida 32773…read morePhone number : 407-548-6895 Store Number: 5LSO is a terrific guy and an absolute "tech" wizard when it comes to cell phones and other accessories. I've bought many items directly from him at that store and even if your South of Orlando or other locations it's well worth the "road trip" to go see him in Sanford. Just got another Apple iPhone 17 this morning and when the iPhone 18 is out I'll be over there to visit David again. 5 stars , two thumbs up , and Kudos to David and his crew‼

Very pleasant experience today. I had to pay my monthly bill in store and Kia was kind enough to…read morehelp me. She was very sweet and patient. Thank you Kia

I went to the T-Mobile store on Edgewater Drive with my sister because she needed to get a new…read morephone and switch providers. She cancelled Sprint and went with T-Mobile. While I was there, I met Lisa. We discussed iphones in general and after speaking with her for a little while, I found myself ordering a new phone! I wasn't there to get a phone for me ,but Lisa provided great information and a low-pressure sales pitch that convinced me I should go ahead and get a new phone. I can't say enough about her knowledge and expertise. She was friendly and helpful. Although she was much younger than me, we connected on a level I wasn't expecting. When my phone arrived, I took it to her and she downloaded/transferred all my data and generally cleaned up my phone. She was a professional and such a pleasure to deal with, I felt I had to write a review to let you know what a valuable employee you have with Lisa. Please let her know how much I appreciate what she did for my sister and me. I'm VERY happy with my new iphone!

As someone who has been with Sprint for decades and was forced to T-Mobile, I had to deal with an…read moreescalated issue. I spoke with a woman in their escalations department. I spoke with her, and then I reached back out to complete the change. She advised me that someone from her department would contact me. That was over two weeks ago. I have called and sent emails. I received an email from her manager stating someone would contact me. I explained I had been told this over two weeks ago. The manager at the executive level couldn't care less! She emailed me saying someone would contact me but couldn't give me a timeline. The level of service is disappointing and, at best, stagnant. What's sad is that this is their escalations department? People who are supposed to handle issues when all else fails. It makes sense now, because the horrid service trickles down from the top. It's been two weeks, and it could be an additional two or more weeks before anyone contacts me, if they ever do. I would think long and hard before switching to T-Mobile. Any other big communication company would value you more! They literally couldn't care less!