This happened on January 15th 2026 Thursday. my mother-in-law was in hospital... that was my last day before gong to India for work.. Holler honda HRV got a key as my remote stopped working and doors were not opening.. they ordered on Tuesday and they offered me to get on Wednesday, as we had this emergency, i could go only on Thursday.. i found this T-mobile was 0.6 miles from Holler honda, so i immediately went there before going to the hospital. Paul was really kind and effective way of approaching related to my internet and connection issues for the phone... he got me S17 latest and greatest I believe if i google it was released late 2025 /2026. Phone looks impressive. Excellent features. I really appreciate it whenever I call to follow-up. He never misses the call. I really appreciate his kind gestures...he has a magnificent work ethic. He never misses a single call if he is near the phone. Very attentive, knows the job well... We should give good kudos to this store as an excellent worker in the T-Mobile store. Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: 5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit." "Honesty is the Best Policy "Be Truthful, Honest and Fair" read more

See all

Avoid at all costs. They only care about selling new lines despite being a "corporate store " My senior father wanted to open a 55+ plan here moving his account from my exes plan and the employees here were completely useless. Shoutout to Herrick for ditching us 5 minutes into the conversation after he realized he wasn't selling us a new line and the manager who had a hard time articulating what steps we needed to take. Save yourself a trip and call customer service read more

Disappointed with the Waterford Lakes location after waiting over an hour with an appointment, I decided to go to this location located on South Orlando Avenue in Winter Park. The second I walked in, I was greeted by Cassio. After I explained my situation -- upgrading my 2 phones to new Galaxy Ultra ad Galaxy S22plus, but not knowing how to switch, Cassio promptly took care of it for me. He even helped transferring data to the new phones. Since I was there, I asked Cassio about the new T Mobile home Internet. He checked and confirmed that our shop in Winter Park availability and placed our home on waiting list. We decided to proceed with the shop. Cassio was very professional and friendly. We appreciate him. read more

This particular location is on Orange Avenue and traffic can be a little crazy, well at least, at times. Service is decent here and I have no real complaints. read more

Horrible, literally stood on the store for 20 min with 3 employees just staring at me and doing nothing. WOW