Absolutely the worst experience I have had with a dealership. Rude, smug, and unhelpful. I went with my son to look at a couple of different bikes they had in stock, which was the only reason why we went to this particular dealer. After spending about an hour looking at the different bikes, my son wanted to buy a rather rare (but new) bike. We found a salesperson and said we wanted to talk to him about purchasing a specific bike they had.
He asked which one, and then said he would come back with a "out the door number". He returned with a hand-written number on the same sheet as the personal information he asked us for. I was surprised by the significant markup of the price. I get there is tax, title, and registration. Even allowing for that the price was much higher than it should be. I asked him for a breakdown of the amount. He quoted some vague numbers for different amounts. I asked for a print out of the breakdown for each of the costs. He said "They don't like to do that." After some more convincing on my part that I really wanted to see a full list of charges, he reiterated that they generally don't do that, but that he "would ask". I said that if they wanted to sell the bike, I wanted to see that information. He rolled his eyes at me, smirked like he was extremely annoyed, and left. He returned a few minutes later with a printout.
When I reviewed the prices, I immediately was concerned about several over charges, especially the delivery/freight/setup fee which was 17% of the purchase price. What Seminole Powersport North did not know was that my son also works for motorcycle dealership. That "fee" is just pure profit for them. Just because, for no other reason. This salesperson was adamant that because of covid and supply chain issues, they must this amount. Not only do I know better, he was just being difficult with us because we made him get a printout. From that point forward, his attitude toward us did not improve. I asked for that "fee" to be lowered and he refused. He would not go ask anyone else if it could be lowered. Maybe there is a policy there that sales people cannot ask, maybe the dealership has told them there are no price reductions, or maybe he was being spiteful. I don't know for sure.
Not only was he unwilling to give us $0.01 less that what he quoted, when I asked them to include a (low-end) helmet for that same amount, he said "we don't do that". I turned to my son to ask his approval to go forward with the sale (it was his money being spent), and he said he wanted that particular bike. While we waited for a while for the bike to be prepped, my son also bought a jacket. We eventually left, with my son riding the bike
Fast forward 5 days, and my son tells me that the chain on his new bike is VERY loose. He also told me the jacket was uncomfortable and he only wore it for about 30 minutes on the ride home from the dealership. Because his days off and Sunday/Monday, I told him to drive to the dealership, return the jacket and have them tighten the chain.
He got there and called me saying they would not help him in any way. First, they refused to return the jacket because it was in "unsellable condition". When asked what they meant, they said that the jacket had been worn. The jacket looks exactly like it did when we bought it. No scuffs, scrapes, dirt, marks, etc. It is 100% exactly as they sold it.
They also told him they would not adjust his chain because they just don't have the time. This is a safety issue, and they cannot be bothered to take 10 minutes to fix it?
I promise to tell every single biker I meet not to shop there. Not just for vehicles, but also parts, service, and accessories. The arrogance of the dealership is unlike anything I have every seen. I also ride motorcycles, and will publish this review to all forums I am a member of.
To Seminole Powersports North -- your move. Can you make this right with my son, or will you prove to be who and what I think you are. read more