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    Bright House Networks

    1.4 (34 reviews)

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    9 months ago

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    8 years ago

    They just don't care about there customers and there communication skills are horrible

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    T-Mobile

    T-Mobile

    (12 reviews)

    I had such a great experience with T-Mobile! The customer service was amazing from the moment I…read morewalked in. The staff was super friendly, patient, and helped answer all of my questions without making me feel rushed. They made the whole process easy and stress-free. The store was clean, organized, and had such a welcoming atmosphere. I'm really happy with the service, phone plans, and how well everything was explained to me. It's hard to find good customer service these days, and T-Mobile definitely delivered. Overall, I left very satisfied and would highly recommend them to anyone looking for reliable service and a great team!

    I recently purchased a new iPhone 15 Pro Max. I believe her name was Madeline (she was in…read moretraining), was helping me. She was so kind and did an amazing job describing my options. While speaking a man with roller shoes "skated" over. Not very pleasant, more like cocky. He said he was a manager and his name was Tom. I made it clear I did not want to change my plan. I WAS grandfathered into the military one plan and Tom told me since I was grandfathered into the plan it wouldn't change. He also told me I'd get Apple TV for as long as I had a plan with T-Mobile, which I later found out was another lie. Tom told me it would take a while to transfer my items from my old phone to the new one if I wanted to walk around the mall. I left Tom with my phone, phone case and screen protector. When I came to pick up the phone, I asked where my screen protector was. Tom told me he threw it away because it wouldn't fit my phone and was broken. I've had that Zagg screen protector which cost me $60 for 2 years and while it had scratches it still protected my phone screen which was in perfect condition. I was saving it to put on another one of my phones. I saw Madeline go up to him, I'm assuming to talk to him about it, but I heard him say "NO". So I'm out a 60 screen protector which has a lifetime warranty because of a bad decision Tom made. So I get my bill and see my plan charge went from $55 a month to $75, and no this does not include my new phone which is on a separate line under equipment charges. So Tom changed my plan WITHOUT my permission and threw away my lifetime screen protector. I called T-Mobile after realizing this and to say the two representatives I spoke with were appalled that a manager would change my plan without permission is an understatement. The representatives were both so kind and fixed the situation for me. I HIGHLY suggest not going to this store unless you want to get scammed.

    Bright House Networks - isps - Updated May 2026

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