Our internet has now been out for two days. I walked in to exchange a modem as instructed by the…read morespectrum rep l spoke to until after 12:00 this morning. I was assured by that rep the only way to restore Internet service today was to physically replace the modem at this spectrum store. I returned home, and called spectrum customer support after the modem would not activate, and was told point-blank the MAC address of the plastic-wrapped replacement modem is registered to someone else's account. Later in the call, I was told "the MAC address can't find an IP," and that our "coaxial cable connection must have been damaged by the outage yesterday," so the trip for a modem was pointless. Anywho, after same abysmal Spectrum customer service as always. As soon as I entered the store, the manager was irritated I didn't sign in immediately and demanded I go back and sign in. He then moved to the empty service desk, and demanded I come back and remove the modem I set down to go sign in. Some time later, I was allowed the privilege of returning the modem that wasn't broken, so I can still spend my third evening tomorrow meeting with yet another spectrum technician I can practically guarantee will want to replace the modem I just picked up, because, again: It's tied to someone else's account, and the power outage yesterday "broke the coaxial connection" according to Spectrum's best and brightest. Two stars added since one employee was friendly, tried to make positive jokes--like asking me to put my glasses on so he could accept my ID--and should be managing this store, over the store manager leaning on his desk and treating myself and the 2 other customers like an inconvenience.

Had been with Spectrum for well over a decade, initially with the full-blown deal. But with us…read morewatching very little TV, cut the cake about two years ago, as it was getting really pricey even with minimum service. Internet was extremely glitchy from time to time, till they came out and changed a bunch of things. Still, price kept creeping up - well over $130 for just internet and a landline. Out of laziness and inertia, didn't switch until a nice young man from Wow came to the door. Now, about 1/3 the price for almost the same service, lifetime price-lock. Can't be happier

Waited an hour for only to come back to a bunch of Blank stares from the employees when I…read morementioned, I arrived and checked in. I was told to wait an hour and come back to set up my new iPhone. The stores at Verizon suck. I expect better service from the employees there's eight of them standing around doing nothing.

I don't write reviews but I have to for this one. But Kanisha (I could 100% be spelling that wrong)…read morewas SO AMAZING. She was so sweet and helpful and I would recommend anyone to go to her!

So disappointing! I have been a Bright House/Spectrum customer for 16 years. Their prices kept…read moregoing up and I called customer services more than once in search of ways to reduce my charges. They offered minimal options until I called to cancel my subscription. Suddenly, they offered an option that would have given me reason to stay had it been offered before I went shopping for other options. It was too little too late. Spectrum lost a long time customer because they didn't listen.

In line for 45 minutes to swap a remote. 3 employees wandering around with only 1 actually helping…read morecustomers. Online list of people in line now up to 14. Need to find a better provider.

Was at the Winter Park location, earlier today, spoke with an AWESOME, SMART and KNOWLEDGEABLE…read moreYOUNG MAN!! He answered all my questions with understandable answers. What an awesome experience to have a real-life conversation with a none-idiot!! Very refreshing!! Thank you very much Mr. Michael G, you ROCK!!!

If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

I've been using a Atlantic.Net VPS since... 2015 (wow!) and the price, professionalism, and…read morereliability are exceptional. Even though they are great about scheduling maintenance and being transparent about the updates to their infra, I'm not aware that it's ever affected my service.

We have 3 VPS with them and we always have a stable service, with competitive price and great…read morecustomer service. The billing is transparent and super clear. I'm really happy with the service.

I recently purchased a new iPhone 15 Pro Max. I believe her name was Madeline (she was in…read moretraining), was helping me. She was so kind and did an amazing job describing my options. While speaking a man with roller shoes "skated" over. Not very pleasant, more like cocky. He said he was a manager and his name was Tom. I made it clear I did not want to change my plan. I WAS grandfathered into the military one plan and Tom told me since I was grandfathered into the plan it wouldn't change. He also told me I'd get Apple TV for as long as I had a plan with T-Mobile, which I later found out was another lie. Tom told me it would take a while to transfer my items from my old phone to the new one if I wanted to walk around the mall. I left Tom with my phone, phone case and screen protector. When I came to pick up the phone, I asked where my screen protector was. Tom told me he threw it away because it wouldn't fit my phone and was broken. I've had that Zagg screen protector which cost me $60 for 2 years and while it had scratches it still protected my phone screen which was in perfect condition. I was saving it to put on another one of my phones. I saw Madeline go up to him, I'm assuming to talk to him about it, but I heard him say "NO". So I'm out a 60 screen protector which has a lifetime warranty because of a bad decision Tom made. So I get my bill and see my plan charge went from $55 a month to $75, and no this does not include my new phone which is on a separate line under equipment charges. So Tom changed my plan WITHOUT my permission and threw away my lifetime screen protector. I called T-Mobile after realizing this and to say the two representatives I spoke with were appalled that a manager would change my plan without permission is an understatement. The representatives were both so kind and fixed the situation for me. I HIGHLY suggest not going to this store unless you want to get scammed.

Walked in waited 30 mins to attempt at activating a phone purchased upstairs at the Apple Store…read more No sense of leadership or direction. Actually coming to the store to handle actual mobile activation. Need to re check training and customer service. This was a major inconvenience and unacceptable. RSM Aleem khan didn't even offer us water upon entry to the store but did offer it to the other customers. I will ensure this is taken care of at higher level through any chain needed.

Quick and very detailed…read more Quick and very detailed. Arrived on time and worked hard. I was very pleased with the results.

Olga home cleaning did an excellent job. The house had just gone through an eviction and was a…read moremess. the ladies made the house clean and we couldn't be happier with their work ethics and abilities. Kudos to their teamwork and dedication to their work

If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

Spectrum is the worse of the worse corrupt ripoff thieves company dishonest since I have 1gig my…read moreinternet never reach 500 of hight speed i lose services most of the time and they don't care the are ripoff ripping me off of 1gig very very poor services i have 4 equipment change and nothing the problem is that they can't not deliver what you paying only to ripoff customers they are the biggest thieves corrupt ever as a company but they love to raise the bill almost monthly for the worse corrupt ripoff services you can get billing dishonest criminals company ever spectrum should be banned from doing business