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Orlando, FL

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T-Mobile

2.3 (3 reviews)
Closed • 12:00 pm - 6:00 PM

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2 years ago

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5 years ago

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6 years ago

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Spectrum - Exterior

Spectrum

2.5(34 reviews)
5.6 mi

Was at the Winter Park location, earlier today, spoke with an AWESOME, SMART and KNOWLEDGEABLE…read moreYOUNG MAN!! He answered all my questions with understandable answers. What an awesome experience to have a real-life conversation with a none-idiot!! Very refreshing!! Thank you very much Mr. Michael G, you ROCK!!!

I went into the Winter Park store Saturday, October 3rd to return their router and cancel my…read moreaccount. The man at the counter immediately started to try to retain my services. I said no. He ignored my three no's and aggressively continued his spiel. It was a trigger for me. IYKYK. My only recourse was to raise my voice and be rude. That worked. Since I was two days into the billing cycle I had to pay another month, which I was prepared to do. When I asked for a credit to cover the two days I wasn't able to work (from home) he said he couldn't approve the credit but his manager could help. The manager was within ear shot of our conversation and came over and guess what, he said he didn't have the authority to apply a credit unless it was for installation, and that I would have to call customer service...shocker. I threw the rep behind the counter under the bus and told the manager "he said you could". I will say the manager was professional, but I have to wonder what kind of training the manager is providing that he would allow his employee to behave (within hearing distance) like a frat boy who won't take no for an answer.

T-Mobile - mobilephones - Updated October 2026

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