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    Cricket Wireless Authorized Retailer

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    7 years ago

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    Best Buy - Geek Squad - Thank you Best Buy. Not!

    Best Buy - Geek Squad

    1.4(32 reviews)
    1.4 mi
    $$$$

    Absolutely the worst service I've ever experienced. I paid $150 for Geek Squad to do a simple…read morehookup of additional monitors. The tech came out on 8/15, couldn't fix it. Came back 8/16, still couldn't fix it. He promised he'd return on 8/22 with someone from the computer department to finally resolve the issue. Not only did he never show up, but he had the nerve to mark my ticket as "completed." I confirmed directly with Alexander by text that he would be here, and he just didn't come. When I called Geek Squad to figure out what was going on, I wasted more than three hours being bounced around to overseas call centers where no one had the slightest idea how to handle my concern. The end result? Because the ticket was marked as completed, they refused to give me a refund. So now I'm out $150 for absolutely nothing. This is a scam, plain and simple. The lack of accountability, the lies from the tech, and the refusal to refund money for a service never performed are completely unacceptable. Geek Squad used to have a decent reputation, but based on my experience, they're dishonest, incompetent, and not worth a single dollar. Save yourself the headache and your money, go anywhere else.

    This is the third time in three months Best Buy delivery people have failed. I keep telling them I…read morewill never buy another appliance from them but this time I mean it. They hire unprofessional people to deliver and install. It is totally not worth the aggravation when there are other companies to use. Avoid at all costs.

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    Cricket Wireless Authorized Retailer - mobilephones - Updated May 2026

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