We just upgraded our iPhone 7s to iPhone 11s. William Mundo helped us out and we had the best…read moreservice. He was knowledgeable, patient, appreciative, and genuine. He thanked us for coming in because it helped out business in person since everything is moving to online. When we had questions, he explained things well, in easily understood manner. He gave options for how to receive my new phone, delivered directions or set up in store. We told him we were new the area and he even recommended some of the nearby businesses. So personable! Thanks so much for the great service!

Great service! I went today to replace my phone, and Ivan handled the issue quickly and…read moreefficiently. He was very genuine and knowledgeable, and I was in and out of the store in 20 minutes. I really appreciate the help.

I had been receiving poor service from AT&T Mobility, who my family and I had been with for more…read morethan 2o years. I visited the Spectrum store on South OBT and met with Alberto and Tiffany, who were great. I decided to switch all of our cellular service to them, but first, I had to have my phones unlocked from AT&T. They were of little help and I finally escalated this to the Office of the President of AT&T, which wasn't much better. I ultimately returned with my family members to the Spectrum Store and Tiffany and Angel were kind, patient, and extremely helpful from start to finish. I'm SO glad that we found them and I highly recommend them.

My family and I have been Spectrum customers for YEARS. After leaving AT&T many moons ago, we…read morethought Spectrum would be a GREATER fit for us - not only in terms of price but also, in terms of customer service, ACTUAL service and just all the little things you expect with a provider of this caliber. And for years, they were. They would work with us when our router went bad / out. They would send out technicians fairly quickly to address any modem or whatever issues would arise with our service. The customer service was usually quite good with the exception of some technicians being a bit standoff-ish from time to time. But alas, we give grace to service providers as their job can get difficult dealing with customers of all strokes day to day. Nonetheless, we were happy MOST of the time with our experiences with this provider. Sadly, all this shifted within the last 6 to 7 years or so. With the onset of 5G and now the rise of AI and data centers, it SEEMS, the quality of service has gone down explicitly. Now, I am no technician and can't say how the overall electrical grid is being affected by everything and the sheer loads of all things that require power. However, the coincidence between all mentioned (i.e. introduction of new 5G towers and now introduction of data centers scattered about central Florida) SEEMS UNCANNY. Maybe it's my tin foil hat buzzing but it's hard to disregard that within the last 6 or so years, our service with Spectrum as a whole went from good to pure TERRIBLE. And in the last year alone, our service is damn near not useable because our internet goes EVERY SINGLE DAY for HOURS at a time or even the entire day! It has gotten to the point, where a tech has come out to replace our equipment almost MONTHLY. It is very infuriating. Working remotely from home has become IMPOSSIBLE most days which is resulting in us not being able to work remotely unless we use our personal cellular hotspots. On top of that, when they do send a tech to replace our equipment, it gets replaced with refurbished equipment and NOT new equipment. There was one instance, a tech replaced our prior equipment with equipment that was FILTHY. We were flabbergasted that no issue was taken when the point was raised that the equipment replacement was DIRTY! I just don't even understand WHAT IS HAPPENING at Spectrum! This is simply NOT ACCEPTABLE and as I type this, our service is STILL OUT and has been out since LAST NIGHT! I hate to say this, but Spectrum will eventually force our hands. We will eventually need to look for a different provider because what is the purpose of paying for Internet service we cannot use!?! NOTE: I'll be posting this review for all the Spectrum offices as I don't know which office they send their techs from and where they route us to since we get called from a different number each time when our internet goes out and we have to reach out to their office(s).

Had 3 phones repaired here. Clean work, good price (they price match) and very honest people. They…read morebought one of my phones for a fair price and they sell unlocked phones for super cheap.

Unfortunately, this location has been consistently disappointing. Service is often very slow, and…read morethe staff hasn't always been the most welcoming or helpful. I can count on one hand the number of times I've had a smooth, uncomplicated visit here. I've actually driven 20+ minutes to other T-Mobile locations just to avoid the hassle because the experience is usually much more efficient elsewhere. I hope this location can improve its customer service and overall efficiency.

BAD BUSINESS - STAY AWAY TMOBILERS…read more I went to this location on 7/29/23, terrible experience! I've been with T-Mobile for 21 years also, so believe me when I say GO SOMEWHERE ELSE! I walked in at 6:30 PM, there were 4 associates working and glued to each customer! They have no ability to multitask or ask walk-in's what brings them in. I went in for a simple equipment return and ended up leaving after 45 mins of waiting like a fool! I was trying to be very patient and give this store a chance . I asked the store associate Juan, 'can you please help me? I've been waiting 35 mins for a simple return' and he said 'we're really busy at the moment'. Are you kidding me??! 4 employees all GLUED to each customer? I will never ever come to this location again. STAY AWAY TMOBILERS. 0

Went to the location to redeem the T-Mobile Tuesday umbrella for the week and was told by Cristela…read morethat unless I have an account thru Metro by T Mobile she can not give me the umbrella and seemed bothered (while there was not one person other than her sitting on a chair in her phone). She stated that her store manager named "Raul" gave her that order. The fine print on the coupon/deal shows It can be redeemed at Metro by T-Mobile stores. Also contacted T-Mobile and was told the same thing that they should've given it to me. I would understand if they ran out but just the attitude given because I am not a "Metro by T Mobile" customer was not right.

Fui a esta tienda por qué me avían cambiado. Cristela me ayudo, hizo todo lo posible para…read moreresolverme el problema.

Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

Don't go here they are R*CIST and will scam you and intentionally do things to your items to over…read morecharge you won't do the services will lie about it. This place is illegal

We are visiting from Australia and needed to get our iPhones working in the US just for the 6 weeks…read morewe are here. In past experiences, this has always been an ordeal, often requiring trips to several Verizon stores before finding someone who could actually help us with setting up a suitable plan with a US SIM card. So we were expecting the experience to be just as arduous and painful as it has been previously. We were so lucky to have encountered Chris A at the South Orange Blossom Trail location in Orlando. He was extremely personable and knowledgeable and helped us get the exact plan set up that we needed, while also making us comfortable that we were getting the best deal. We also wanted to purchase baby headphones for our toddler daughter to wear on our overseas flights, and although the store we visited didn't have them in stock, Chris took it upon himself to drive to another Verizon store to pick up the exact ones we needed, in the size and color we wanted! We were so blown away with the impeccable service he provided. We hope he can help us again next year when we visit next. If you have any specific/complex cell phone/tech needs, or just want a friendly person to help you and answer any questions you may have/explain everything clearly, don't hesitate to see Chris A, he's amazing.

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Orlando, FL. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

I have had a plan here for years but the lady's that work here have no knowledge on anything and I…read morealways have an issue and today was the worst. I came in to get my phone unlocked that cricket had locked and the lady wasn't even aware the company locks phones. Long story short I spent over an hour there on an issue that I solved in 10 minutes with customer service.The worst part is the attitude she had and was beyond rude to me. I asked for her name she said yaya and refused to give me her last name. Terrible employee they really need to pay attention to who they hire.

We needed help getting a new phone because mine was damaged while on vacation in Orlando. We called…read morethe nearest Cricket store which was Orange Blossom. He told us if we came in he could help us. We drive all the way over there and all he did was give us pamphlet. He could've done that over the phone. He wasted our time, gas and a toll. Not happy. I think he couldn't understand us over the phone and he didn't listen to our problem entirely. He plugged the phone in and tried to power it on. Obviously we tried all that already!! Total waste of time

Beware those sales people will make you feel like you won the lottery but then will came the…read morenightmare. They offer me to switch from Tmobile to At&T free device plus my bill would get lower. So I transfer all my 5 lines from tmobile to them. after 60 days and the first bill come and it was all lie. They charge every device plus my bill increase. I try call customer service and they told me that i should go to the store and ask for the district manager number so s/he could help me. but when i got in the store and ask, they refuse to give and ask me to leave the store and that I could not go back there. that is the costumer service they would give you after they make the deal.

Ordered a phone online with this store as our pick up location. Upon picking up the phone I was…read moretold all was good & even though I told them it stated online that I would owe them $78.00 upon pick up, they told me nope I was good & sent me on my way. A week & a 1/2 later I'm getting text that there is a problem & they need my passcode information. I called AT&T directly & they told me they should never ask for that info & told me not to give it to them. But now the manager of that store started calling, this time something about fraud(?) I needed to come in immediately. I called AT&T directly again & again they told me the whole thing sounded fishy, especially since it showed this location had gone into my AT&T account several times with no explanation. Long story short, they messed something up in store upon my pick up & instead of just explaining that it was a circus & I ended up having to go back to the location to re-do the entire transaction. Plus one of the woman was wearing her mask below her nose as she's working with people whom were wearing there mask correctly. Disrespectful.