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    Total Wireless

    5.0 (1 review)
    Open 10:00 am - 8:00 pm

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    2 years ago

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    URPhone Store - water damaged phone repair

    URPhone Store

    (12 reviews)

    Horizons West / West Orlando

    This repair shop quoted me the cheapest price in the area to replace my iPad's screen. After my…read moreexperience, I can say that it's very obvious why. First upon arrival the place is very sketchy looking with nothing on the door but a hung up banner that was half falling down. When I walked in, I thought there was no employee but as I approached the counter I realized that the employee was dead asleep in the chair. This was in the middle of the day. I wasn't sure if I should try waking him up, so I walked back out and back in to trigger the sound of the door alarm. They don't take any form of card payment, only cash app, Zelle, or cash (definitely not suspicious at all). I didn't get a receipt and I had to ask the employee if he needed my information so that he could call me when it was ready. He seemed flustered and said it was his first day. I'm assuming the fact he just woke up didn't help. I called the owner about two hours in to ask for an update and he said it would be ready in 20 minutes. When he got to the store it was in fact not ready and took an additional 20 minutes. When I got the tablet back, the screen was "fixed" but the iPad did not work when trying to touch it. We brought it back in for the employee to say it was a "defective part". We had to wait an additional three hours for it to be corrected. I will say the owner was responsive via phone calls and yelp but that is the only positive I found. The price point is low, but there are competitors in the area that charge similar rates, I would recommend looking into those.

    the pricing is too high. also they could try and be a…read morelittle nicer to the client on the phone

    Apple Florida Mall - Apple Watch delivers breaking news at the perfect time - Invaluable!!!!

    Apple Florida Mall

    (150 reviews)

    $$$

    South Orange Blossom Trail / OBT

    For Black Friday, my dad wanted to see if there were any new IPhone deals with Apple. There were…read morewith T-Mobile, but only for the newer plans and the phone would be locked until paid off. So, we decided to visit Apple to find deals on unlocked phone. We waited in line, but the line move fast and we got representative in 5 minutes. He said there are no deals, but showed the phones available. Our representative explained the differences of the phones, with the pro having a third camera and better battery life. My dad decided to get the IPhone 17 Pro (about 1100 dollars). We first wanted to trade in the old phone (the 12 mini worth about 150 dollars), but then we were told we would need to access the Apple account to wipe the data. Unfortunately, my dad forgot the Apple password, so we didn't trade the old phone. We just bought the phone, but were given a couple days if we decide to trade it in. The whole process was done in 15 minutes, so it was pretty quick. It was pretty crowded during Black Friday, but we appreciated that all the sales reps were moving fast, but still patient with the customers. There were displays of the all the products, that can be tried before buying. Most are on demo mode, which also advertises the phone when not being interacted. My dad likes the new phone, but still under a learning curve with the new features. It also took some time to transfer some of the apps, data, and passwords to the new phone. For people who love IPhone and other Apple products, it is a good store to try them before buying, and best when buying unlocked phones so you can choose and move to any carrier. Overall: B

    I needed to make a call to make sure a repair part was in store never could get through spent 4…read morehours on the phone with customer service and they couldnt reach the store. Called days afterwards and still nobody answered even with Apple support reaching out. Im extremely disappointed in this. The specific issue has also happened in the past with other repairs on devices.

    Total Wireless - mobilephones - Updated May 2026

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