Went into this Att Store even after reading negative reviews because in my experience sometimes negative reviews are the result of unmet "unrealistic" expectations; meaning that sometimes people go into these stores with expectations and needs that the store Represenative or sales representatives (through no fault of their own) are just unable to meet. So, I went into the store within the first hour of it opening (10:30am) and was greeted by both (Sales Person) Josh Miranda (who at this time was currently working with a customer but still took the time to stop and recognize my presence) and the store Manager Will, who was working with another customer. I waited patiently for one of them to finish with their customer and help me. Meanwhile another customer walked in and she was greeted the same polite way I was greeted! It took Josh about 15 minutes to finish and then ask how he could help me. I explained that I just purchased an iPhone Xs Max that I couldn't get activated because it wouldn't connect to my WiFi in my home. Josh preceded to investigate my phone while asking me a series of questions; he was able to remedy the problem, got the phone (which I love by the way) all set up, I bought a Tech 21 case for my phone and I was out of there and on my way to Starbucks!!! The entire experience took about 35 minutes!
I'm taking the time to write all of this because I want people to know that Yes you should check the yelp reviews and carefully consider them but, don't be afraid to go and get your own "personal" experience of that store because I believe that more times than not, you'll be pleasantly surprised, and if not at least you tried, knowing that someone else's bad review(s) just might have caused that business to correct its mistakes and get better!
Oh yeah, and if you're having issues with your iPhone or Samsung, go see Josh Miranda at the S Orange Blossom Trail store. I think you'll be glad you did! At least I know I am!!! read more