We came into this store for a new iPhone for my 76-year-old mother. Juan helped us with extreme…read morecare, friendliness, and patience. I would recommend this store and Juan especially to anyone.

Staff greeted us right away, quickly addressed our questions, and had us on our way in a timely…read moremanner. Facility was clean and well maintained both inside and out.

Mr. Phone Pro is hands down the best place in town for phone repairs. Not only are their prices the…read morebest around, but their service is incredibly fast. We dropped our phones off at 8:00 a.m., and just two hours later they were completely repaired. One phone needed both the front and back replaced, and the other needed the back replaced, both were completely shattered. They fixed everything perfectly, and the total cost was about half of what other places quoted us. Now let's talk about the staff. They are incredibly positive, friendly, and professional. Everyone there was knowledgeable about the products in the store and happy to answer questions. Their attitude and customer service were so impressive that we actually canceled our phone upgrades with Spectrum and decided we'll be going back to Mr. Phone Pro to purchase our new phones instead. If you need a repair or are thinking about a new phone, start here first. Great prices, fast service, and amazing people. Support small businesses, you won't regret it!

This guys are the best and I fully recommend them , they put the customer service in high ,…read more This place fix my back of my iPhone that was crack , a couple weeks pass by and I notice my back was crack again , well this guys back up their warranty and redone my back screen as their good faith of their work , so definitely this guys are honorable and trustable and great people to build good clientele... You won't be disappointed to come here , they have fair prices and they back up their work ... Thanks for fixing my phone

I've been coming to these guys for years with all my phone issues. They are the most affordable…read morearound and always do an amazing job!

This guys are great they took care of my broken iPhone when Apple told me it would cost 3 times…read morewhat they charged and it was local! Will do business with them again and I highly recommend them..

I normally do not leave negative reviews unless I encountered awful service or dishonesty. 2 Months…read moreago my wife and I went to the T-Mobile store on Cypress Gardens Blvd in Winter Haven, Fl. We we went there for the sole purpose of upgrading our iPhone 14 to the iPhone 15 Pro Max. We didn't want or ask for anything else. We were there for quite a long time for a phone upgrade but we really didn't notice at the time. A couple of weeks later I noticed that our bill was much higher than the previous month. That's when I learned that our sales rep had added a few things to our account that we did not want or ask for. First she added two cellular iPads. When I questioned her while were at the store she told us that they were free. They weren't free. That cost us an additional $800. T-Mobile would not let us return them because 14 days had passed. She also added 2 lines and insurance to the iPads and phones which I again did not ask for or want. our bill jumped from $130 to $337. We paid off the phones and ported our numbers to Mint Mobile. I can understand honest mistakes. However this was blatant dishonesty.

This location is very slow. If you come here you need to plan to stay all day. Just stopped in to…read more get a new sim card for my mom's phone and been here 1 and a half hours and still waiting. If my mom did not need her phone working again we would have left. This is not acceptable.

Do not buy a phone from them they will SCAM YOU!! Went in on February 18, 2023 because my phone was…read morehanging up on people when I was on speaker. Sales person put in a new Sims card done with my phone. Tries of course to get me to upgrade my phone and I will never upgrade my phone with Verizon because I have had them scam me in the past. But my 20 year old daughter wanted to update her phone. We have a quote from the sales guy named Ray R. We specifically asked this person, at least five or 10 times that there was gonna be no additional fees to this phone with this promotion that he was offering. And he told us that amount of times that there was gonna be no additional fees on our bill except a one time $35 fee, which would be on the next billing. So guess what we get the bill and they're charging me the full $1100 for the phone. Call Verizon and they told me that I need to go in store and talk with the person. Walk in the store and might be a coincidence but the sales guy that we dealt with walked in the back so I dealt with somebody else at first. Once I started talking how he scammed us, he came out and started talking and I told him he was full of shit. Well, once the word shit came out of my mouth they both told me that we don't have to talk to you anymore. You can leave the store. Why because you know that I'm right! The sales agent Ray R proceeded to tell me that I wasn't listening that day And that he has nothing to lose. REALLY because I'm pretty sure you Ray make commission off of that sale. I am pretty sure I was listening since I've been through this with Verizon in the past with myself and I was not gonna let my daughter get in the same situation and I'm a 50 year old woman, so I'm pretty sure that I was listening to everything that you had to say young man!! And you said multiple times that we would not have to pay anything outside of the $35 fee on the first bill. I have the bill you can see in parentheses where they credited the $1100. Needless to say, I was not very pleasant to them after they accuse d me of not listening . AND YOU CAN BET AFTER 17 + years you can thank Ray that you Verizon just lost a great customer with the lack of scamming and rude customer service!!

I was very impressed with the service I received here. Allen P helped me with my phone, answered my…read morequestions and helped me figure out solutions to several billing problems. I will be returning when my contract expires in November. Great Job Guys!

I walked in explained my cell phone was being attacked. He took a look, and told me the base price…read moreand it should take approx 30 minutes. He called and it took only 20 minutes, my phone was back to working again. I will recommend this company. They did everything right. They are trust worthy. Very professional. They were recommended by spectrum. I can see why.

If it weren't so frustrating, I'd consider my experience with this place almost funny…read more Needed a phone battery replacement. Walked into the store in late October. 3 employees there, zero customers. Still took like 40 minutes to explain to them that I need a battery replacement for my phone. They were chit-chatting about anime and washing machines and ignoring me like the cast of Clerks. I paid that day. They were supposed to call me when the battery came in. A month later, still nothing. Emailed them with my ticket number and asked where we're at. Response: "What iPhone is that for?". I don't use an iPhone and told them so. Again. Ghosted. A week later, I email them again, requesting a refund. I get a quick response with lots of apologies. Says he'll refund and replace the battery for free if I come into the store. I'm not worried about the battery, just want a refund. Ask for the funds to be refunded to my card. Ghosted. 6 days later (we're now well into December, btw), I go to the store today to get my refund in person. "Open" sign is lit up. Door is locked. Lights are out. Their closing hour on the door is 7pm. It's 5:30. I email them again and finally get my refund, without me having to come into the store. Go elsewhere

This was the first pleasant visit I've ever had with a Verizon store. I went to the Haines City,…read moreFL, retail store where I was greeted at the door by Karynah. She answered my endless questions about various plans and she made good suggestions. Although I'd gone in to change carriers from Verizon (I needed technical phone info to do it), I ended up upgrading to an S25 Ultra and getting a better plan. Karynah was knowledgable, professional, and not at all pushy. I am so glad for all of the help she gave me. 100 GOLD STARS

Ashley and Josh were a real big help, they stayed behind closing hours just to take care of us, If…read moreyou want great customer service visit this location!!! Thank you - Sydney, Whitney, Juniaya