This is for the poor customer service this company has fallen too. Extremely high billing. Zero…read morefollow-thru with promises made. Assurances that mean nothing. Still going thru the process of receiving credit for the criminal charging that Spectrum does on a daily basis. Hopefully one day this company will face federal charges for its business practices.

I visited the location to return my equipment after recently ending my service due to a move. I…read morebrought two boxes of Spectrum equipment and expected a straightforward return process. Upon entering, I waited to be assisted and was then told by the customer service representative that they could not accept my return without a valid ID. This was frustrating, especially considering I never needed to show ID to begin my service, nor to make monthly payments over the last decade. I explained this to the representative, but was referred to a manager who reiterated that without ID, they could not accept the return or provide proof of receipt. I even offered to verify my account information as a long-time customer to confirm ownership of the equipment, but was told that was not acceptable. Left with no choice, I left the Spectrum equipment at the store and walked away without any proof of return or assurance that it was properly processed. This experience reflects extremely poor customer service and a lack of flexibility or reasonable problem-solving. After being a customer for many years, I expected far better treatment and understanding. Very disappointed.

I went in looking for a new phone. Brandon waited on me and was absolutely great. I told him what I…read morewas looking for. He went out of his way to help me. No pressure in trying to sell me an expensive phone or items to go with the phone. He was always polite. His Customer Service was outstanding. I would recommend this T-Mobile for you to buy your next phone.

Today while checking into tmobile I had the pleasure of meeting the store manager Ana who was not…read moreonly helpful but very friendly as well. She really makes being a tmobile customer worth while, most places will see you walk in and not acknowledge you but Ana created a pleasant experience! Thanks Ana for being so kind to me and my pooch.

I have been a loyal customer of Smart Devices for years and i'm satisfied every time! Nick is the…read moreone of the most reliable repair men our town has!! He has repaired multiple devices for me in a great timely manner for such great prices.

great place nick was very welcoming and helpful made my experience very easy and comfortable Thank…read moreyou

Update !…read more Thank you for your response. I need to correct several inaccuracies in your statement. First, when my dad returned on February 12, he was told the issue was caused by the phone being dropped. At no point during that visit was "water damage" mentioned. Now you are introducing a completely different explanation. Changing the cause of damage from "physical drop" to "water damage" raises serious concerns about the consistency of your assessment. Second, I personally received the phone on February 11 -- not my father. The device was not "fully tested in front of us" as you stated. There was no detailed inspection of the camera, Face ID, or internal components in front of me. In fact, I had to remind your staff to return my phone case, which they initially did not give back. That same night, while charging, the phone shut off and the display never worked again, although sound and alarms were still functioning. This indicates a likely internal issue, not external damage. I also still have the screen that was removed. There was no water exposure. The phone was not dropped. I have owned this device for years without internal failure, and these issues occurred immediately after your repair. Additionally, the main camera stopped focusing right after the service, and there was clearly a loose component moving inside the camera module -- something that did not exist before. Both phones that received battery replacements at your store are now overheating significantly as well. The problems began immediately after your intervention. That is not coincidence. I am again requesting a refund for the services performed. I am open to resolving this respectfully, but I cannot accept responsibility for issues that arose directly after your repair -- especially when the explanation keeps changing. On February 11, my dad went to the store -- just so there is no claim that we were never there. I brought in an iPhone 12 Pro Max with a cracked back glass to have it replaced and decided to also change the battery at the same time. My dad had his battery replaced as well and purchased a screen protector for a new phone. That same night, while my 12 Pro Max was plugged in charging, it suddenly shut off. The screen never turned back on, although the phone still had sound -- my alarm went off the next morning. On February 12, my dad returned to the store to report the issue. He was told that I must have dropped the phone and that the damage was my fault. That is completely false. I had used this phone for years without any internal issues, and the malfunction happened immediately after your repair. Because we were scheduled to leave for a cruise that same day, my dad had to leave quickly. Once we were already on the ship, we realized the main camera would not focus. When moving the phone, you could clearly see something loose moving inside the camera module -- something that was absolutely not present before your service. In addition, both phones that had battery replacements done at your store now overheat excessively, which raises serious concerns about the quality of the work performed. At this point, I am formally requesting a full refund for the services provided. Three separate services were paid for, and all three resulted in new problems that did not exist prior to your intervention. I do not live in the United States and had to return to my country without a proper resolution, which makes this situation even more frustrating. I expect a prompt response regarding my refund. And if there is any claim that my dad was never there, I do have the business card of one of your employees who personally asked us to leave a review. Until this is resolved, I strongly advise others not to bring their devices to this location. Based on our experience, the workmanship was careless and unprofessional, and I would not recommend this store to anyone.

Excellent service from start to finish! The team was professional, fast, and really knew what they…read morewere doing. They explained everything clearly and repaired my phone perfectly. The prices were very reasonable, and the customer service was outstanding. Highly recommend this repair shop--quality work and people you can trust!

Bad service they don't know how to fix ph problems…read more they were talking each other they don't want to take care customers

Good customer service very helpful getting new phone and set up was a breeze store is convenient…read morefor me to get to and was clean and orderly.