We upgraded an iPhone 7 to a 16plus. We ran into a few system issues related to how our account…read morewas set up and were there about 2 hours but our rep was fantastic and every manager he asked questions of worked with us to solve the issues. (Details complicated which is why they were issues!). Rep Ben never showed frustration about how long it all took nor did the managers. They found us a good deal on a new phone with very little increase in note per month. No high pressure to buy other available services like streaming deals etc. A good experience.

We had to visit this store due to a problem with one of their hot spots we use. The employee who…read moreassisted us was very friendly, and quickly determined that it fell under a warranty, so a replacement would need to be ordered. Through this entire process he remained friendly and engaging. When the replacement hot spot arrived, picking it up was very easy--we were in and out quickly. I'm glad we are doing business here.

We recently found out we were able to switch from our overprice Internet provider to T-Mobile. Our…read morebill went from $178 to 50. Our neighbor recently switched and another quickly followed suit. We are the third person on our street to recently switched to T-Mobile and we are all over joyed with the speed and the low cost. Even after we hit our The speed doesn't seem to slow down like we were afraid of. The ease at T-Mobile was unmatched. The store employee quickly gave us our router and the instructions were super easy for us to do ourselves. One of our neighbors admittedly is not the most technologically savvy person on the planet but they were even able to plug in play and get going in a jiffy. We've had the service for over a month and not only was the in-store purchase fantastic but we have been enjoying the speed and ease of the system. Thank you T-Mobile!

My landlord abruptly took away our free internet in the middle of the day while I was working from…read morehome. Called T-mobile to see if they could get me set up same day with internet. They had me back up and running the same day. Excellent customer service and timely response to what I was needing. Thank you Megan for your help!

This guy was extremely nice considerate of our situation and did what he could to help us.read more

They price matched and fixed my Xbox hdmi port in less than 2 hours! Definitely will come back if…read moreot happens again. Forgot to mention lifetime warranty!

I have been without a functioning phone for over a week. Had diagnostics done at an AT&T store,…read moreonline with AT&T, and Best Buy. All said it was fine. Still kept failing calls. Told it was a degraded tower. I called this office today, and the manager, Josh, asked if anyone suggested a new SIMS card--no one had!!! Took my phone in, and Thaddeus was great and soooo knowledgeable! Hopefully this takes care of the problem, but at least someone took the time to really look into things! I gave up on the AI at AT&T!!

I am extremely frustrated with AT&T regarding a promotion to switch seven Verizon wireless lines to…read moreAT&T and pay off our existing Verizon balances. On June 13th, AT&T manager Heather Freeman came to my home and completed all paperwork, personally guaranteeing that AT&T would provide a gift card to pay off our Verizon bills. Months have passed, and nothing has happened. I continue to receive bills from Verizon. I have submitted all required documentation online and via email to maketheswitch@att-rewards for each line, yet AT&T claims they never received it. Every time I call customer service, I have to explain the situation from scratch. Escalations to managers have produced no resolution, only instructions to "submit the forms again." This is unacceptable. AT&T promised a promotion and has failed to follow through, forcing me to pay both AT&T and Verizon. I am requesting immediate action from a senior-level team to resolve this issue and provide the gift card as promised. I expect a concrete resolution without further delay.

I am extremely frustrated with AT&T regarding a promotion to switch seven Verizon wireless lines to…read moreAT&T and pay off our existing Verizon balances. On June 13th, AT&T manager Heather Freeman came to my home and completed all paperwork, personally guaranteeing that AT&T would provide a gift card to pay off our Verizon bills. Months have passed, and nothing has happened. I continue to receive bills from Verizon. I have submitted all required documentation online and via email to maketheswitch@att-rewards for each line, yet AT&T claims they never received it. Every time I call customer service, I have to explain the situation from scratch. Escalations to managers have produced no resolution, only instructions to "submit the forms again." This is unacceptable. AT&T promised a promotion and has failed to follow through, forcing me to pay both AT&T and Verizon. I am requesting immediate action from a senior-level team to resolve this issue and provide the gift card as promised. I expect a concrete resolution without further delay.

Hayden the store manager was professional, and happy to be of assistance. Give that guy a raise…read more Best att rep ever!!

I am extremely frustrated with AT&T regarding a promotion to switch seven Verizon wireless lines to…read moreAT&T and pay off our existing Verizon balances. On June 13th, AT&T manager Heather Freeman came to my home and completed all paperwork, personally guaranteeing that AT&T would provide a gift card to pay off our Verizon bills. Months have passed, and nothing has happened. I continue to receive bills from Verizon. I have submitted all required documentation online and via email to maketheswitch@att-rewards.com for each line, yet AT&T claims they never received it. Every time I call customer service, I have to explain the situation from scratch. Escalations to managers have produced no resolution, only instructions to "submit the forms again." This is unacceptable. AT&T promised a promotion and has failed to follow through, forcing me to pay both AT&T and Verizon. I am requesting immediate action from a senior-level team to resolve this issue and provide the gift card as promised. I expect a concrete resolution without further delay.

My wife and I went into this store a couple weeks ago and spoke with Tyler. He was extremely…read morehelpful in addressing a number of issues with our bill. It turned out we were paying way too much for our phone service. He was able to hook me up with a new phone and smart watch. About 2 weeks later we stopped in and spoke to Dexter. He was able to upgrade her phone and got her a new smart watch. By the time were done we ended up getting two new phones and two new watches and saved ourselves about $75.00 a month on our bill. The staff that we dealt with were very courteous and professional. I would highly recommend this place to a friend.

I would like to update my review from a few days ago. Russell Cellular is going to give me credit…read moreon the defective charger I bought to put toward a new charger they are now carrying. I appreciate Russell Cellular standing by their return/exchange policy stated on my receipt. Thank you Russell Cellular!

Terrible customer service, unable to answer basic questions, rude, disrespectful to elderly…read more They sell their own insurance plan for phones and when I tried to use it - the deductible was higher than a refurbished phone. Will go to a real Verizon store in the future.