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Verizon

3.0 (2 reviews)
Closed • 9:00 am - 7:00 pm

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1 year ago

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AT&T Store - Cracked screen immediately upon arriving home after purchasing it and having them put it on.

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(16 reviews)

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My wife and I went into this store a couple weeks ago and spoke with Tyler. He was extremely…read morehelpful in addressing a number of issues with our bill. It turned out we were paying way too much for our phone service. He was able to hook me up with a new phone and smart watch. About 2 weeks later we stopped in and spoke to Dexter. He was able to upgrade her phone and got her a new smart watch. By the time were done we ended up getting two new phones and two new watches and saved ourselves about $75.00 a month on our bill. The staff that we dealt with were very courteous and professional. I would highly recommend this place to a friend.

I am extremely frustrated with AT&T regarding a promotion to switch seven Verizon wireless lines to…read moreAT&T and pay off our existing Verizon balances. On June 13th, AT&T manager Heather Freeman came to my home and completed all paperwork, personally guaranteeing that AT&T would provide a gift card to pay off our Verizon bills. Months have passed, and nothing has happened. I continue to receive bills from Verizon. I have submitted all required documentation online and via email to maketheswitch@att-rewards.com for each line, yet AT&T claims they never received it. Every time I call customer service, I have to explain the situation from scratch. Escalations to managers have produced no resolution, only instructions to "submit the forms again." This is unacceptable. AT&T promised a promotion and has failed to follow through, forcing me to pay both AT&T and Verizon. I am requesting immediate action from a senior-level team to resolve this issue and provide the gift card as promised. I expect a concrete resolution without further delay.

Verizon - mobilephones - Updated May 2026

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