We upgraded an iPhone 7 to a 16plus. We ran into a few system issues related to how our account…read morewas set up and were there about 2 hours but our rep was fantastic and every manager he asked questions of worked with us to solve the issues. (Details complicated which is why they were issues!). Rep Ben never showed frustration about how long it all took nor did the managers. They found us a good deal on a new phone with very little increase in note per month. No high pressure to buy other available services like streaming deals etc. A good experience.

We had to visit this store due to a problem with one of their hot spots we use. The employee who…read moreassisted us was very friendly, and quickly determined that it fell under a warranty, so a replacement would need to be ordered. Through this entire process he remained friendly and engaging. When the replacement hot spot arrived, picking it up was very easy--we were in and out quickly. I'm glad we are doing business here.

Have NEVER been disappointed with my experiences here, with purchases or repairs. CPR will always…read morebe my "go to" for help with smart phones. Affordable and courteous.

Rude @$$, guy behind counter, dirty blond hair, he wouldn't give name so don't know it, won't go…read moreback here due to horrible customer service. Have to give star rating so 1, otherwise would be no stars.

This guy was extremely nice considerate of our situation and did what he could to help us.read more

They price matched and fixed my Xbox hdmi port in less than 2 hours! Definitely will come back if…read moreot happens again. Forgot to mention lifetime warranty!

We recently found out we were able to switch from our overprice Internet provider to T-Mobile. Our…read morebill went from $178 to 50. Our neighbor recently switched and another quickly followed suit. We are the third person on our street to recently switched to T-Mobile and we are all over joyed with the speed and the low cost. Even after we hit our The speed doesn't seem to slow down like we were afraid of. The ease at T-Mobile was unmatched. The store employee quickly gave us our router and the instructions were super easy for us to do ourselves. One of our neighbors admittedly is not the most technologically savvy person on the planet but they were even able to plug in play and get going in a jiffy. We've had the service for over a month and not only was the in-store purchase fantastic but we have been enjoying the speed and ease of the system. Thank you T-Mobile!

My landlord abruptly took away our free internet in the middle of the day while I was working from…read morehome. Called T-mobile to see if they could get me set up same day with internet. They had me back up and running the same day. Excellent customer service and timely response to what I was needing. Thank you Megan for your help!

I have been without a functioning phone for over a week. Had diagnostics done at an AT&T store,…read moreonline with AT&T, and Best Buy. All said it was fine. Still kept failing calls. Told it was a degraded tower. I called this office today, and the manager, Josh, asked if anyone suggested a new SIMS card--no one had!!! Took my phone in, and Thaddeus was great and soooo knowledgeable! Hopefully this takes care of the problem, but at least someone took the time to really look into things! I gave up on the AI at AT&T!!

I am extremely frustrated with AT&T regarding a promotion to switch seven Verizon wireless lines to…read moreAT&T and pay off our existing Verizon balances. On June 13th, AT&T manager Heather Freeman came to my home and completed all paperwork, personally guaranteeing that AT&T would provide a gift card to pay off our Verizon bills. Months have passed, and nothing has happened. I continue to receive bills from Verizon. I have submitted all required documentation online and via email to maketheswitch@att-rewards for each line, yet AT&T claims they never received it. Every time I call customer service, I have to explain the situation from scratch. Escalations to managers have produced no resolution, only instructions to "submit the forms again." This is unacceptable. AT&T promised a promotion and has failed to follow through, forcing me to pay both AT&T and Verizon. I am requesting immediate action from a senior-level team to resolve this issue and provide the gift card as promised. I expect a concrete resolution without further delay.

Representatives on phone don't know what the policy is and don't give call back when they say theyread more

The staff is rude. Only go there if you want to be met with attitude. Specifically the woman…read moreworking there. She used profane language in front of my children more than once. Unprofessional.

BEWARE Most reviews are negative for a reason. First screen I have ever broke. Didn't want to pay…read moreApple $250 for a new screen for a 3 yr old phone. I stopped in this store and was told $90 to replace screen. That was reasonable, so 20mins done. I wish I had kept the broken screen. This screen freezes 50+ times a day! I called the store and the rep said just restart it every morning. Does not help. I call the store again, they tell me they can not help me. They only guarantee it for 30days. When I called the first time, it was less than 30days. But was not told this. So they stringed me along and it's passed 30days, now they can't help!!

Five hours... I walked in with a spotless all black phone with a broken screen, back and frame…read moredidn't have a scratch still had the factory stickers on them.... Got back a phone with a beat to hell scratched and chipped purple frame, and a blue back... not only that the morons forgot to hook up the antenna so I had ZERO cell signal..., AND they had the nerve to say they didn't charge me for the blue back... STAY AWAY FROM THESE GUYS COMPLETE RIP OFF...

Highly recommend this cell phone repair kiosk. I needed a new screen protector (as the one I…read morepurchased from Verizon had multiple cracks) and my fiance had a great experience at this place. The customer service was top notch. Even though there were at least five people needing help throughout the experience, the man behind the counter (Zach), juggled everyone's needs in a very efficient way. I loved how he would make eye contact with every customer and explain the time frame it would be before he could get to them. I always felt like I knew what was going on. He was extremely knowledgeable and made me feel at ease. It takes a lot of skill to put a screen protector on correctly and Zach took so much pride in his work. The location is great- right in front of Starbucks at the Battlefield mall. If you need a repair on any type of phone/device or a new screen protector applied perfectly, go here. One suggestion: get another employee for the busy hours. I did watch a few people walk away because they didn't have five minutes to wait while my screen protector was being applied.

Got a screen protector , they put it on crooked and a very dark one where my phone couldn't do…read morefacial recognition. Took it back and the guy just laughed. Very rude. 27 dollars down the drain. I wouldn't go to this kiosk ever again. But we went to US Cellular and got the black ice screen protector. It's awesome and great service