I would like to update my review from a few days ago. Russell Cellular is going to give me credit…read moreon the defective charger I bought to put toward a new charger they are now carrying. I appreciate Russell Cellular standing by their return/exchange policy stated on my receipt. Thank you Russell Cellular!

Terrible customer service, unable to answer basic questions, rude, disrespectful to elderly…read more They sell their own insurance plan for phones and when I tried to use it - the deductible was higher than a refurbished phone. Will go to a real Verizon store in the future.

Dante was very helpful and got my phone fixed same day. I was worried I wouldn't get it fixed that…read moreday and I had much business to attend to. I was so grateful I was able to get help at a good price.

i made an appointment online and went the next morning for my appointment and the store never…read moreopened. i waited 45-ish minutes and the store literally just never opened. i tried to call and there was no answer/ no voicemail set up. online and on the store door it had consistent hours listed but they just never opened. definitely do not recommend wasting your time. even if you did catch them open at one point, i wouldn't trust they would be open in the future. very unprofessional set up.

We recently found out we were able to switch from our overprice Internet provider to T-Mobile. Our…read morebill went from $178 to 50. Our neighbor recently switched and another quickly followed suit. We are the third person on our street to recently switched to T-Mobile and we are all over joyed with the speed and the low cost. Even after we hit our The speed doesn't seem to slow down like we were afraid of. The ease at T-Mobile was unmatched. The store employee quickly gave us our router and the instructions were super easy for us to do ourselves. One of our neighbors admittedly is not the most technologically savvy person on the planet but they were even able to plug in play and get going in a jiffy. We've had the service for over a month and not only was the in-store purchase fantastic but we have been enjoying the speed and ease of the system. Thank you T-Mobile!

My landlord abruptly took away our free internet in the middle of the day while I was working from…read morehome. Called T-mobile to see if they could get me set up same day with internet. They had me back up and running the same day. Excellent customer service and timely response to what I was needing. Thank you Megan for your help!